I recently purchased a ford bronco from this dealership. I was apprehensive about getting into…read morebi-weekly payments again so went into this with a lot of thought process. My salesman Ethan was very knowledgeable and put me at ease. He was clear and concise with the payments that I would be looking at but when my credit score was run I was pleasantly surprised that the payments were lower than originally anticipated!! This dealership has an abundant amount of vehicles to choose from. It's clean and new and the staff is friendly.

First and last time going to this dealership, had to wait in showroom for 6 hours just to have…read more4tires put on and a wheel alignment done. Thankgod I was smart enough to ask for quote of cost to be emailed to me because without that, they were trying to overcharge me making it look like I was getting .a deal , Beware of this dealership full of lies and deception.... A Jeep owner from North Burnaby

I've had two bad experiences with Eagle Ridge GM's service department…read more July 23, 2024 - I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive "bronze package." I later found out an employee was fired for doing this to other customers. June 26, 2025 - I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a "diagnosis" -- which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I "went elsewhere" for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I've since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere.

We purchased the Titanium Protection Package from Eagle Ridge Chevrolet expecting peace of mind…read more But when our 2024 Equinox EV suddenly ran out of charge at night in a remote area, no one from their so-called 24/7 roadside assistance answered -- despite many calls. We were left stranded for hours with our young child and had to arrange help ourselves. This was extremely stressful, disappointing, and unacceptable. We paid for a service that completely failed when we needed it most. Shameful experience.

Even before purchasing my car from this dealership in 2020, I had been bringing my vehicle to them…read morefor years. I appreciate their honesty, as they never attempt to pressure you into repairs and promptly inform you if an immediate fix is necessary or if you can defer it. When I made the purchase, I felt no pressure to buy. In fact, I felt compelled to initiate the sale, which I enjoyed because I did not perceive anyone attempting to persuade me to purchase the vehicle. I have consistently utilized their services, and when they make an error, I promptly point it out. They rectify the issue immediately and apologize. even if it's a few weeks after the appointment. The only caution I would advise others about this dealership is the wait time. If you intend to service your vehicle here, make a plan to return home or arrange for transportation. They even offer rides to and from the dealership. While I tend to wait between 3 to 5 hours for my vehicle, I am more than willing to wait due to the exceptional customer service I receive and the high quality of work performed on my vehicle. I will never go to any other dealership.

My father called this dealership and dealt with Tony on the phone. No complaints on Tony, but his…read moreMANAGER on the other hand was awful and denied us the vehicle and wouldn't even give us the time of day to speak to my dad on the phone, apparently it's because he wants it to be sold to a local? Which i thought that was the strangest thing. I searched all around this area of bc for a specific car, since I'm currently a student here, and I'm super crushed, I saved a bunch of saved up money for a down payment as well. This dealership turned my father, also a Veteran(served for 22 years). Guess I'll have to keep looking :( This place is a joke. The reply I got: "Thanks for bringing your concerns to our attention, Sara. Unfortunately, due to vehicle shortages, we occasionally have to prioritize the needs of our local community. We do our best to help out all of our customers but these shortages have made it challenging to meet the needs the needs of everyone. We are hoping to be back to full inventory levels soon. Sincerely, Team Westwood Honda" Thanks for the reply, I'm actually indigenous from around this area, how local does it get? Its great to know how you "prioritize the need of your local community." It'll be sure to spread the word.

On December 27, 2025, we purchased a Nissan Kicks. Mr. Aref Rahimi was extremely helpful and made…read morethe buying process smooth and stress-free. He patiently explained everything and guided us to make the best choice. We had an excellent experience at Morrey Nissan and would highly recommend him.

I visited this Nissan Dealership on Friday October 13, 2023 and booked a service appointment,…read moredeliberately early for the following Monday morning to have the map light on my Nissan Altima removed, then re- installed, so that a simple rattle inside could be addressed. At drop off time I was asked if I wanted a car wash, but as it was raining I said no thanks. Following two hours in the waiting, area I asked when my car would be ready, and told the service rep that I had a dental appointment in Vancouver some 90 minutes later. I was then informed that the car was being road tested. Not necessary, as the issue could be readily identified by simply tapping on the outer part of the map light housing which I had already demonstrated to two of their service agents. Then, while another hour passed I missed my dental appointment. Not news here, but he dental office charges you whether you show up or not. I was able to telephone my dentist and they kindly moved me up another hour and fifteen minutes. An hour later, the service manager appeared and said that they had no time to look at my car. Nothing had been done to my vehicle. It had just been parked in their service area for some three hours. Is this the type of service you might expect from a top line Nissan Dealership? Not this one a least. I won't be returning.

