Do NOT stay here. The hotel upon booking will "hold" (aka…read moretake a payment) for the full amount of your room, then when you check in take ANOTHER full payment amount and proceed to tell you that one of the payments "falls off" when you check out. It doesn't. The breakfast opens at 7am - a lady stands guard and wont let you in at 6:57am. Poorly ran, terrible policy. Don't stay here.

Let's keep these 5 Star Reviews going! Staff was friendly and professional. Very clean and new…read morehotel. The breakfast area was very intelligently designed.

ADA rooms - FABULOUS!!! easy access. next to elevators. low pile carpeting for easy rolling in…read morewheelchair. only down fall was hand wash was kept in a bottle to had to reach in a wheelchair. I used a glass to squirt soap in for use.

My sister got me and my husband a room for are 24th anniversary 8/9/25. We got there to check in…read more Apparently you could not honor the reservation because you were having 3rd party issues. After trying to get it fixed for a hr there was nothing that you could do to fix it. As we are walking out the door. We were told. We hope you have a good night. How in the he** are we going to have a good night when we don't have a room. We will never spend another dime there. If anyone gets turned away from firekeepers I suggest trying the baymont hotel in battle creek . Great service, very nice and helpful staff, awesome room. For dinner we recommend clares on the river. Yummy food.

I stay in Hilton hotels regularly. Noise complaints at conversational volume before quiet hours are…read morejust ridiculous. Phone calls and knocks on the door when neighbors are doing the same or louder? Not the choice. I won't be back. The worst Hilton I've stayed with.

Staying at this hotel for business in the area. However, I encountered room issues, rude evening…read morestaff and breakfast staff. Employees on the evening shift were very unprofessional. I stay in Hilton properties quite often. This property needs staff professional Development

My team I have stayed here for a number of years now for SAE competition in June. The staff are…read moreincredibly accommodating, and the front desk is open throughout the night. The provided breakfast is great as well as the general lobby area. Special thank you to David at the front desk for top notch service. We look forward to our stay next year. Thank you again, Holiday Inn Jackson! - Global Formula Racing

Worst fucking hotel in jackson...horrible service and phone thieves....they dont even provide boof…read morestraws!

I had booked the reservation a week in advanced. Requested an early in time. I had an event I was…read moreattending and wanted to get ready there. I called 2 days before date to make sure all was good. I was told that it was good and I should be able to get in at desired time. Day of check in I was told that I had to wait 2 hours before I could get to my room. Then had to wait longer than the 2 hours.

It's nice don't expect it to be a 5 star the door to the room when closed there is a gap which…read morecould be concerning they have free breakfast it's ok not good but not bad

Stayed here for a work conference. I had sworn off IHG after back to back hellish experiences at 3…read moredifferent IHG properties in 2 states. My company booked it- so I didn't have an option. This experience restored my faith in IHG. This property is clean and comfortable. I loved the outdoor patio dining. The front desk was extremely helpful. The concierge was so kind. I asked her where the closest ice machine was so I could have a drink on the patio and she got it for me instead. It's the little things! The bed was super comfy. The room has a lot of storage, and everything was cleaned well which I deeply appreciate. It's located right behind meijer and multiple restaurants and shopping.

Everything about this hotel was very good. My favorite part was the pillows. I must say I wish I…read morehad those pillows at my house. They were just perfect. The check-in was really good. The free morning breakfast was good and the checkout process was fine. The hotel seemed to be short staffed so there wasn't always a person at the front desk, but it wasn't a problem. You could call the front desk still and somebody would answer.

Really good stay at the Courtyard in Jackson! The hotel is clean and has all the things you would…read moreexpect from a Courtyard. The room was spacious and cozy. The staff made the stay, though! They were incredibly friendly and accommodating. I'd stay again for sure!

