I have to update this review to a five-star, there was some miscommunication which I understand can happen. We just had the tech Rhys come out to replace our water filters. He was very nice on time and extremely apologetic. I understand things can happen but Puragain made it right. read more

Puragain Water - This is a response from Puragain water that makes no sense. - Water Purification Services Near Me - Las Vegas, Nevada

Very Disappointing Service Experience I had a confirmed appointment this morning, 9/14/26, from 9:00-10:00 AM, to have my one-year filters replaced. I've waited until 11:00 AM, but no one contacted me or provided any update regarding my appointment. I eventually called the service department and spoke with Christine, who handles the scheduling. She told me she would have someone contact me ASAP with an update. Unfortunately, I never received a call. About an hour later, I called back again because I was frustrated and wanted to get the situation resolved. I was then told that a technician was supposed to contact me and let me know that one of the filters had not arrived. My biggest issue isn't necessarily that the filter wasn't available things happen. The problem is the lack of communication. If I had been notified ahead of time that a filter was missing, I could have avoided wasting several hours of my morning waiting for an appointment that wasn't going to be completed. I understand that unexpected issues can happen, but customers' time is valuable too. A simple phone call or notification would have made a huge difference and avoided this entire situation. Very disappointed with how this appointment and communication were handled. read more

We had Pure Again water system installed last year. Of course they got us on the schedule quickly and installation was fine. But they won't return my call to schedule the yearly maintenance service. I called and spoke to someone who took all of my information twice and said someone would call me back to schedule but I haven't received any calls. Apparently they are the typical company that forgets about you once they get their money. Very disappointed. read more

My wife and I just had our in home presentation with PURAGAIN WATER. I'll start with this... we received 4 bids and presentations in our home to compare the difference in products and prices... PURAGAIN being the fourth. The 1st 3 bids from the other water solution presentations were ok with pressure to buy buy buy... my wife and I had to think about it and normally we are good with 3 bids. My wife's friend said, "hey, you need to try PURAGAIN"... so we did and WOW... what a pleasant relief. Let me tell you... CUSTOMER SERVICE IS AMAZING. We were super excited that ANTHONY L (TONY) was the gentleman that came to our door. 1st impressions everything to me and his smile never stopped. The absolute best personality and best presentation on the PURAGAIN product. TONY answered all our questions, explains the WHY they are the best with the customer service and the services they provide after buying the product. It regards to value: PURAGAIN WATER was comparable to the 3 bids we got from other companies but they came in at the best price. Service is prompt and on time. TONY had excellent communication on our appointment, explained the process, paperwork, and scheduling perfect. TONY explained in detail the services we will receive after installation of the product... which no other companies provided without costing an arm and a leg for a service call. Thank you TONY for making our day and the excellent presentation on the PURAGAIN product. read more

Puragain Water - Tony - Water Purification Services Near Me - Las Vegas, Nevada

I've called 3x over the past 3 weeks to request service but haven't received a call back from anyone. I keep getting connected to call agents from out of the country and all they can do is send a message. Looks like I'll just have to find someone else willing to service the Puragain filters installed by the previous homeowners. Incredible frustrating and makes me regret buying a home with Puragain filters installed read more

We have had our Puragain system for a little over a year now, and absolutely love it. The system does what is states, no more soap scum on the shower glass doors, dishes clean easier and our skin doesn't seem as dry and flaky. We also got the alkaline RO to go along with a filter system, and it taste great. read more

Purchased whole home system 11/2025, which included the reverse osmosis under sink system. Unfortunately the absolute worse customer service. I have called 4 times within the last two weeks with the receptionist taking and logging our calls and being promised that I would get a call back. Nothing yet. I simply was calling to get somebody out for just a check up of our system since a year of use is coming up. System seems to be working o.k. with no complaints..just wanted somebody out for them to confirm system is working as it should. Part of service they promised when they took my money for the system, which was alot. Just horrible. Shame on them! read more

I live in North Las Vegas, and when your talking hard water, city has it. However since getting the whole house filteration system, plus the Alkaline water hook up, what a huge difference. HUGE!!! But, what makes them even more great, is the geniunity they have for their customers. Seriously, what they e done for me during one of my family's most difficult time... Let's just say I am beyond grateful. And that's the kind of business you want to deal with. Integrity, quality, and treating you like family is what sets Puragain apart from their competitors. read more

