After experiencing a significant shoulder injury, I recently completed five months of physical…read moretherapy with Ortho Virginia at their Blacksburg, VA location. I can say the injury was not only the source of intense pain for me but also taught me to be patient as well as serving up a healthy dose of humility! The therapists that worked with me provided not only the health and physical support I needed but also counselled/advised me with long term exercises that will assist me for the years to come. I regained 80% of mobility and most of my strength back in my dominant shoulder/arm when the initial assessment was hopeful for a 50% return in mobility. I will forever be grateful for the therapists who helped me recover and am now able to lead a life with very few limitations! My experience with Ortho Virginia was very positive.

The worst healthcare experience for the simplest of procedures that I've ever had. I get Durolane…read moreinjections in a knee. I ve been getting them for 3 years. The injection was ordered. After not hearing from them in a week I called and asked the status of my injection. I was told Humana had not authorized the shot. Boldly I asked them the reference number on the order and called up Humana to see why the shot had not been approved. I talked to a Humana pharmacist and was told they do not require prior authorization for my injection. I called Ortho back and the surgical med nurse told me share would check to see if it was there. Then called me back. Waited all day. Abby never called me back. Before closing called back, Destiny patched me to Abby. Abby said she never called me back b/c she couldn't find out if the injection was actually there. This time she promised me she'd call me back. It's been 11 days since my initial appointment. My knee, guess, still hurts, and I can't even find out if my injection has been ordered. I asked them once why they couldn't keep the injections in stock. Durolane. I was told it was an expensive injection and the shelf life was very short . I looked that up and found out the shelf life is 2 years. Don't tell me they have 6 doctors who see up to 50 patients a day, and they can't find another patient to give a Durolane injection to. Within a 2 year period. You call over there and an A I Bot takes over. I've been put on hold for over 30 minutes 3 times. Bottom line it's going on almost two weeks and they can't tell me anything. I was patched through to the fourth person once, and still didnt get answers. If you talked to for example Lori, and then request Lori again, you get put on hold and then you will wait 30 minutes, if you then opt to leave Lori a message, you get an answering machine saying that your return call would come in 24 to 48 hours. So already you are pushed out another 1 or 2 days. I completely see why they receive an average of 2 stars but I can't go that high. My experience has been one star.

Dr. Zelen fixed my Charcot diseased foot when other podiatrists wanted to amputate. He explains…read morethings in a way that is understood. Excellent bedside manner. Staff is friendly and helpful. I travel 2 hours to see him as do many other patients, some farther. I highly recommend Dr. Zelen.

I had the unfortunate experience of having Charles Zelen as a surgeon a few years ago and almost…read morelost my whole left foot. All I had was planters fasciitis but when I came out of surgery he had cut up my tendons and ligaments and sewed my foot back up like that. I spent two years in horrible pain and he had me so jacked up on high doses of hydrocodone it wasn't funny. After nine months of trying to work and walk another foot surgeon saw me trying to walk had me come see him and told me I had a failed surgery. This Dr had to correct the surgery that Zelen had done all the while telling me that he corrects all of Zellen's screw ups . I had to have extensive surgery to shift my heel back over three inches with a screw in my heel and had to have all of my ligaments and tendons repaired. I do not recommend this Dr to anyone who wants to walk properly. I guess he thought a kiss on the cheek every time was going to keep me from telling this horrid experience but take heed. He is less than desirable as a surgeon. That's my experience.

