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    Joshua Valley Utility

    5.0 (1 review)

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    1 year ago

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    Puragain Water

    Puragain Water

    (131 reviews)

    Week ago we got installed Puragain Water system, and...we cannot be more happy…read more Firstival, the gentleman Tony, who came to present us all the information was amazing. The knowledge he has,ability to answer our questions, and mostly him being focus on presenting us how the system works, what are the benefits, why we should get that system, what are differences. It was great him focusing on the product, not on comparing to other companies,etc. The truth is, if someone wants to buy,they'll buy because of the system qualities, not on the comparison to other companies. That's why, Tony is evidently professional, knows, and enjoys his job. The technician Brandon, who was installing the system was great. Fast, knew exactly what he is doing, very polite, and professional. We are extremely happy with choosing Puragain Water system, starting from the sale,through installing, to the results. The system does it job amazingly. The water taste great. I'm going to recommend that company for sure! Thank you guys again!

    Very Disappointing Service Experience I had a confirmed…read moreappointment this morning, 9/14/26, from 9:00-10:00 AM, to have my one-year filters replaced. I've waited until 11:00 AM, but no one contacted me or provided any update regarding my appointment. I eventually called the service department and spoke with Christine, who handles the scheduling. She told me she would have someone contact me ASAP with an update. Unfortunately, I never received a call. About an hour later, I called back again because I was frustrated and wanted to get the situation resolved. I was then told that a technician was supposed to contact me and let me know that one of the filters had not arrived. My biggest issue isn't necessarily that the filter wasn't available things happen. The problem is the lack of communication. If I had been notified ahead of time that a filter was missing, I could have avoided wasting several hours of my morning waiting for an appointment that wasn't going to be completed. I understand that unexpected issues can happen, but customers' time is valuable too. A simple phone call or notification would have made a huge difference and avoided this entire situation. Very disappointed with how this appointment and communication were handled.

    OSP Plumbing & Rooter - Water on Garage Floor

    OSP Plumbing & Rooter

    (194 reviews)

    Our technician today was David. We couldn't have ask for a better person to come out and take care…read moreof our leaky faucet and sink. He did a wonderful job, very polite and was very clean and did not leave any kind of mess I highly recommend OSP plumbing. Thank you for the great service.

    I am very disappointed with my experience with OSP Plumbing & Rooter…read more OSP was originally sent to our home through our home warranty company to repair a hot-water line serving our third-floor bathroom. After the repair, we later discovered that the third-floor bathroom had little to no hot-water pressure. We contacted OSP multiple times and asked them to return to our home to inspect the work they had performed. This is the part of my experience that was most frustrating: we gave OSP the opportunity to come back and look at their own work before anyone else touched it, and they declined to do so. After other attempts to resolve the problem were unsuccessful, we eventually had to pay someone ourselves to access the plumbing through our kitchen ceiling. After corrective work was performed on the piping, our hot-water pressure and service to the third-floor bathroom were restored. We also had to repair, texture and repaint the ceiling again. I made numerous attempts to resolve this directly with OSP. I sent a detailed certified letter, photographs, receipts and a written statement from the person who performed the corrective work. I also responded when OSP requested additional documentation. Ultimately, I filed a complaint with the Nevada State Contractors Board. The Board closed the complaint because corrective work had already been performed by the time of its investigation, and therefore the investigator stated that they could not determine whether there had been a workmanship violation. The Board advised us that we retain the right to pursue reimbursement through Small Claims Court. I understand that problems can occur with any repair. What matters to me is how a company responds when a customer reports a problem. I wish OSP had simply returned to inspect its work when we first asked. Had they done so, this entire situation might have been avoided. Based on my personal experience, I would not use OSP Plumbing & Rooter again.

    Joshua Valley Utility - watersuppliers - Updated October 2026

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