My customer service representative Anthony Loomis and my Installer Armando Garcia were if the utmost competence of their product. I thank them both for their commitment to service and I am totally satisfied with my purchase. I count on their instructions concerning future service. And I would recommend your system to my friends. Thank you. Jerald White read more

From start to finish Puragain delivered!! My wife was looking at different systems for the whole house when a co-worker of hers mentioned Puragain. They were very happy with their system and service so I figured I'd call and get a quote. No more than 3 mins after I put my information online did I get a text to set up a phone call. The phone agent was super nice and explained as much as he could about the system, he asked if I wanted someone to come out and survey the situation to give me a full quote and to my surprise someone was available to do that 30 mins later. Eddie showed up early and was super friendly and knowledgeable. He explained everything in detail and also added his own personal experiences from actually being a customer. Once we agreed to everything it was time to set up our appointment. I couldn't believe it when Eddie asked if we wanted it installed the next morning. Wow really next day !!!! My appointment was for 2pm the next day and Curtis was my installer. I got a text when he was on his way and he called as well. Curtis arrived early and was ready to work. He explained everything he was doing in detail and also explained the highlights of the new system. Curtis's work was clean and he got it all done in record time. Curtis even took his shows off without asking !!! It's only been 2 days but we can already see and taste the difference. Overall it seems to be a great investment to help keep ourselves clean and our pipes and fixtures clean. If you're looking for a whole home system this is for you. read more

Had my annual filter renewal done today...We chose the top tier option so it's not cheap (You always get what you pay for) The water in the Vegas area is terrible...How can anyone NOT have filter system in this area? My technician, Cale was very professional and thorough, answered all my questions and made sure prior to leaving that I was satisfied with everything. Puragain Water systems are Salt-Free systems and take up very little space. I'm sooooo Glad we went with Puragain. Thanks again Cale, looking forward to my next annual...Have a GREAT New Year read more

Week ago we got installed Puragain Water system, and...we cannot be more happy. Firstival, the gentleman Tony, who came to present us all the information was amazing. The knowledge he has,ability to answer our questions, and mostly him being focus on presenting us how the system works, what are the benefits, why we should get that system, what are differences. It was great him focusing on the product, not on comparing to other companies,etc. The truth is, if someone wants to buy,they'll buy because of the system qualities, not on the comparison to other companies. That's why, Tony is evidently professional, knows, and enjoys his job. The technician Brandon, who was installing the system was great. Fast, knew exactly what he is doing, very polite, and professional. We are extremely happy with choosing Puragain Water system, starting from the sale,through installing, to the results. The system does it job amazingly. The water taste great. I'm going to recommend that company for sure! Thank you guys again! read more

Great service! Great people and great employees! I would highly recommend this service to anyone looking for water filtration for their home. read more

We had our annual maintenance completed today by Seth Glazier. Seth was extremely personable, knowledgeable, patient, and courteous - all traits I believe every representative should have and portray, no matter the service industry. We have had our system now for two years and we have been extremely happy with its performance and what we receive in return. We used to live in an apartment and the difference in water quality is extremely noticeable when our water is now filtered. I have eczema and when I was at the apartment, it would flare up like no other. Now, the flare ups are less common and a lot more manageable. We also have the alkaline water system installed, which is amazing! The water tastes really refreshing and when the family comes over, they make sure to fill up their flasks before leaving. Overall, the system is amazing and what makes it even better is the customer service. You can tell that each representative you come across takes pride in providing top customer service and ensuring that we, the customers, are happy. Thanks again, Puragain :) read more

Puragain Water - Water Purification Services Near Me - Las Vegas, Nevada

I love to have a filtration system at home. To be able to drink my top water without chlorine and and weird taste,taking shower or using water for my fish tanks is just great! The service is so easy. Seth will switch filters for you every year or longer it take 10 min and you good to go. If you have any questions or concerns their team will always listen and find a solution. I definitely recommend this system in your house! read more

Hands down the best experience I've encountered. Big shout out to Anthony Loomis for the excellent customer service. From product and system knowledge, courteous and transparency. He was able to walk me through the whole process, answering all my question with candor. A stand up guy and a pleasure to work with. Would definitely recommend this system whomever is looking for the one but also Anthony Loomis if you're looking for someone genuine and honest to walk you through the process, he's your guy! read more

