Live very close to the newer loveland location and have gone twice so far. They have very enthusiastic employees, however they arent great about remembering to ask if you are participating in their rewards program at checkout. Its good, it would be nice if they had more than 2 flavors that are both gluten free AND nut free, (as well as sorbet from a dairy free perspective as well) there are a lot of flavors with nuts for some reason. I dont understand why so many bakeries/ice cream/ sweet shops advertise their GF options with pride, but then they mainly come up with flavors involving chocolate and/or nuts when so many other flavors exist. (Ice cream is naturally a gluten free item btw, so its not hard to achieve)
Also- do you not have vegan flavors?
Personally speaking, theres an overload of chocolate and vanilla based flavors, which could be balanced out by other flavors including various fruits or sweet and savory mash ups, etc
Star off because its expensive for the portioning and given what it is, ive been to other more "luxe" regional small chain ice cream shops around the country so from a comparison perspective - you get the luxe price (and admittedly good quality ice cream) but without that more luxe "vibe" from a flavor combination and store environment perspective. There are a couple cool flavors, but of course those are a specialty price beyond the already higher end standard pricing. Im mainly comparing to shops like Van Leeuwen and Jeni's ice cream which are out of state.
Also find it odd they don't list flavor descriptions conveniently anywhere; you have to ask which makes decision making take longer due to having to inquire about what anything is. I like when its written, which is usually common. There are movie like posters to highlight the flavors (which require you to turn around), but the store people told me some are out of date. They look old as well, so not sure why they were even hung in a store thats less than 3 months old.
Additionally, the words taro and ube seem to be used interchangeably for the same purple mountain flavor both by employees, and written in the flavor title in-store. Taro and ube are different. Yes they are both purple, no they are not the same. Dont love the lack of clarity on the actual ingredient used. Both are widely used asian flavors, so mixing up the two in a predominantly white demographic doesn't sit well with me. If youre going to dip into other cultures, please be knowledgeable about it. Theres also a flavor with a Jewish reference but no seemingly jewish ingredients. Is it kosher? If so thats great but its not advertised.
Would love to see more "interesting" flavor combinations and/or locally sourced ingredients when staying simple/ classic.
Would also love to see more catering to various dietary restrictions.
Why dont you have sugar cones? :(
Cake cones feel kid-like while waffle cones require a huge portion to justify getting.
Offering a GF ice cream cone would also be beneficial.
The specificity of critiques in my review are a result of the pricing tiers and what i would like to see to be a regular customer read more