I haven't experienced a stay at a hotel this awful in forever…read more When we arrived, the interaction with the man at the counter was awkward. He asked "do you like our hotels?" which felt very strange. He didn't thank us for our loyalty in being a platinum member. I chalked this up to him being new or just awkward. There were people setting up for a large party in the lobby with balloons, crock pots, and aluminum trays full of food. I don't think they were staying in the hotel. My first impression wasn't great, but I still wanted to give the hotel a chance. The layout of the room is awkward. The nightstands are tiny and with the large desk phone, nothing fits on one side of the bed. The drawer is also tiny and filled with a Bible and Book of Mormon so there is no place to put my stuff. There are only two drawers for clothes, six hangers in the closet. The air conditioner wall unit is in the corner under the refrigerator and microwave. It points at the side of the desk so the air just stays in a tiny area. The TV is on a wall parallel with the bed so it's almost impossible to watch from the bed or any other angle. The bathroom has no storage. The water pressure is so low it's almost a trickle. When we arrived, the thermostat was set to heat to 77 degrees. It was 84 degrees outside and humid. The room didn't cool down to 67 degrees until 5am in the morning. The next day I called and talked to a lady at the front desk. I asked if we could change the thermostat and she said no. I asked if they had a fan we could use because it was really warm. She said "no, sorry" and then hung up on me. After staying three nights, no one cleaned our room or changed our towels. On the morning of the fourth day, we asked at the front desk if they could clean the room and the gentleman working at the front desk seemed surprised we wanted it cleaned. He said he would put us down for a cleaning. I didn't know we had to ask for cleanings at hotels now. It's not like they're worried about COVID when no one working here is wearing a mask. When we returned in the evening, the room was still not cleaned. I went to the front desk and another gentleman working said we are scheduled for a cleaning every day. He said he would put a note in to make sure it was cleaned. I don't intend to stay here in the future, and I recommend any travelers to Jackson don't stay at this hotel. They care more about saving money than their guests. Every aspect about this hotel is a cheap as possible. Do not stay here.

Very nice hotel! The staff are really friendly and welcoming, The beds are soft and comfy, The Bar…read moreand Grill is affordable with delicious food, The Pool is perfect if you want to cool down on a hot summer's day, Not to mention they're Pet friendly and Kid friendly!

Very disappointed with this hotel management. This hotel tried to charge my credit card without my…read moreauthorization and when my card declined (bc it appeared fraudulant) they cancelled my reservation within hours of my check in. They never tried to reach out to me that they tried to charge my card nor reach out to me telling me that they were going to cancel my reservation. I was left with nowhere to go in a state I've never been. They cancelled on me as I just arrived by plane from the airport and it was raining :( When I asked to speak to the manager because I had nowhere to go, they just hung up on my face :(. I've never seen a hotel manager mistreat a custumor this badly :(. This place needs new management. I don't like to write negative reviews, but the management of this place mistreated me so bad that I need to write this review so they make a change :(

Is it a hotel? Yes. Other than that, it really has failed on so many points. Hallway smelled like…read moresomeone took a sh!t in it. AC has mold. Filters were nasty. Breakfast foods seemed like they didn't care (water instead of apple juice). I plan on staying at the courtyard next time I'm in town.

This TownePlace Suites in Jackson is a decent place to stay. The design of the room was awkward…read more The TV was hung on a wall so it was hard to see from any angle (bed or couch). Drawers would open when you walk by. The door to the bathroom opened out and hit the bed. The nightstand will tip over if you press on it weird. When we got the room, they never asked us if we wanted the room cleaned. We assumed it was automatic. I guess you have to ask for a full clean or tidy. We asked for it on a Sunday, and housekeeping never came so I had to call the front desk and go down to get towels. There is a complimentary breakfast every day. The food is decent. The woman working the breakfast is very militant. She yelled at me for using glasses from the room for juice even though it wasn't me. And one time she yelled at me when I was the only one there for leaving a paper plate on the counter waiting for my English muffin to toast. One time a family with kids and a pregnant woman came down five minutes before closing and the lady was so rude to them. I can see if she didn't put out more hot food, but most of the stuff is grab and go anyway. The location is awkward especially with all the construction on I-94, but it's a pretty centrally located spot. The road to get to the hotel is terrible.

Lol when i put one start it asked what could improve. Lol Everything! Run the place down and start…read moreagain. Not sure why they call this place a hotel or motel. This is a crackhouse. Great location, but if you want to stay healthy don't go there. I went, i saw, I cancelled and they kept my money and I spend the night in my car. I was supper uncomfortable but I felt safer. I don't have much to say about this place just look at the pictures.

Quite possibly the most disgusting place i have ever stayed. I mean, I've felt less grubby after 3…read moredays of camping than i did after a shower in this room. The front desk "service" is either to ignore you or abuse you when you wont go away if they ignore you.