BEWARE. Do not buy a vehicle from these people. Kelly the sales manager, Joe the salesman, Mike the…read morefinancer all took advantage of my girlfriend and I. They sold us a jeep at a rate double what we qualified for and mislead us about the features and abilities of the jeep. Not six months later we are sitting in a moldy, leaking jeep because seals started leaking. They couldn't find a loaner car because they said they had too many other vehicles in the shop, so they made us drive around for a week with mold blowing at our face. They said that it's a known issue and there's nothing they can do and it will keep happening for the life of the vehicle, even though it is a brand new vehicle. Update: since writing this review and through a lengthy and extensive exchange with our salesman and numerous sales managers at Coquitlam Chrysler we were finally in contact with a man named Jason, a manager in the web sales department. Through negotiations with him, we were given the help and attention this situation required. He worked tirelessly with us to come to a mutual agreement in which our concerns were dealt with and our situation rectified. We greatly appreciate the time and attention that was given to us in order to better this negative experience.

I recently purchased a ford bronco from this dealership. I was apprehensive about getting into…read morebi-weekly payments again so went into this with a lot of thought process. My salesman Ethan was very knowledgeable and put me at ease. He was clear and concise with the payments that I would be looking at but when my credit score was run I was pleasantly surprised that the payments were lower than originally anticipated!! This dealership has an abundant amount of vehicles to choose from. It's clean and new and the staff is friendly.

My wife and I purchased a 2013 Town and Country. No pressure, friendly service. Our Sales person…read moreGagan was very accommodating and worked hard to ensure we got what we wanted and left happy. The manager Pat was also very friendly and helpful. We had a terrible experience and Maple Ridge Dodge a few years back and were very apprehensive on our next Dealer purchase. Our only issue was the Used Town and Country Vans they have are ex-lease and are not equipped with Bluetooth (Uconnect). When realizing this after we purchased, we were obviously disappointed, as anyone would expect the T&C would be fully equipped. This was a potential deal breaker for us. We were under the impression it would cost 150$ to have the Bluetooth activated. Nope, its more like $650-$800.I don't feel we were misled, more like our sales guy (one year in Canada) was mistaken. Pat and Kathy the Management team serving us were totally understanding of this, and offered to have it activated for us. Anyone who has dealt with any Major Dealership would agree, getting $600-800 out of them after the final price negotiation is next to impossible. Not here, very accommodating and concerned about our experience with Eagle Ridge. The UConnect system should be installed Next Tues. If it doesn't happen, I will be sure to post here again with a lesser rating. For now, very pleased.

I've had two bad experiences with Eagle Ridge GM's service department…read more July 23, 2024 - I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive "bronze package." I later found out an employee was fired for doing this to other customers. June 26, 2025 - I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a "diagnosis" -- which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I "went elsewhere" for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I've since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere.

I'm very indecisive and have come into the dealership many times to look at vehicles and they are…read morealways welcoming and willing to spend time with me. We brought our older truck that we were selling and they were prepared to buy it without us buying a vehicle from them, and provided a higher amount than any other dealership. I couldn't be more pleased with this dealership.

Even before purchasing my car from this dealership in 2020, I had been bringing my vehicle to them…read morefor years. I appreciate their honesty, as they never attempt to pressure you into repairs and promptly inform you if an immediate fix is necessary or if you can defer it. When I made the purchase, I felt no pressure to buy. In fact, I felt compelled to initiate the sale, which I enjoyed because I did not perceive anyone attempting to persuade me to purchase the vehicle. I have consistently utilized their services, and when they make an error, I promptly point it out. They rectify the issue immediately and apologize. even if it's a few weeks after the appointment. The only caution I would advise others about this dealership is the wait time. If you intend to service your vehicle here, make a plan to return home or arrange for transportation. They even offer rides to and from the dealership. While I tend to wait between 3 to 5 hours for my vehicle, I am more than willing to wait due to the exceptional customer service I receive and the high quality of work performed on my vehicle. I will never go to any other dealership.

Quickly acknowledged, advised to sit well paperwork is ready - 2 mins later, all signed.Key…read moreprogramming could take an hour but finished in 45mins. Pleased to see vehicle washed & vacuumed. Courteous & professional interaction. 1st x visit with my new Rogue & will continue to use Morrey Nissan.

