As I'm reading over the reviews posted by others on this site, I find myself rolling my eyes,…read morewondering what store they're talking about (and whether any of them have even the slightest idea of either the differences between fine quality and junk jewelry, or what's involved in creating the jewelry that they see in showrooms or wear on their bodies), because as a formally trained and certified silversmith (a long time ago, in a former career) I actually happen to know both, having not only designed, hand fabricated and sold fine jewelry before, but actually competed and won an award for it at the national level, 30+ years ago. From that perspective, what I can tell you without hesitation is that the jewelers and sales staff at Vallee's Jewelers not only DO know very well what they're doing' but they know it a whole lot better than many of their competitors do. (In fact, their in-house bench jeweler/goldsmith is a 3rd generation Master Jeweler and certified Master Watchmaker with more than 50 years of hands-on experience in the trade, which is an incredible rarity, nowadays!) Not only that, but the store's sales professionals are also top notch, with decades of experience under their belts, as well. What most people don't understand is that better than 80% of the jewelry they see in stores and online is made in low rent sweatshops, where the focus is on cranking out volume at the lowest possibly price, rather than painstakingly crafting pieces of wearable art that are made to be worn and enjoyed for generations The difference between the two are not only in durability and in price, but also in the amount of a Master Craftsman's time required to make it happen. The same is true of repairs: in order to give an accurate price quote for the repair of anything more complicated than a ring re-sizing (especially if it's on a piece that was made in a foreign sweatshop), it's sometimes necessary to first spend some time double-checking that the piece is solid, rather than made from hollow tubing (as is sometimes the case). Since broken pieces of solid metal can easily be welded or brazed (soldered) back together again, but hollow pieces cannot, what happens to a craftsman's reputation in the eyes of a customer, if he promises to do something for a reasonable price and then discovers that he cannot? As for interpersonal treatment, I have been in their store several times (including right before closing time on the Friday night of a holiday weekend, when everyone was in a rush to put the long week behind them and get home to the ones they love), and even then, I was greeted warmly and treated well by everyone I met. Needless to say, I am and will most likely continue to be a fan of theirs. 5 out of 5 stars!

BEWARE! Unethical return policies. I purchased a $3500 item as a gift and needed to return it…read moreexactly a week later as the person did not like it. I was informed that they only offer store credit. I pointed to the sign on their wall that stated items could be returned within 10 days with receipt, except for custome items, which my item was not. That apparently was NOT their return policy, silly me. The "real" return policy was on another wall, not in plane view that stated store credit. They also pointed out the fine print on my receipt, which is not a legal form of communication as it needs to be done ahead of the sale, not after, according to the Massachusetts guide to retail rights. https://archives.lib.state.ma.us/bitstream/handle/2452/112829/ocn181340217.pdf?sequence=1&isAllowed=y#:~:text=Massachusetts%20law%20requires%20merchants%20to,days%2C%E2%80%9D%20and%20so%20on.

Truly AMAZING customer service! My husband and I purchased a gift for our daughter and our…read moreexperience was outstanding. All of the staff including the owner introduced themselves and truly cared about our experience. We didn't feel pressured to buy and we were so impressed that we not only purchased her gift, I returned back to the store with jewelry that needed repair but I had held off since I was nervous leaving it at a jewelers. After talking with the staff and seeing their commitment to their customers I didn't hesitate. They are a family owned business with a long history which they are very proud of (deservedly so!). I highly recommend!

The staff were very welcoming and helpful despite it feeling like an upscale store/I didn't belong…read morelol I went to have a watch band replaced and jewelry fixed. Items were handled with care and fair pricing was done upfront. Also the place smells amazing- I know it's random but it added to the experience.

I am a repeat customer at Piette's. It's a wonderful family owned jeweler who understands the…read moremeaning of great selections, fair prices, and outstanding service. A very accommodating staff who demonstrates a customer first attitude toward each and every person who enters their establishment. I highly recommend. -Rev. Marc Greenwald

I have shopped here for many years. The staff is incredible and knowledgeable on any aspect of…read morejewelry needed. This is a long time owned family business and the customer service is excellent. Highly recommend!

What a gem of a jewelry store! I finally got to visit Janine and pick up my earrings I bought on…read moreline. Janine's work is truly beautiful, and there is an insane variety of styles, metals, stones, colors, textures... It's evident she's been making jewelry for decades. I really look forward to shopping here more frequently... and may have to go back for at least one of the 5 other pieces I fell in love with.

I bought my first necklace from Janine at least 20 years ago and I still wear it and love it! I…read morelive many miles from Holliston but it is well worth the trip. Janine has repaired jewelry for me and of course, I have bought many pieces while in the store. Sometimes she repairs items while I'm there so it gives me plenty of time to ooh and aah over the gorgeous earrings, necklaces and bracelets. She has a great imagination for jewelry design and there are so many pretty colors and stones/materials used that you are bound to find something you really love. You might go there searching for a special gift and find yourself buying a few items for yourself. I'm due for another visit and it's a nice drive on a sunny day through the quaint towns leading to Holliston.

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!

I went there after purchasing a watch somewhere else and needed the band to be smaller . As soon as…read morewe went inside they had big smiles for us and where very welcoming . They made sure my husbands watch fit perfectly before we left . And of course my eyes wondered around the store and saw some must diamonds and the quality and prices where amazing. This will be our new jewelry store

We cannot recommend Nasr Jeweler enough. If we could give a 10 star review we would!…read more We had a wedding band custom made through them to match an existing engagement ring. When the metals did not match they went above and beyond to find a caster who would match them. The two rings together are now a perfect set. The staff at Nasr are very patient, kind, and professional. If you need a job done right - this is the place!

I HIGHLY recommend Medway Jewelers for all your jewelry needs. Their service is personalized to fit…read moreyour needs and your budget. They will work with you to find that perfect piece. I have used them to order pearls for my daughter year after year, a memorial pendant to hold ashes, as well as jewelry repairs of chains I've had over the years. They stand behind everything they do and it feels great to support a local hometown jewelry store.

Shameful owner! When he makes a mistake, he denies it and blames the customer for having cheap…read morejewelry.

Every experience at A Jewelers Workshop has been memorable because Gary takes great care of the…read moretreasures we've brought to him to repair and/or to purchase. He doesn't just make repairs or make sales -- he makes magic!

Excellent repair work, beautiful collection of jewelry, talented jeweler and very reasonable prices.read more