A very poor interaction. Called a tech out for a cable off on both ends. Mind you, everything was…read moreand has been in perfect working condition. Upon arrival he had it back together rather quickly. Went to manually lift the door, it was hitting in what he claimed was the roller. As I advised, it was hitting in the 7/16's bolts on the spring. He was adamant I was incorrect. This went on for a minute or so, back and forth. So he then states "I" did something else/to it, back and forth again. He then decided to loosen and move the said roller he said was hitting (left side) after repositioning, he attempted to lift the door again. Bang, hitting exactly where I originally advised. Then he begins to loosen the tension and BAM, spring cams/cones broke. He then stated I needed a new spring. Keep in mind, my spring was not, nor never the issue. At this point I am upset, I walk out of the garage. He then states a price, and I immediately replied, go ahead and fix the spring/door, but I politely advised I was not happy with him nor his service and would be reaching out to his supervisor. He then goes to his truck, comes back with the owner, Rodney on the phone. Everything explained here, was explained to the owner on speaker phone. Back and forth briefly, I requested the cheapest route (cams/cones) they both then claimed the "spring" was old and was going to fail at some point, sure, everything fails, breaks, etc. While still chatting with Rodney, he stated it would be "wiser" to replace the entire spring and not the cone/cam. I advised my situation and again, requested whatever the tech had snapped, to fix, etc. some more back and forth briefly, I decided to purchase the spring just to be done and over. With the new spring, it STILL was bumping the bolts on the spring. No clue how or why it was, again, never was nor had the spring been an issue, until the tech did what he did. He made some adjustments, tightening the 7/16's to at least allow operation. It is STILL rubbing, grazing when going down. So technically it was never fixed properly, correctly. He stated it shouldn't be an issue, etc.
The absolute worst experience with any garage door company, and especially Highfield. I plan to pursue a Better Business Bureau complaint as well.