I recently had JS Appliance NY for $125 come to address an icemaker issue because I was not comfortable with what another company, Total Appliance Solutions recommended a week or so earlier and this repairman spent less than 10 minutes in my home arriving at the same conclusion that I needed a new icemaker for in the neighborhood of $600. I asked him if could I have a bad water valve and his response was no that's usually not the problem. Was that a proper diagnosis? NO!
Disgusted with both companies, I took matters into my own hands and based on their spontaneous diagnosis I found a factory new icemaker online and installed it for $65 only to find the icemaker was still not making ice.
Both companies did not spend appropriate time in diagnosing my icemaker problem. Each company would have had me spend hundreds of dollars and the problem would not have been fixed. I can only imagine I would have been told that not only was my icemaker bad, I also had a bad water valve as well and the cost would have been added to the high bills already incurred.
In a last ditch effort to find a solution myself, I troubleshot the water valve and while I had to pull the freezer from the wall, a minor inconvenience, had they done that they would have easily found the water valve to be defective, and I am not an electrical engineer. For a factory new water valve for $63 including tax and shipping I easily fixed the problem myself. Had I taken the initiative initially, I would have saved several hundred dollars in useless diagnosis.
In conclusion, don't be misled by factory authorized repairmen who are so called experts or are crooks because it's apparent that many will try to take the easy way out at our expense!!! read more
