Juan Santana is a Saint!
After reading the reviews about you online, I realize that your generosity of time, and you immediately accommodating the problems with my Jeep Cherokee 4X4...well...that was just YOU being YOU! You're a Saint for the stranded!
You were God sent when I urgently needed a mechanic. Apparently, you treat all visitors passing through Bishop the same way. We can't drive our cars; they're broken, and we're stuck in Bishop. It's a nice little town, but we don't live here and we want to desperately get home. Worse still, we don't trust auto shops, and we are backed into a corner...needy & vulnerable. It's a horrible position to be in.
My experience: My car had limped from Bridgeport - check engine light blinking the whole way & cylinder misfiring - very unnerving! Warren's texted me back. He couldn't or didn't want to do it. Bishop Automotive said they couldn't take the car for a week. Mr. K gave me a turnaround time of two and a half weeks! Resigned to leave my car in Bishop, I asked them both for quotes (to replace coils & plugs because I pulled the codes)... Neither of them called me back!
The call to you was actually my last hope... You answered your phone, and said bring the car over and you'd take a look at it! Well...OK...
I gave you the car at 9:00 AM and came back at 11:30. You had already thoroughly inspected it, cleared the codes and determined that it "might" need a fuel injector. Essentially the check engine light was no longer blinking and the car was running fine! You said, "Pete, I'm going to order you a fuel injector from Napa parts. It will be here tomorrow, if you have trouble. If you don't need it, I'll just send it back."
WOW! Who does all that...for free! (Juan said I owed him nothing, but naturally I gave him some cash - I WAS EXTREEMLY GRATEFUL!
And in the two hours that I walked around town visiting the bookstore, the mountaineering shop, the Climbing Wall Club, everybody knew Juan and said that he was the Go-To Man! Obviously now, I know why.
In the three brief exchanges that I had with Juan, I felt like I had made a friend.
Don't call anybody else... Just call Juan Santana at J and S. He'll treat you like his brother Or family member. I'm still speechless...thanks man!
All The Best Juan! - Pete Brady, Founder, SoCal VA Homes.org & Heli-Skier.com read more