I'm surprised at how many people don't know about this GREAT store. They have a large selection of…read morequality brands (Birkenstock, Clarks, Dansko, Mephisto, etc.). Prices are good, and they have a nice SALE rack. I went in this evening knowing what I wanted -- a new pair of Birks, Gizeh style, my favorite that I've work religiously for years. They had a nice variety of colors. Sales staff were attentive, and helpful, but also left me alone when I pleasantly said, "Just looking, I'll let you know if I have any questions." I walked out with three pairs of shoes, including two unique things I hadn't seen elsewhere. Oofos thongs, and a pair of Chaco ReversiFlips. (I love my shoes, but I'm no fancy heels chic, that's for sure.) i'd been in before because they also carry Baggallini handbags as well. I can't imagine walking in and not walking out with something awesome.

Terrible customer service. The sales people are rude. I struggle with foot pain because of my…read morediabetes and have to have shoes that feel good on my feet. I bought two pair of shoes and brought them home and walked in the house with them on the carpet for a few hours. That's how I can tell whether they're going to hurt my feet, not five minutes in the store. When I took them back, they told me I would not be able to get refunds going forward because I had returned many pairs of shoes I bought. I kept 25% of them and they made a nice profit off of them because their prices are very high. The owner Bruce was rude and the sales person Kalina was very condescending and shaming in front of other customers. Will never shop there again.

I have lived here for 25 years and didn't realize how exceptional this business is! The staff is…read moreknowledgeable and helpful in which shoes and insoles will help ease pain and discomfort.

Fantastic service! 20/10 they are very knowledgeable and super kind and helpful. They got me in the…read moreright pair of shoes, I was way off on my size!

This is for the Salem, OR DSW location. I haven't been to the others (yet...haha!) I had ordered…read morefrom them online then later found out that they do have locations in Oregon, but none near me. No biggie...road trip! Some of my favorite stores are in Salem, anyway. The store is not physically in the Lancaster Mall (the building with Burlington) but in separate buildings quite some distance away. They have mens, kids and SO.MANY. CHOICES for women. Flats, heels, you name it...something for everyone. Being bootie season here, I go straight for the rows of ankle booties- my fave, so (cue harp music) it was like a dream for me. Oh...AND there's quite an impressive clearance section! Clearance shoes are in the boxes, not like the clearance stuff at M*cy's, where they're just put on racks and get all scuffed. The only hiccup in the experience was that the cashier tried to ring me up at full price when it was clearance 50% off. But she's human, plus she gave me a $5 off coupon for my next purchase. She's forgiven, and I'm happy. :D When ordering online, your purchase is trackable, and you can get updates by text and email alert when it has been delivered. Nice! Tip: I'm a DSW "VIP", which is like a loyalty points program when I shop online or in-store. I get free shipping, free gift with purchase offers and other perks. I really feel like a valued customer and coupon codes are stackable! I love DSW!

Worst shopping experience ever. The clerk was unbelievably nasty and snide and literally tried to…read morenot sell me the shoes because I would not give him my phone number and sign up for their "loyalty" program...HA! I had never shopped here before and I never will again. I complained to management and nothing ever happened. Apparently they are much more interested in getting your personal information than they are in actually selling shoes, which makes one wonder. Oh, and the first time I put on the shoes (which I did finally succeed in buying) one started falling apart. There appears to be a factory defect which did not show up while I was in the store. So they are selling factory rejects. There is another shoe store a couple of doors down, they were very nice and helpful, and I have never had any trouble with their shoes. I suggest that you go there.

Very friendly and knowledgeable!…read more From the moment I walked in Susan made me feel welcome and comfortable to get what I needed. She walked me through the process kindly and helped me pick out the shoes that were perfect for me. Very satisfied with my purchase! She introduced me to other staff and went out of her way to made me feel welcome to join their fitness community. Looking forward to checking out their Monday community runs.

The owner was incredibly rude and judgmental. I'm an ER nurse who came in with my toddler who is…read morevery well behaved and she treated us like a nuisance the whole time. Apparently she treats children like this often. Also the shoe prices compared to other stores are very high. All around horrible experience.

Absolutely NOT. We purchased a pair of $180 shoes on Mother's Day and after wearing them I had foot…read morepain and swelling so when I inspected them I found the tongue is misshaped and rubbing. We returned them to the store and were informed they would do nothing. We had the credit card and receipt but without the box we were out of luck. We talked to customer service and were told the same thing. This type of behavior is unacceptable. Please know that if you buy anything there you are stuck. They said they have to be able to resell. Who would want to buy defective shoes.

Assisted by Diego and several other employees with a return from the Champs Store in Washington…read moreSquare. They were amazing, patient and got the job done. We will return.

Whoah... Wrangler butts beware! This place is ready to fit every butt in town with Carharts--a far…read morebetter thing to look upon anyway! Fantastic selection of working-mans pants, boots, and rain gear. Note that none of the raingear sports reflective stripes, though. Average serivce, and the store is small so your apt to feel "in the spot light" while you're shopping. Pricey, but worth it!

I hesitated to go here due to the bad customer service reviews, but my husband needed work boots…read moreand he said that we'll just deal with it, so off we went. We were kindly greeted, apologized to when we didn't receive help immediately, and then provided assistance and helpful advice. If there was a problem in the past, it's been taken care of. We will definitely shop here again.

Great store, lot of good finds for great prices…read more Constantly adding new inventory so theres always something new to find

I'm a leather hobbyist, and I buy my leather working tools and supplies here. I've always had good…read morecustomer experiences here and will continue buying from them.

My go-to for having shoes serviced. My son has really wide feet so I get his shoes stretched out…read morehere, a real life-saver. I've had hiking boots stretched here too, prices are reasonable. I've also purchased leather for crafting here at excellent prices.

Locally owned and operated, CAAKES is a shop that stocks unique unisex clothing with an urban / hip…read morehop / skate vibe. The shop name stands for Create Authentic Art Keep Everything Simple and has quite a following in the Salem area and beyond. You can pick up a new skate deck, new threads or even catch local artists performing hip hop or comedy in this downtown shop. The owners care about the community and get involved in local events. Shop & support local, and stop into CAAKES the next time you're in Salem.

Always an amazing experience when I walk through the doors! Locals who support locals! They really…read morehave an understanding of the cultures that make Salem so great! Caakes no breaks!