On December 27, 2025, we purchased a Nissan Kicks. Mr. Aref Rahimi was extremely helpful and made…read morethe buying process smooth and stress-free. He patiently explained everything and guided us to make the best choice. We had an excellent experience at Morrey Nissan and would highly recommend him.

I've recently been in to OpenRoad Toyota Port Moody several times to purchase a Supra. It was a…read morevery hard vehicle to find (especially in a Nocturnal). I was lucky enough to have been referred to Kevin Yang who worked with me over the last month or so to look for a car. Since day 1, Kevin has provided excellent service, always following up with me within a couple minutes, and has been very friendly and accommodating to my father and I. Recently, Kevin was able to secure a 2021 Nocturnal Supra (my number 1 choice) GR 3.0 for me, and delivered it within two days. Over the last 5 years, my family has purchased 4 vehicles from Toyota (including this one) and this was the best experience we've had by far (much better than richmond, and peace arch). We live around an hour away and drive to be able to work together with Kevin! He is incredibly friendly and always speeds things up for us - even voluntarily coming in on his day off in between taking care of his daughter for me to see the car. My family is very happy with Kevin's service and are referring any friends and family who are interested in purchasing a Toyota to reach out to him at OpenRoad Toyota Port Moody!

Do not get the extra warranty for scratches. They do not know how to have it services. They claim…read moreto but it took several people and attempts to get any kind of service. Would not recommend.

I drove down from Tracy to buy a 2012 Ford F150 from Shoreline and it turned out to be a bad…read moredecision. I'm going to skip the test drive and interaction with both Brian and his father Fred who run the business and get straight to it. When I took possession of the truck there was a check engine light on. They assured me that it was just a sensor that was changed and that the truck needed to be cycled and after a series of completed cycles it would clear. They also sold me the vehicle without a smog certificate, which for a used car dealership is ILLEGAL in the state of California. Long story short they told me I could take the car to get it smog tested after it was done cycling and they would pay for it. So knowing it was an illegal deal that they would have to either pay to repair or reverse the deal and give me a full refund I took the truck. After a few days the check engine light cleared and didn't return so I took it to a local trusted shop in Tracy to get the smog test done and the light comes back on when I get to the shop. The smog guy was shocked at the illegal sale and broke down the whole cycling thing they were talking about. Long story short it couldn't get smogged so I called Fred and told him i would be bringing it in for them to repair and I needed a car to get around in until the truck was ready. Here was accommodating and gave me a car off their lot and took the truck back. For the next month we went back and forth with them sending it to their mechanic and then to a Ford dealer and not being able to get the light to clear. After a month of it I told Fred I wanted to undo the deal to which he agreed. He did try to tell me there would be a 300 charge for financing but I sent him a formal email stating the reason for undoing the deal was due to the illegal sale and that charge was taken back. Bottom line I don't think they're malicious and looking to do harm but they need to tighten up on legal business practices. They were accommodating but the sale never should've taken place. If you buy from them know your rights, and know the law.

Family with 5 kids bought a truck but it keeps breaking down. so stressful have to get a car loan…read moreand trade it in to get something reliable at a decent place.

When. I was buying my car i have asked burrell if the car was ok amd if the car needed anything to…read morebe done. They said that the car was perfect with no issues. After 1 day i have noticed a spot of oil in my driveway. The car had the transmissions radiator broken and i had to take it to thr shop. My mechanic said that the sparks plug were in bad shape after 1 week. I had to pay 500 dollars. The leaks does not come overnight and burrell new about it. But he laied to me selling a car with problems. I called them and they start the story of the warranty. Making fun of me. It is a matter of trust. You cannot sell a car that has problems unless you say thst to the client. So. I suggest to dont buy from them.. Worst experince ever

I went to this place to replace my dead battery…read more They first taught me how to jump-start the car. When I arrived, they were fully prepared to help. The ladies at the front desk were both nice and helpful. The technician was quick and efficient, finishing the job within an hour. I didn't make an appointment; I just told them it was urgent because I needed the car later that day. Thank you for the fast service. I'm very grateful!

