Fantastic service! 20/10 they are very knowledgeable and super kind and helpful. They got me in the…read moreright pair of shoes, I was way off on my size!

In late spring of 2024, I visited here to treat a family member to some new Birks. Disclaimer: not…read moremy jam! But they love their Birkenstocks and I love this family member, so I shelled out the large amount of money and bought them. I ended up getting a few other pair of shoes there as well for me from their sale rack--and by "sale", I mean, these shoes were still pretty pricey. They have nicer quality higher-end shoes, some very spendy but great quality, a very nice selection of walking shoes, and some funky and fun and unique boots and shoes as well. The staff were all very helpful (I've been there now a few times), friendly, and efficient. I'll probably return to check out their winter boots and shoes selection.

Their service is always outstanding and friendly. I have no problem with the manager or the staff.read more

Malls are dying. We all know this. I mean, the Lancaster Mall here in Salem is all but closed;…read morethe stores on the periphery are all accessible only from the exterior (I discovered this by literally walking face first into a locked door as I was distracted talking to my son while trying to enter. I'm amazing.), making it essentially a strip mall in a circle. I still go to Salem Center for pretty much three things: Cheesesteaks in the food court Seasonal Decorations at the small holiday store that's themed for whatever time of year it is Famous Footwear when my constantly growing now-11 year old boys need shoes. I generally buy shoes at a company store in Portland, where everything is about half off, but it's not always convenient for me to get to the Montgomery Park building. When that happens, we usually head to Famous Footwear in the Salem Center. This is the third time now in as many years that we've shopped here. Each time has been a great experience, but this most recent trip made what could have potentially been an incredibly frustrating ordeal into an absolute gem of a time. First off, Famous Footwear has all sorts of brands, and a rather large Clearance section. Clearance items at the time were buy one get one 50% off, so of course we started looking there. Unfortunately, while I found a pair of shoes that fit me just fine, nothing fit that my boys enjoyed the style of. So we got to looking. I'll skip my youngest (by two minutes) son, who found a pair that he liked the look of almost instantly, in his size, and felt like they fit perfect. That took him roughly four minutes to accomplish. My other child is more...dramatic about his life choices. The first few pairs were sized to what his foot should have been, based on the shoe size he was wearing and the little metal doo-dad thingie for feet. But it didn't seem to fit. So I asked the woman working if she could help and see if I was doing his sizing wrong. Her name was Taylor and if there was one specific reason I'd come back to Famous Footwear for shoes, it was her. She checked out both his feet and determined the right size. She then listened to what styles he was interested in (he hates solid colors and likes more playful, colorful, varied designs). He tried on style after style after style, color and color and color, size and size and size. We looked at basketball shoes, running shoes, tennis shoes, whatever shoes. Some didn't fit his toes. Some didn't fit his bridge. Some didn't fit his arch. One pair had too low of a heel. The New Balance pair that had the perfect color, fit, design, and feel...except the tongue was made part of the top of the shoe, not separate, and that bothered him too much to overcome. Taylor stuck with us, putting away boxes that we didn't need, but also coming around with new styles in sizes that would fit him and ask him what he thought, get ideas on WHY he didn't like a thing in particular, and never tried to show off anything like that. We were there long enough that several customers came in while we were doing this. Taylor would go and help them, sometimes for quite a while, because we were still going back and forth. But invariably when she finished with someone else, she'd come back to see how we were doing and get right back into the search. She showed absolutely no impatience or annoyance at how long and how thorough my son was being. Instead, she roamed the store looking for the right pair of shoes. And she found them! She came by with a pair, showed them to him and got his approval. She adjusted the size of the shoe between his sizing (taken for men but it was a women's sizing) and what size the shoe was. They fit, they were comfortable, and he liked the look of them. He went for a run around the perimeter of the store, which is a thing he does before he settles on a pair of shoes. He declared that they were the right pair. Two hours for two pairs of shoes, and both pairs of shoes cost me about 135$ total. That company store in Portland I referenced earlier? I may have gotten their shoes there for maybe ten or fifteen bucks less, taken together. Maybe not. Travel time, fuel, and other expenses from doing that would probably make up the difference. So I left feeling like I got a value. The largest part that this was successful, though, was because of how much time and effort Taylor put into helping us. She could have hung out at the front register, looking at her phone, or sighing impatiently every time we grabbed another box, but she didn't. She was right there making sure we got what we needed. Useful, since my son took off his old shoes and through them in the garbage immediately after we arrived, declaring them no longer wearable. So... fortunately, Taylor found us a solution and we left happy.