Puragain Water - Business Card - Water Purification Services Near Me - Las Vegas, Nevada

Puragain's water filtration and conditioning system and their service between Rob in sales who described and recommended the system best for our home, and Chris the installer. Rob was able to schedule our install us the same day due to an unexpected opening. Chris arrived, installed the system which is so much nicer than the big torpedo looking tanks other companies use for a saltless system. We only needed a 30" x 30" opening for the equipment. Due to a promotion Puragain offered a reverse osmosis system in our kitchen at no charge. The annual servicing comes with no service charge. They will change the filters, which is the only thing we buy. Puragain replaced a water softener that required salt and headaches of tons of maintenance buying and adding salt. The old machine was defective and even after a part was replaced, it filled up with water and we were unable to use. We decided a salt free water conditioning system is what we needed that would protect our plumbing hardware and also provide water that removes the chlorine and harmful elements in tap water. After much research and reviews showing customers happy with service, we chose Puragain and contacted them to come discuss. With this whole house system, we can safely drink from any faucet in our home. The RO in the kitchen will allow us pure, clean, safe water specifically for drinking. Thanks to Rob and Chris and Puragain! We highly recommend! read more

Puragain Water - Complete system installed in our garage next to existing water pipes. - Water Purification Services Near Me - Las Vegas, Nevada

Installed a whole house water filtration system. Very professional. Installed the next day very happy so far. It is nice not to have that slimy salt feeling on her skin anymore. read more

Excellent product and I was really impressed with the professional and friendly educational experience with Tony Loomis. He took time to explain to me everything about the system and I felt very confident in him and therefore bought the system right there and then. I'm a fussy buyer and I always do many researches and thinking before any big purchase but after speaking to Tony, I asked almost immediately, "Where do I sign?" I have researched a lot about whole house filtration and I am very happy I went with Puragain. The install by Luis Godoy was seamless. He was very professional, on-time and very patient with my many questions and did such a fabulous job. Everything is neat and on-point. In fact, Luis did such a good job that my neighbor came to look at the system and he's very interested in the system. I, of course, gave my neighbor, Tony's information. Overall, please do yourself a favor and give Tony a call and install this system for your house. You will absolutely love it and you will be petting yourself in the back for upgrading the value of your home with Puragain! Thank you, Tony and Luis!!! With much gratitude, D. KEE read more

I had been looking for a water system like Puragain, easy to use and with all that it has to offer. Thank you Tony, I'm looking forward to my new Puragain system! read more

Nate did us a solid great guy and got our filters swapped out in a hurry. Thanks Nate!

We had both our whole house and our drinking water systems installed by Puragain about a year ago. Last week we had our first free maintenance appointment. Seth was great, tested the water and inspected the filters and let me know what needed to be replaced for optimal performance. All in all, I've appreciated the quality service and the water is great too! read more

Gerardo, our install technician, arrived on time and ready to work. His work was both exemplary and efficient. The system was installed in a matter of hours. What was most impressive about Gerardo is the amount of time he took after the system was installed to explain the system. When it came to how the system works, their service procedures for filter replacement, I had a good understanding of what to expect. We have been using the system for just a few days, but the water is noticeably better and the alkaline drinking water system tastes great! (replacing our bottled water) It's also good for our appliances as well. I strongly recommend PureAgain Water for your whole house/drinking water conditioning system. They are a "cut above " in terms of our entire sales and implementation process! read more

Puragain Water - Water system in the garage. - Water Purification Services Near Me - Las Vegas, Nevada

See all

We're super happy with our new water purification system! Rob did a great job of explaining the benefits and value this system offers and what sets it apart from the competitors in the area. Gerardo, our installation technician, was just awesome- he installed, tested and trained us on how to use the system in a few hours! If you're thinking about adding a water purification system in your home, I highly recommend you give Pureagain a try! read more

I had my Puragain Water system installed last year and haven't had any issues! Today I had my first annual service visit and Seth was extremely knowledgeable, honest and friendly. He explained everything thoroughly and gave me his recommendations. The testing and filter replacement was fast and efficient and extremely affordable! If you're looking for a whole house filtration system Puragain is definitely the best option. Ditch the salt and get something that really works. read more

