Billing - advised 1 price paid upfront than billed double the amount - BEWARE the billing dept…read moremakes errors

This is in reference to the Torresdale Jefferson facility at 10800 Knights Rd. The day of my…read moreinitial consultation, I agreed to an appointment for surgery. The woman at the front desk told me my surgery date and time, and also wrote it down on their business card. A few weeks later, I inquired about an earlier surgery date as I may be out of town. She informed me that none were available and recommended that I keep the appointment so as not to lose the spot. In the event I absolutely could not keep the appointment she recommended that I call back 24 hours in advance. One business day prior to my appointment I called to request a prescription for an anti anxiety medication for the day of the procedure, as I was going to be awake for its duration and my anxiety was already building. I was rudely informed that not only did I cancel my appointment online, but the appointment was moved! I was appalled and informed her that none of that was true and due to the confusion I wouldn't trust having a procedure with them. The manager called ten minutes later attempting to offer service recovery but stuck to the script that I had the wrong appointment date. I have since emailed them a photo of their business card with the hand written appointment date by their staff member and reiterated how reprehensible their service is. Off to Penn it is...

I'm one of those people that hate the injection part, kind of a weenie about the whole thing. Dr…read moreKohler, and now Dr Alex have one of those fancy mini pumps that make the entire injection part pain free. Worth the trip right there...

Dr. Kohler and Dr. Kitaygorodskly are superb dentists. My…read moregums were tested and treated for bacteria and then I was given a bone graft for a back tooth attached to a bridge. It's been two years and the graft has held. Before seeing them, I'd spent enough on dentists to buy a small car -- and a number of those dentists were no good. Now, I would not see anyone but Dr. Kohler and Dr. Kitaygorodskly. The prices were good; the service was great. Pearl J.

The hygienist is always friendly and helpful and does excellent work. The office staff is very…read morehelpful.

I had a comically bad experience here. I just left a dental "cleaning" that took less than 10…read moreminutes. I arrived for my appointment about 15 minutes early and was "finished" by the time my original appointment was supposed to start. It took more time for me to check in and take off my coat than it took for the hygienist to "clean" my teeth. She didn't even bother to polish every tooth -- I guess the back of every third one counts. I was also told not to come back unless I would agree to a deep cleaning. Considering the non-existence of a regular cleaning, I can only guess how shallow the deep must be. Guess the search for a good dentist continues.