So this all started 2 years ago when dr stuart gardner replaced my right knee..day after surgery…read morethe knee was literally clunking..was worse than my knee with no meniscus..he said it still needed to heal..6months later my left hip popped out mowing the grass..found out I have hip impingement in both hips..deformity yay...anyway gardner replaced hip ..when I was allowed to step on it my first time putting weight on it(I'm 6ft 2 230 ..big guy..the implant dropped 3 cm into my femur and I fell..went to see dr stuart and he said sorry we are closing down today..no joke...southwest ortho in blacksburg..so I went to bruce byrd at orthovirginia in blacksburg...he replaced a piece in hip.not whole thing...then not long after I was standing up using my right knee as support and the messed up implant in knee tweaked to far and I lost balance barely above the couch..I shifted weight to left leg instinctively and top of my femur shattered..that healed quickly but the cup of the old hip insert finally was damaged enough and my left hip dislocated 3 times in next 2 weeks..long story short we found infection in my joint...probably was reason nothing worked correctly..bruce byrd removed it completely in May of last year...months of antibiotics later I go to see him to schedule hip and he doesn't want to do surgery..wanted another Dr to come down.i asked if he could do it and he said yes..so I said he is gonna put it back in..I did an aspiration and they found no fluid so I asked to schedule hip and he said no now he wanted to do an mri..I said nope..I'm hiv positive and any extra hospital visits could give me a worse infection.my infectious disease dr chaudry said I was good to go infection wise months ago and wondered why my hip was still out..at that point bruce byrd stopped calling me back and I was forced to fire him..made appointment with dr stewert at the carilion and got another aspiration xray and needed an mri..I can't lay in them..15 joint surgeries..so I asked him for 1 pill to get through it and he says ask robin akers my pcp..made sense and I did.she says no it's on him not her..again..1 pill of there choice and I had a driver..nope..I called stewert back and talked to Natasha his nurse and accidentally said 2 cuss words with no intent or context..I apologize immediately and she says no problem sweety...so I end up going to mri after a beer and one of my dogs painpills.barely got through it..2 days later I go to see stewert and when my girl and I get there there's a cop up front..I say my name to lady and he immediately looks at his notebook..weird...we get put in office and stewert and nurse come in..he looks at me all goofy and says your good to go for hip but we won't do it because of cussing phone calls and my old surgeon byrd called and sayed I threatened him over phone..it was a message I left saying if u see me in public go the other way because I don't ever want to see him again..not a threat at all.ive got 1 leg.lol.dang....anyway instead of freaking out like they thought I would I said have a nice day and we left crying..my report says that I said I drank before last visit..sorry it was 2 days earlier and yup I did..says I denied taking narcotics...wtf..I asked him for 1...and threatening and cursing phone calls..they would of had me arrested if any of it was true..so made up..and because I have medicaid I can't sue and get my hip and life back..

This man is an amazing surgeon, very skilled at what he does! He's personable and his staff is…read moreawesome as well. I have NEVER left an appointment feeling unsatisfied or uninformed.

Front desk clerks are rude. I had to call several times to make an appointment. According to the…read morefront desk clerk they put my name on the waiting list but they never called me back. Also they charged me $35 more than my co-pay. When I asked the front desk clerk about the over payment she got annoyed. I still did not get the refund from their office, it has been over 3 months since I went to that office.

Dr. Farmer was the surgeon who did my surgery. Very nice man with a great bedside manner. I have…read morehad problems since my surgery and my knee doesn't bend any more and seems worse after the procedure . Now I have white thread looking like material protruding out of my scar. Surgery was in May. I called office and the nurse told me that it wouldn't have anything to do with my surgery and I would need to go to urgent care. I asked is it dangerous and she stated well I can't tell you that only urgent care can inform you . So I asked again so this wouldn't be a follow up to my surgery because I have had problems since I had it done and she states no. The office has screwed up 3 appointments of mine as well. I showed up for an appointment and first they say or you have no appointment today and I said yes today is pre- op appointment and the front desk tells me well Dr. Farmer is off today so you can see PA. I should of realized then not to go forward with surgery . Even though my knee was killing me and I had a torn meniscus (which wasn't fixed during surgery , PA stated they didn't need to as it wasn't in the way with my knee), my knee cracks, grinds and pops when I try to bend it and I can't get past 50 degrees. The office won't assist you in getting an appointment and urgent care isn't that great either . First time I went to there I was told nothing was wrong with my knee. Even though my knee popped very loud and I dropped to the ground . I'm very disappointed over this whole ordeal. Depressed is a under statement .. don't go to this office . Dr Farmer did a manipulation and knee works wonderful . I informed Dr Farmer of all my concerns and he addressed all of them and everything was fixed !! Thank you Dr Farmer. I should of been more informative with you in the begging and expressed issues that arises.

