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    Josh Gonzalez - Agent

    5.0 (5 reviews)
    Open 9:00 am - 5:00 pm

    Services - Josh Gonzalez - Agent

    Investment management

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    Charles Schwab

    Charles Schwab

    (10 reviews)

    Had a Schwab retirement account for many many years and only recently had to visit a branch in…read moreperson. Worked with Sean Shaughnessy (VP, financial consultant) from this branch for the last 4 months and he has been so helpful to us setting up accounts, POA, transfers, and all sorts of random finance and tax questions. We mostly self direct but he answered a lot of my questions and is so responsive. We had terrible experience with investment consultants at another bank that we paid a lot of fees to, it was a complete nightmare, so glad we finally pulled the money out and can now self direct.

    Charles Scwab is no longer run by professionals and stockbrokers. It's run my computer geeks like…read morethe ones at Best Buy - a self-service operation staffed by nerds who sit behind desks and play with computers and cell phones. Don't believe me - call ANY of the phone numbers listed and TRY to reach a human being; just try !!! I stopped trying to use their AI phone system long ago and started going into the branch offices instead. THIS branch attempted to transfer a very large retirement account into my Swab account. The first attempt FAILED when they forget to mail the signature pages on the transfer documents. The second attempt FAILED when they forgot to send the notary authorization form. I have a 9 year old nephew that can put 6 pieces of paper into an envelope and mail it, but it took these guys 3 times and several weeks of wasted time to get it right. I tried calling the branch manager and assistant manager several times and got voicemail, but never even the common courtesy of a callback. If you do business with Schwab, you better get used to baby-sitting or doing things yourself !!! They simply don't care if you do business there or not.

    Josh Gonzalez - Agent - insurance - Updated June 2026

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