This review is mainly about their office staff - Dr. Baek is a great dentist and it's unfortunate that he has such unprofessional office staff. I had been going to this dentist for 15 or so years and this year I decided to find a new dentist because their office staff is so bad.
First of all, they kept putting me down as another patient. I have a difficult last name and I had to spell it out for the woman on the phone four times while booking an appointment. I came in on my appointment day and signed in on the clipboard - no big deal. I get to the chair and they pull up my (or what should have been my) records on the screen, and they are the records of someone else that happens to have the same first name as me, but a completely different last name and birthdate. The lady who made my appointment must have given up after I spelled my name out four times and just picked the first Ciera that popped up! I signed in with MY name on the clipboard, so how does this happen? I told the dental assistant that they had the wrong person on the screen. She asked me, "Are you sure?" Are you serious? She asked me what my name was, I told her, she left and came back, and put MY records on the screen. Great. But on my way out, they try telling me I owe them money, over $1000, turns out it was the other Ciera who owed money, not me.
I had to make another appointment to get fillings done. They made it under the wrong name again. I knew this time because I called to confirm my appointment and the lady was unable to find one under MY name. I asked her to look up the name of the other Ciera, sure enough she finds MY appointment under this other person's name. I tried to explain to her what happened and she gets all defensive and tells me I need to bring in proof of my name change and insurance change! Finally after arguing with her for five minutes she realizes what happened and fixes the mistake, has to take all of MY information off of this other person's profile. After this, the name situation didn't happen again, but there's more...
When I came in to do my fillings, the total was $60. I only had $32 in cash because I didn't think it would be any more than that. I told them I would need to go to the ATM and be right back. They FREAKED out, made me give them the money that I had before I left, and they were skeptical about me leaving for the ATM for some reason! I come back with another $30, and they don't give me back any change. I told them I gave you $32, they said no you only gave us $30. Since it was only $2 and my mouth was numb I didn't feel like arguing but it was pretty annoying of them to pocket some of my tip money that I earned at my minimum wage job where I get paid less than they do for just sitting on their butts all day!
The last straw was the last visit I had where I had an appointment at 4PM and waited for 40 minutes meanwhile watching people who just walked in without an appointment get taken back before me. I finally said something to the lady at the counter who admitted that she didn't even look at the clipboard for the last hour and didn't know I had signed in. Wow, thanks. After that I found a new dentist.
My new dentist requested my old dentist office to email them the xrays they had done on my teeth earlier that year and they said "we don't do that" and just printed the pictures out, which looked like sh*t, and made me drive 30 minutes to sign a piece of paper to receive these awful printed images of my teeth that my dentist couldn't even use, they just had to do new ones.
This dentist office SUCKS! Hire better front desk people. I could do a better job than these pathetic people. read more