Dr Davison...The Best! She is very knowledgeable, caring, and listens! She has helped me greatly…read morewith a couple of issues. I had no idea what a difference straightening four hammer toes could make in my life-and it's done in her office. I trust her completely.

I went for plantar fasciitis over the summer and needed copies of my x-rays. I call 9/5 and paid…read morefor a disc and they said they'd call when they were ready. I went in to pick them up and one of the receptionists (far right) claimed she called and left a message. Funny to find out I pulled my verizon call history and had no missed calls from them, although she insisted she did it. Turns out the system lost my x-rays so they were willing to work with me and scanned me again. When I went back into the room they had me marked down as my right foot although I've never had issues with the right and when I went, my left was the only one evaluated. They did the scans and told me to wait back in the waiting area. The entire time I was waiting, the same receptionist was making sly comments about it being my right foot and that it even said that in the chart. I'd understand if my right foot was affected in the past but it's always been my left so that must've been the nurse/Drs mistake which is a common mistake when charting notes. I tried to stay friendly and even told them to have a nice day when they handed over the disc and the receptionist just said "uh huh" as I said it. I honestly don't know how she is staffed at the face of the office. She is very unprofessional and unpleasant. Definitely doesn't have patient care in mind. Will never go back there and will steer people away. It doesn't take much to just be a nice person.

Dr. Kelly is correct. After being patients now for over a year and a half we have nothing but…read morepraise for him and his staff. My husband's initial reaction was due to the fact that he did not really think it would take so long to treat his foot. I had a nail removed from my big toe prior to my husband's and it was great! The one thing I still cannot believe is that I did not feel a thing...no needle, no pain.....so go figure!

**** 1/2 stars, Blacksburg office located near Chistiansburg and Radford. Blacksburg office was…read morelarge and fully functional. I selected this practice since I could be seen for an initial eval the day after getting my MRI results. Also, they took our insurance coverage. 1st eval was by Dr. Siegel's PA, who is specially trained in Ortho. She consulted by phone w/ the doctor who was in surgery that day at the hospital. Since the diagnose was ligament damage, a rupture, surgery would be needed for a repair. I came back next day for a surgical consult w/ Dr, Siegel. I was scheduled with-in 3 days for surgical repairs. He does a lot of sports injuries as well as the other Ortho type of problems/repairs. Doc Siegel has an ebullient (Adjective: Cheerful and full of energy) personality ( a good thing) and a direct manner. He answered my questions with information, also a "good thing". Would I recommend Dr. Siegel to family and friends? Yes. Operation went well at MRHosp, but that's a diff review! :) Lots of exam rooms and pleasant waiting area. The equipment seems adequate and the support staff was friendly. Be on time since they kept to their schedule when I was there. The location is functional and clean. There is parking right out front and a ramp to the door. No self opening door so bring a friend to help if you are on crutches, or wheel chair.

Great folks to work with. They take time to analyze your condition and, unlike some therapists,…read morework without generalizing your symptoms. They treat you, not just your problem! This I found to be refreshing. I've been through a slew of therapists since coming down with long hauler covid, and this group was by far the best. I wish they could do my respiratory therapy, too!

Today I was scheduled for my first appointment to get my shoulder looked at as I have been in pain…read morefor months. I tried self medicating myself through videos online with physical therapy but it wasn't cutting it. I looked online and saw this place was rated very well and decided to give them a try. I arrived today at the Bonsack location and was not able to be seen due me not having a referral from when I saw my doctor back in December. The issue boils down to a lack of communication through appointments because I was never notified to bring that information. The only information they said I could bring if I could get it was my X-Rays from my shoulder area but if not they would reach out to Carilion and get them. I had already taken time off from work to be seen today and I'm told that I have to reschedule until I get a referral from my doctor. I just don't understand for the price that I would've paid to be seen that someone on your end cannot reach out to my physician and confirm the validity of my statements.