Impossible to get ahold of. Left messages and emails, I'm not going to chase someone for my business.

Extremely Disappointed After 20+ Years with Jeni - Completely Abandoned Us My husband and I have been loyal clients of Jeni for over 20 years, booking at least two international trips per year. For most of that time, her service was reliable, but unfortunately, it has dramatically declined in recent years. We started noticing issues with her responsiveness in 2023 when she began taking longer than usual to respond to emails. We even had to start booking our own airfare and transfers because she couldn't assist us in a timely manner. There was one incident where she claimed a resort had no availability, only for us to find out later that there was indeed availability. We were frustrated but continued to work with her, even though I started handling most of the bookings myself since I could do it faster and more efficiently than relying on her. We also asked Jeni if she could price match a deal we found through Costco Vacations, but she told us that was something she couldn't do. That's when we decided to book our own trips through Costco, saving a significant amount of money. Still, we continued to rely on Jeni for our annual anniversary trip to Sandals each November. Fast forward to 2024. I had not heard from Jeni at all, so I went ahead and booked our flights for our November trip by myself. But a month before our trip, I noticed on the Sandals app that our reservation had disappeared. I emailed Jeni several times, but got no response. When I called Sandals, I was told that our reservation had been canceled because we hadn't paid the final balance - but Sandals had sent all the communication to Jeni, not to us. Despite multiple attempts to reach Jeni, she was unreachable. Finally, Sandals reached her and she outright lied, claiming she had emailed us the final payment notice. Fortunately, Sandals was able to process our payment late and we were able to keep our reservation, but the whole situation was a nightmare. Then, the hurricane hit Jamaica, and our resort was severely damaged, forcing us to either cancel or postpone the trip. We spent days trying to get ahold of Jeni, but despite seeing on social media that she was in Costa Rica, she completely ignored our emails and messages. Finally, 12 days later, after no communication from her, I called Sandals myself. After three days of trying to get through, they allowed us to reschedule our trip for June - all without Jeni's involvement. We were fortunate to save our reservation and avoid a massive loss of over $13,000, but it's clear to me that Jeni completely abandoned us. This level of negligence and lack of communication is completely unacceptable, especially after 20 years of working together. I feel like others need to be warned about this travel agency and agent, so they don't experience the same frustration and abandonment that we did. DO NOT TRUST JENI. We will never use her services again. read more

We had such an amazing honeymoon in South Africa thanks to Jeni! It was a trip of a lifetime and Jeni made sure that every leg of the trip was covered so we didn't have to worry about anything while traveling. She was very responsive before and during the trip and we really enjoyed working with her! read more

We had to book a last-minute trip to Cancun TRS Coral and Journeys Travel was great and helped us set up the perfect weekend getaway. To celebrate a 40th Bday & a surprise engagement. Jenny was very professional and gave us all the information needed to make the right decision. We are very confident in using Journeys Travel for all our travel needs. We have a few other trips coming up and are definitely planning on using Journeys Travel for this trip. read more

Jeni is always a pleasure to work with. She is friendly, professional and experienced with many all inclusive resorts she recommends. Jeni always efficiently deals with any travel issues we have even if they occur last minute. We have used her services for well over 20 trips, and every trip we have planned with her has been excellent. read more

Jeni and Journeys Travel helped me and my group of friends book the best vacation I have ever been on. We traveled from Dubai to Mauritius to South Africa and had a complicated setup with multiple members of the group joining for certain parts of the trip and each person booking the trip from different city in the United States. Jeni was able to coordinate our flights for us and be there when the airlines had any hiccups. Each leg of the trip was even better than the last. We had seamless airport transfers with personal drivers to take us from point A to B. The Tour guides that Jeni booked were passionate and well-educated about their country, as well as flexible/accommodating and willing to go the extra step to make sure our group got the best photos, experiences, and fun. By far my favorite part of the trip that Jeni planned for us was the Safari in South Africa. The resort exceeded my expectations in luxury, customer care, food, and overall high quality experience. I'm so grateful to have had Jeni help me and my friends book such a wonderful trip, I'm certain we wouldn't have had as great of an experience had we been left to our own planning. read more

Journeys Travels offers one stop shop services with the upmost customer service. They facilitate your travel experiences. My family and I highly recommend this business for all your travel needs as they provide all the latest and great information required for your traveling or hotel stay. read more

Jeni from Journey's Travel Inc. has proven to be one of the best agents that my husband and I have ever worked with!!! She was professional, attentive and exceptional when planning our trip to Disneyworld. We would do business with her again and recommend her to our family and friends. read more

I have had Journeys Travel plan 5 trips for me, twice to Hawaii, Alaska, Norway, cruise to Bermuda in October. I have had no problems with any flights, connections, cruises, or land trips. Jeni keeps in touch during the entire trip to be sure all is going as planned. I recommend her to anyone traveling and will continue to use her services. read more