This is my 4 experience with Toyota Port Moody in last 5 years…read more They are perfect I am happy with Mr Ghotbi and Toyota Port Moody

Highly recommended dealership! I am very satisfied with their service. Shiv was extremely helpful…read moreand patient, and took the time to help us find the right used car that was a great fit for our family. We also had the opportunity to meet the manager, Nick, who was very kind and welcoming. Overall, it was a smooth and positive experience from start to finish.

Family with 5 kids bought a truck but it keeps breaking down. so stressful have to get a car loan…read moreand trade it in to get something reliable at a decent place.

Absolutely the worst experience that I have had in my entire life. I was sold a 2003 Nissan Altima…read moreby Fred that had a completely faulty engine. I was told that the vehicle was in perfect running shape and that nothing had been altered or rebuilt in the car. I found out within one week that the engine had been taken out and a another one that was completely damaged internally was put in. The oil rings inside this new but used engine were obviously sitting for a long time and had rusted together to the point that the damage was irreparable, thus the car was a write off. I called Fred and explained the situation and he offered me a full refund but when I arrived he had changed his mind and told me to take him to court.

When. I was buying my car i have asked burrell if the car was ok amd if the car needed anything to…read morebe done. They said that the car was perfect with no issues. After 1 day i have noticed a spot of oil in my driveway. The car had the transmissions radiator broken and i had to take it to thr shop. My mechanic said that the sparks plug were in bad shape after 1 week. I had to pay 500 dollars. The leaks does not come overnight and burrell new about it. But he laied to me selling a car with problems. I called them and they start the story of the warranty. Making fun of me. It is a matter of trust. You cannot sell a car that has problems unless you say thst to the client. So. I suggest to dont buy from them.. Worst experince ever

I'm very happy with the customer service by the salesman Darius Tarasiewicz and the GM Shaun…read moreOpenshaw at Open Road Mazda. I've enjoyed the CX-9's refinement and versatility for adventure. We added roof racks and a trailer hitch which have allowed us to create memories in a short time. Neighbors have come over to compliment the CX-9, and both family and friends have loved it. Our previous vehicle that the CX-9 replaced was a Mazda and my other vehicle is also a Mazda. We think we have found the brand for us moving forward. The sales experience at Open Road Mazda and our ownership experience has been incredibly positive so far. Context: I contacted my nearest 10 Mazda dealerships all with the same questions to evaluate the level of service, when I was researching the CX-9. While I will not name specific dealerships, or sales representatives there was wide range of customer service. Some dealerships were not willing to communicate over email, which was imperative to me. I sent several emails to the different dealerships with multiple questions, of which many were not answered or answered with very limited information and sometimes contradictory information. Some of my questions were perhaps uncomfortable such as what separates your dealership from other dealerships/ why should I buy from your dealership. Over the years I have visited several dealerships over the years and have purchased vehicles from 7 of them. I can say with certainty that Darius was the most helpful sales representative. He was flexible in communication with text/phone/email, while being prompt and detailed in his responses. He was knowledgeable and took the time to answer all questions. He did not resort to high pressure sales tactics and offered the best customer service of any of the dealerships. Since Open Road had the CX-9 in the trim and colour I wanted in stock, this was a no brainer to purchase here. When an issue arose with the CX-9 the GM Shaun was able to resolve it. Thanks!

My husband and I recently bought a car( Mazda CX5) at this dealership. We cannot be much happier to…read morehave Simon as our salesman. He was very helpful and knowledgeable about cars, he wasn't pushy and explained all financial option so we could choose the best one for us. Also, the dealership was clean and overall we had good experiences with them. We definitely recommend to check it out. T and C

Kenny Ng and Jimmy Feng were very helpful in providing professional and objective information to…read morefacilitate the car shopping process. Thank you!

I visited with a serious intent to buy a used car from them. The sales ppl told me they were only…read moreable to give me a 200 dollar discount when I started negotiating (which we all know is not true), told me a rather bizarre story about a part that needs to be replaced before we could test drive it, then one sales person told us the car was purchased and no longer available, and then another sales person asked if we still wanted to test drive it the next day, then a week later the first sales person told us the car was still there and asked if we were interested. Total waste of time, sleazy sales ppl, vehicle we test drive felt in noticeably rougher condition than the same vehicle I ended up purchasing at a different dealership, would never want to deal with these ppl again.