Brought my car to get an issue fixed. Was told there was something in the car that was draining the…read moreenergy from the battery. I asked the mechanic what it might be, they said they weren't sure and that they would have to look further. Came back to pick up my car only to find they removed a random part from my car. When asked what they removed, they told me they had no idea but they were sure it was causing the problem. Asked again what they removed and they couldn't tell me what it was. So they removed a random part of my car and didn't even know what. They said all that mattered was that the problem was "fixed". Lol what a joke. Would give 0 stars if I could.

My girl friend and I bought a new car(Mazda 3) with Jay at Open Road Port Moody Mazda last…read moreSaturday. He and his teammate are very helpful, friendly, and professional. They provided the best option and deal to us base on our needs and expectation. It was a fantastic experience to buy at this dealer shop. We definitely recommend to visit him. H&Y

Wouldn't recommend OpenRoad Mazda Port Moody to anyone. They have shown very little concern for…read moretheir customers. I purchased a used 2014 BMW from this dealership and have had nothing but ongoing problems with both the vehicle and the dealership's staff. After discovering oil contamination in the coolant, I was originally under the impression that the head gasket had been replaced under OpenRoad's 90-day used vehicle warranty. After getting my car back, I later found out that the head gasket had never been replaced and that only the oil filter housing gasket had been replaced instead. I repeatedly asked Mazda whether this had resolved the issue and whether any further repairs would be needed, and I was reassured that the problem had been resolved. In my experience, the 90-day used vehicle warranty was not properly honoured. Instead of addressing the underlying issue, the repair ultimately felt like a temporary band-aid fix, which left me dealing with the same problem again months later, which was not honoured by the same warranty. Several months later, the coolant became brown again. I brought the car back to Mazda, but after weeks of going back and forth, I was told there was nothing they could do. I eventually decided to bring the vehicle to OpenRoad BMW. My experience with BMW was completely different--they were professional, honest, and treated me well. BMW advised me that the current issues were likely related to the previous work performed by Mazda under warranty. I then spent weeks trying to resolve the issue with Clarence, the General Manager at Mazda Port Moody. I was repeatedly told that the repairs would not be covered, despite BMW advising that the current issues were likely related to the original warranty work. Communication with the management at Mazda Port Moody was extremely frustrating. I called multiple times trying to get answers, was repeatedly told that I would receive a call back, and often never heard back. This went on for weeks while my vehicle was sitting at BMW and was not drivable. Overall, this was an incredibly frustrating and disappointing experience. The way this situation was handled was extremely unprofessional, and based on my experience, I would not recommend OpenRoad Mazda Port Moody to anyone.

Buying a used vehicle is no!! This event happened about 7 years ago. I wanted to get…read moreit off my chest. I tested a used Subaru Forester that I wanted to buy. I then told them that I did not want the car and would like my deposit back. I had to wait an hour or two. That was unacceptable. The sales manager--I believe--was a bald middle-aged man who did not seem to want to return my deposit and wanted to make me buy the car. Anyway, he said that he had a good deal for me. Then I responded, "what is a good deal?" He did not respond back!! I left that dealership with a bad after taste. How can you make a customer wait that long? If a customer says no, don't keep asking me to buy it. Leave me alone!! I had a disgusting and indelible aftertaste!!

I would like to express my heartfelt gratitude and appreciation for Jimmy Feng and the exceptional…read moresupport he has provided me. Although I purchased my second-hand Subaru from one of his former customers rather than directly from the dealership, Jimmy has continuously treated me with the same care and professionalism as a long-term customer. Every time I reach out with questions or concerns, he is always patient, knowledgeable, and genuinely willing to help. Most recently, today, I encountered a frightening situation where I could not turn off the engine of my vehicle. I was panicking and unsure what to do. When I called Jimmy, he immediately called me back and calmly instructed me step-by-step on how to solve the problem. His quick response and expertise helped me tremendously and got me out of a very stressful situation. In today's world, it is rare to encounter someone with such sincere dedication, professionalism, and deep knowledge. Jimmy's kindness and commitment have made a lasting impression on me, and I felt it was important to share my appreciation with management.