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Journey Nissan

1.7 (115 reviews)
Closed 9:00 am - 9:00 pm
Updated 1 month ago

Services - Journey Nissan

Auto diagnosis or inspection

Auto maintenance

Oil changes

8 More Services

Auto repairs

Auto brake repair

Auto engine repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Journey Nissan Photos

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Recommended Reviews - Journey Nissan

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Reviews With Photos

Service manager Curts desk just letting anyone walk in to see all this information
Breon M.

Only reason I didn't give a 1 star review is because sales side was OK. Made me feel respected and even though they tried to hassle and get more money out of me , i get thats their job.. Service side SUCKS at this place. They are constantly making mistakes .. to which i told them i would rather take my business elsewhere seeing as when i talked to the service manager Curt barns he was laughing at me saying I was stupid because they are close to where i live .. id rather have good service than having to go back constantly to somewhere that is going to keep making mistakes because they are close. He put me in his office which was TRASHED . Curt Barns the Service Manager . Office was disgusting with everyones personal information laying out .. no wonder they were making so much mistakes! I Even told him this is not a good look and a service representative named nick who saw me in my military uniform told me just because im in the military does not mean i should expect other people to be organized and Curt the manager says "sorry to break it to you but we all treat your information like this " . Dont bother with the service team of this place.. trust me

They price they listed the truck for on CarGurus.
Robert H.

The is by far the worst dealership I have been to. The price of a truck was listed at 31,994. When I got to the dealership the salesman was pretty push. I told him let's just take the truck for a test drive. Great truck. Get back and I told him let's see the numbers for the truck they asked if I was financing through them I told them no I already had a loan to buy the truck. They were pushy on trying to finance with them. I told them no no matter what. They come back with this breakdown (I took a picture to prove it before they could take the sheet away.) MSRP: 39,994 Selling price: 31,994 Total savings/rebate: 8,000 (what rebate) Government fees: 326.00 Prof/doc fees: 303.00 Pro-pack: 2,495 (which is on every vehicle that says optional they said I had to buy it. P.P. Recon: 1,995 Nissan CPO: 2,820 (truck is listed under CarMax for 31,994 as being CPO) Total tax: 2,774.28 Total amount: 42,707.88 Worst dealership ever stay away save yourself the trouble. They said it was the best they can do. Not even a manager came by. I have bought plenty of vehicles and never had an experience like this before.

I dropped my car off for a tire rotation and after receiving my car I noticed that all my rims where scuffed up by someone who was careless working on my car. I have a Nissan Sentra midnight so I have the all black out rim. I call them and told them about it being all scuffed up and they told me to bring back in the car for a detailer to fix it. After going back to pick up my car I had front end damage on my car and my rim look like someone didn't know how to touch up paint. My front end of my car now has chipped paint and paint peeling. Not only did this happen but when I took the car in for an oil change my driver side door got hit and now I have a dent and missing paint. I have left multiple voice mail there and no one has responded to me. I can't believe a company can do this to someone car and do nothing about it.

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Ask the Community - Journey Nissan

Review Highlights - Journey Nissan

Sam Mellenthin did everything within his power to get me the best deal on the Sentra that I wanted.

Mentioned in 2 reviews

Read more highlights

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Gillespie Ford - New vehicle

Gillespie Ford

(172 reviews)

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

I came in today5/16/26 for an oil change on my 2024 ford escape…read more I have had 2 oil changes prior to this and always got the "the works Package" $69.95 for semi-synthetic oil tire rotation etc. I also had a $10.00 coupon which should have made it $59.95 When I called and scheduled the appointment I verified all of the above mentioned the service advisor looked up my car and he verified the exact information. Had an 8:00am appt. got there early worked with Sean Gerst again, told him it was the $the works package gave him my coupon. When the car was done, he informs my husband & I the total was $83.00 He claims the TECHICIAN said it only takes full synthetic. If that were true, why did your technians on the prior 2 oil changes use semi synthetic oil? I have all the receipts. and why didn't Sean come and speak to us BEFORE anything was done? All he could say was the tech said so. I don't appreciate being ripped off! This was a $16-$17.00 dollar difference. I never had any problems when my go to service advisor Jeff Vollmer was there, which I found out he left. Jeff was my service advisor from another dealership for a long time. We were thrilled when we found out he was working here when I brought in my Hyundai Tucson for an oil change. That's why i bought a car from Gillespie because of the service from him. I want the difference refunded to me if not the whole amount based on the dishonesty alone. It wasn't a mistake on Sean's part either Oh, and on the invoice from today it states semi-synthetic oil was used! Nice scam guys! Sincerely Debbie Annis

Journey Nissan - autorepair - Updated May 2026

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