Good service without any gimmicks. The system uses no salt so it doesn't ruin your water tank. Timur was very responsive and friendly to talk too. We had Mando as our service tech and he was also very knowledgeable with the installation. Mando was very fast, friendly, and kept the work area clean. They offered a alkaline system with the whole houses system, a great value. Only down side I would say is that there is no referral program when I referred my family and friends. Almost every other in house service that required a sale (ie. solar) has referral incentives. read more

Puragain Water - Whole home system - Water Purification Services Near Me - Las Vegas, Nevada

See all

Eddie who was the sales representative was amazing! He was straight forward, to the point, knowledgeable and a great personable professional demeanor. Brandon, our installer was over the top a perfectionist! His clean lines and work were impeccable! The company was on time and great communication! Within 30 minutes we could feel a difference in our water!!!!! read more

They have a good product in general and when they came out and installed it for my whole house, it was great but now every time they come out like every year or every two years, for maintenance, they never give you a straight answer on the price they always overcharge you or or give you some expensive price to change the filters and just try to sell you more stuff, it's ridiculous especially after you spend over $5000 for a system. read more

Install was invisible, placed new unit in an un used area of garage to free up car parking space Gerardo the installer was excellent . Totally professional, well trained plumbing mechanic Explained the whole system, maintenance, start up operation for new system, call in for service if needed The under kitchen sink RO high PH system is awesome and i now get 9+ ph water from the dispenser and no more $80/ month in bottle ph water service Great vslue, no salt , high ph water, lines , glass and fixtures no longer have calcium build up from crappy LV hard water EPIC !!!!!! Rjt read more

We highly recommend Puragain's Home Water Filtration System. This is our fourth system in three years, and I wish we had found Puragain first. One of the best features is that Puragain provides lifetime service and a seven-year warranty. Everyone we've dealt with in this company is honest and courteous. Rob initially answered all of our questions patiently, and then another gentleman came to our house to give us an estimate and to explain the three systems. We chose the "Whole House Water Condition + Alkaline". Today, Gerardo installed the system. He provided us with a written contract, and he was professional and efficient. Gerardo was also very clean, was customer-focused, and had an excellent work ethic. He maintained a pleasant demeanor and is a fine representative of Puragain. read more

Tony Loomis came out to my house for a free consultation and I was instantly impressed with his knowledge of the product. Also I was impressed with the product as well as you can't beat the price for the quality you're paying. The turn around time for installation is very fast within 24-48 business hours if desired and all their plumbers are highly educated and go over everything with you. Luis Godoy came the very next day and did an excellent job with installation and went over all the features and everything with me. Very impressed that this requires no maintenance on the owners end! read more

Puragain Water - Alkaline water system - Water Purification Services Near Me - Las Vegas, Nevada

See all

Insanely expensive, no tech on site so waited and he was 30 mins past when he said he'd be back so I left and they never even followed up. They should certainly be able to answer the question of "what" makes the water Alkaline if they are "salt-free". I'm a chemist and expect them to clarify. They also wouldn't haul my old system away, so for $6000 I'm supposed to figure out how to drag a 200+ pound water softener out on my own? No full service here! read more

After researching water filtration companies, I was as very impressed with Timur, sales manager. He was the only person to test my water. Gerardo was our installer today and he was fantastic. Very knowledgeable and had our system up and running in no time. I highly recommend this company. I just felt the water and it is a huge difference from the out to date salt based system I had. read more

Puragain Water - Water Purification Services Near Me - Las Vegas, Nevada

Excellent company. Great water . Anthony L was are sales guy and he was totally honest and upfront great guy . We knew we wanted the system just based on our initial phone call and inquiry. They were upfront about the cost and everything that come with it . Lifetime service is also a big selling point . Our water is great and our showers feel 100% better . Not only do we have alkaline water we have purified water throughout the house . Highly recommend this company and this system. No more salt no more 5 gallon water jugs . Healthier living as well. read more

Thank you for servicing us today. Thanks for answering all our questions. Seth gave us a good service and well explained. You're an asset to to this company. read more

