I had used Joyful Acres for quite some time, and have recommended them to family and friends. With that being said, I will no longer recommend them and will tell anyone that will listen to NOT use this facility. I only gave 1 star, since I had to select something, otherwise, I would not have rated them at all.
This past weekend, with Hurricane Sandy bearing down on us in this region, I had kenneled my dogs with Joyful Acres. I called Sunday afternoon and asked to get my dogs earlier, since there was to be a state of emergency going into effect during the normal pick up time. I was told no, I couldn't pick them up and was argued with about there being a state of emergency. When I called back and explained on the news and internet there WAS a state of emergency going into effect, I was screamed at and told no there wasn't, and they weren't opening any early for me to get my dogs. I was told, they weren't going over any early to open up (they live on the property). I stressed that I wanted my dogs with me for the inclimate weather, and not in a kennel, I was again screamed at and told I could come a half hour earlier. And that they had food, water and a generator, if I wasn't able to get there. This was unacceptable to me. When i got there, a piece of paper was thrown on the counter with a phone number, and I was told, that per that phone number, there was no travel restrictions. I replied that was strange since the internet and news were saying differently. When I got ready to leave, and had already decided I wouldn't be using them to kennel my dogs again, I was told to find a new kennel. I don't appreciate being screamed at, or being told I couldn't have my own dogs, given there was a hurricane coming.
My dogs are my kids. How would you have felt if someone had your children and told you that you couldn't have them with a hurricane coming, and that it may be 2 days before you were able to get them?
Totally unprofessional and unacceptable behavior! read more