This is for the Salem, OR DSW location. I haven't been to the others (yet...haha!) I had ordered…read morefrom them online then later found out that they do have locations in Oregon, but none near me. No biggie...road trip! Some of my favorite stores are in Salem, anyway. The store is not physically in the Lancaster Mall (the building with Burlington) but in separate buildings quite some distance away. They have mens, kids and SO.MANY. CHOICES for women. Flats, heels, you name it...something for everyone. Being bootie season here, I go straight for the rows of ankle booties- my fave, so (cue harp music) it was like a dream for me. Oh...AND there's quite an impressive clearance section! Clearance shoes are in the boxes, not like the clearance stuff at M*cy's, where they're just put on racks and get all scuffed. The only hiccup in the experience was that the cashier tried to ring me up at full price when it was clearance 50% off. But she's human, plus she gave me a $5 off coupon for my next purchase. She's forgiven, and I'm happy. :D When ordering online, your purchase is trackable, and you can get updates by text and email alert when it has been delivered. Nice! Tip: I'm a DSW "VIP", which is like a loyalty points program when I shop online or in-store. I get free shipping, free gift with purchase offers and other perks. I really feel like a valued customer and coupon codes are stackable! I love DSW!

Worst shopping experience ever. The clerk was unbelievably nasty and snide and literally tried to…read morenot sell me the shoes because I would not give him my phone number and sign up for their "loyalty" program...HA! I had never shopped here before and I never will again. I complained to management and nothing ever happened. Apparently they are much more interested in getting your personal information than they are in actually selling shoes, which makes one wonder. Oh, and the first time I put on the shoes (which I did finally succeed in buying) one started falling apart. There appears to be a factory defect which did not show up while I was in the store. So they are selling factory rejects. There is another shoe store a couple of doors down, they were very nice and helpful, and I have never had any trouble with their shoes. I suggest that you go there.

Greeted upon arriving and took a lot of time explaining the different brands Assisted with my…read moretrying on several pair and was extremely helpful and smart An intelligent decision was made with their assistance

Fantastic place with friendly, knowledgeable and helpful staff. I had a bad limp from high arches…read moreand osteoarthritis and I was fitted with a pair of New Balance and I'm not limping! Very happy and I'll be coming back. Thank you Gallagher Fitness!

Absolutely NOT. We purchased a pair of $180 shoes on Mother's Day and after wearing them I had foot…read morepain and swelling so when I inspected them I found the tongue is misshaped and rubbing. We returned them to the store and were informed they would do nothing. We had the credit card and receipt but without the box we were out of luck. We talked to customer service and were told the same thing. This type of behavior is unacceptable. Please know that if you buy anything there you are stuck. They said they have to be able to resell. Who would want to buy defective shoes.

Assisted by Diego and several other employees with a return from the Champs Store in Washington…read moreSquare. They were amazing, patient and got the job done. We will return.

Whoah... Wrangler butts beware! This place is ready to fit every butt in town with Carharts--a far…read morebetter thing to look upon anyway! Fantastic selection of working-mans pants, boots, and rain gear. Note that none of the raingear sports reflective stripes, though. Average serivce, and the store is small so your apt to feel "in the spot light" while you're shopping. Pricey, but worth it!

I hesitated to go here due to the bad customer service reviews, but my husband needed work boots…read moreand he said that we'll just deal with it, so off we went. We were kindly greeted, apologized to when we didn't receive help immediately, and then provided assistance and helpful advice. If there was a problem in the past, it's been taken care of. We will definitely shop here again.

Great store, lot of good finds for great prices…read more Constantly adding new inventory so theres always something new to find

I'm a leather hobbyist, and I buy my leather working tools and supplies here. I've always had good…read morecustomer experiences here and will continue buying from them.

The owner literally told me to die of cancer. What a terrible experience after calling and just…read moreasking a question over the phone. Would never recommend to any of my family or friends in the Salem area.