I have nothing less than a 5 ***** review for this company! My husband checked into Puragain to consider the full home water filtration system (they were running a promotion). I had no idea they were even showing up (because this is precisely what my husband does, fails to communicate with his #5 wife LOL). Anyhow Rob, the rep, showed up on time. I stoped him in our courtyard and refused access to our home. But told him that he had 2 minutes to impress me with reasons to let him come in. And he did! Quickly, professionally, while using terms I could easily understand. I'm now much more educated in full home water filtration!! My main reason for buying? No more buying salt and got a free reverse osmosis. Although there ARE a ton of other great reasons. Justin, my installer, was (again) on time and extremely thorough, clean and professional (don't forget to TIP your technicians...they are usually under appreciated). I love how we get a free install of a Spicket in our garage to connect a hose. This will of course be used to easily clean our garage floors or a vehicle to be washed. I would highly highly recommend Puragain... All the excellent customer service reviews speak for themselves!! read more

Puragain Water - System after install (space saver!!!) - Water Purification Services Near Me - Las Vegas, Nevada

Chris Prince was an awesome technician in helping install the whole system very efficiently and he gave me an understanding on how the system works. Also he has a great personality and was concerned about getting our filter setup correctly. read more

Puragain Water - Filter for the whole house - Water Purification Services Near Me - Las Vegas, Nevada

Armando was above and beyond patient and full of great advice and knowledge. I had a knocking noise that occurred with the cold water and he not only replaced a valve in the garage but also went through all the possible reasons why it would be happening. He not only noticed and took pictures for me and looked up what we need and made sure i had written it down all right. He was so helpful and kind! I couldn't have asked for a better handyman. He came out and fixed things free of charge. I cant say enough good about Armando. He is top notch for the best service i have ever had. Thank you so much for employing people like him! read more

This is an updated review. I was not happy with my system after almost a year. I expressed my issues with the system. Puragain went out of their way to resolve the issues. I am very impressed by the speed at which they came on and helped. All of my questions and concerns were addressed. I felt valued as a customer and it's very much appreciated. Thank you Yeshua and Puragain. read more

Puragain Water - My system - Water Purification Services Near Me - Las Vegas, Nevada

See all

I live in Las Vegas, Nevada, and as the world knows, we have no water, and if we do, it's really bad..so you need a water softener unit to purify(?) the household water usage as well as a drinking water filtration system...I normally drink a lot of bottled water ($$$) and when I start thinking about the monthly expenses and soon to be water filter exchange ($300) every 6 months.. I decided to look for another alternative water filtration system. I saw an ad with Mythbuster Adam Savage(and we all trusted him)about a company called Puragain with a unique saltless filtration system.. thank God we have a Puragain Water office here in Las Vegas, so I called their customer service rep and spoke with Bethany, who is not a sales representative but provided me with enough information about how the system works and the special program that they are running (free drinking water reverse osmosis filtration system)...with the information Bethany provided,I was hooked... she informed me that the sales rep, Tony Loomis, will be contacting me to provide more detailed information about the puragain system. Tony came to my home and was both professional and personable, informing me about the system and the cost factor involved. The cost factor wasn't an issue because good drinking water was my priority...Tony took the time to describe the unique puragain formula that made their system better than the rest..Tony knew the water company that I was currently using and the annual fees I had to pay just for filters ($300) every 6 months, Tony said, that company is using the same filtration system for decades, nothings change.. Tony said Puragain is innovated and the only company that provides a secret formula (I can't tell you) to enhance its unique great tasting water...what also sold me was the besides getting a home water filtration system, i was getting a replacement drinking water filtration system under the sink.. so, like double filtration for drinking water... I liked his sales pitch and knowledge of the unique water filtration, but what sold me more was the free xl puragain t-shirt that he smartly wore....hahaha Tony said that Chris Prince will do the installation process and will answer any further questions regarding the system...Chris, like Tony, was also professional and yet personable during the installation process, what surprised me was that Chris had the installation process down to a science, he evaluated where the system will be placed (near the water supply line) and installed the home water system within an hour then proceeded into the kitchen to remove the old drinking water system and installed the new larger Puragain tank under the kitchen sink. As stated by both Tony and Chris... wait until you taste the water... better yet, you will notice the change in the water density (because more contamination is being removed) when you wash your hands.... All I can say is that I believe I made the right choice going with the Puragain Water Filtration system....the water taste so good that I'm re-filling all my empty purchased water bottles, so I won't have to purchase bottled water again...another savings Thanks Puragain! read more

See all