I wanted to update my previous review…read more
First, I want to clarify that my original review was not about the salon owner, but specifically about the hairstylist Tommy. Unfortunately, my experience with her was very disappointing.
When I booked my appointment with Tommy, I also brought my mom with me, so both of us had our hair done by her. Sadly, both of our hair colors turned out very uneven and looked quite bad. The results were very similar for both of us, with patchy and inconsistent coloring.
When I tried to talk to Tommy about fixing the problem, she did not seem willing to help correct it, and there was no offer to redo the service or provide a refund, which was very frustrating.
However, after my review was posted, the salon owner personally reached out to me to apologize for the experience we had at her salon. She kindly invited us back to fix our hair.
A few days ago we returned to the salon. The owner helped correct my hair color herself, and another stylist named Michael helped fix my mom's hair color. They were both very patient and professional while working on it.
At the moment, I am much happier with the result because the strange uneven colors are gone and the overall color looks much more balanced. I will also attach updated photos.
Originally, I wanted highlights, but because of the previous coloring, my hair had too many different tones, so it was not possible to add highlights right away. For now, the owner helped even out the color first, and we will slowly improve it.
After I return from my trip overseas, I hope to come back and add highlights at that time.
I appreciate the owner's effort to fix the situation and take responsibility, which is why I wanted to update my review.
I will give an update after get my final result with highlights I want it and a five stars. Thanks