I was a patient of Dr. Chi's from May '2023 thru December '24. I paid her $36,000 to provide a…read moresinus augmentation and then to place five implants in my upper jaw as part of an "All on Five" permanent denture. The denture portion was done by Dr. Bryan Katz at Corner Dentistry. Including Dr. Katz's $15,000 fee, the total cost was $51,000. Before I proceed with what I feel is a long but a necessary narrative to explain my poor review, I will say that Dr. Chi seems to be a fairly decent person, as is her staff. The office is bright and pleasant, and the facilities are clean. However, I had a very bad and upsetting experience with her. It began with suspect procedural decisions made at the start, that resulted in unnecessarily extending the duration of my procedure with resulting pain and suffering for myself. Dr. Chi typically offered very confusing and/or contradictory post-op instructions to what was provided in writing. I developed a very strong lack of confidence in the experience level and/or training of most of her very noticeably young staff. Dr. Chi's more than occasional confrontational tone was disturbing, and most upsetting...her near complete tone deafness for my frustration and upset. I also feel she has a pronounced lack of empathy or understanding of the perspective of the patient sitting in the chair. In my case, the implant that was placed in the synthetic bone (every other Oral Surgeon that I consulted with advised that they only use the patient's own bone as it is far less likely to reject the implant) did in fact fail. This was only found out after 14 months and mere weeks before Dr. Katz was to install the permanent denture device. At that appointment, which I assumed would take a few minutes, it ended up being a very painful, confusing and very upsetting two hours. After enduring that with no explanation as to why it was happening, Dr. Chi came into the examining room after reviewing the radiograph of my jaw. I assumed it would be a professional delivery of bad news. It was anything but. Dr. Chi came in and without acknowledging me, proceeded to run around the room, repeating "This never happens to me!!" and "I don't know why this happened!!!??". I was stunned, offended and very angry. To the point where when she stepped out, I asked the assistant if I was actually hearing and experiencing what I was. To add insult to injury, upon checking out, the office manager cavalierly told me that I needed to schedule an appointment to come back in for another round of placing bone and then placing the implant again. I was told with no empathy, no apology, that it would be another year. I never received an apology from anyone. I decided that I did not want to endure another 12 months and asked the team if it could work with the four implants that took. This turned out to be true and after a final check up with Dr. Chi, Dr. Katz installed the device in late December. Without asking, Dr. Katz provided me with an appropriate refund given the smaller device. I reviewed Dr. Chi's $36000 bill and concluded that a fair reimbursement to me would be $10,000, $7000 for the failed implant (the averaged cost of five) and $3000 for the first surgery for the synthetic build-up, which failed. I presented what I felt was this fair settlement to Dr. Chi, who did not agree with me and felt only that it was appropriate to offset any remaining balance I had by reducing it by $1600, cost of the failed implant. This was entirely not acceptable to me. I am not litigious, but $10,000 is not a small amount of money, nor is the $36000 I had paid Dr. Chi. I consulted with a lawyer who feels that should I pursue a lawsuit with Dr. Chi, I could reasonably expect to win the case, securing in the area of $200,000 in pain and suffering. I relayed this to Dr. Chi, and she still declined to do the right thing. At this point in my life, I don't imagine that I care enough about money to pursue a lawsuit. But what I can do is provide this scathing review and strongly advise anyone considering Dr. Chi to go elsewhere.

I had to have a front tooth extracted and an implant placed due to an accident in which I broke my…read morenose, bit through my lower lip, and fractured my tooth. The accident was traumatic enough, but then entrusting my mouth to a complete stranger was almost as distressing. Enter Dr. Chi....I was referred to her by my dentist, Dr. Eric Cantor, with whom I'm relatively new. The confidence inspired from reading of her incredible credentials (she holds DMD, MSEd, and MD degrees), then experiencing her calming bedside manner, cannot be understated. My biggest concern was being numb enough so that I felt no pain (many patients choose IV sedation for this procedure, but I chose to be awake.) From the moment I sat in her chair, Dr. Chi put me at ease with conversation. Despite her advanced degrees and experience, she was a real person, putting me at ease with talk of her children. Throughout the whole procedure, Dr. Chi confirmed that I was comfortable. Fast forward a week -- I have stitches above the implant site that will be removed, and following Dr. Chi's explicit directions, I have neither swelling nor pain. Dr. Chi is superb, so if you find yourself in need of oral surgery, don't hesitate to use her!

If I could give them 10 stars I would. My teeth began causing me excruciating pain that left me…read morecrying, unable to sleep, and in severe pain from my eyes to horrible tightness in my chest. I genuinely felt like I was drying bro. They were the only dentist opened on a Sunday that offered the care i was looking for at an affordable enough price. Initially, the total cost of treatment & work I needed done would've been over 13,000$. I am a poor 21 year old who lives alone and has no insurance. I genuinely thought i was doomed. The staff were able to work with me completely understanding of my position and helped me to be able to afford the necessary work i needed done and helped me get on a payment plan so I wouldn't have to destroy my savings and fuck up my money. They were all incredibly kind and so caring and thoughtful and empathetic for the position I was in and literally saved me bro. I cannot recommend these people enough.

Called to make an appointment for a basic cleaning/check up and was told there is a $25…read more"reservation fee" to hold the appointment and that it MAY be refunded. Not even restaurants do this. By the way, it's a dental appointment, not a reservation. I have amazing dental insurance that don't require even a copay. No thanks.

Best dentists ever! They take really good care of me. They erase all the fears from prior traumatic…read moreexperiences. Give them a try you will be pleasantly surprised.

I came in to get a consult on a chipped tooth and the front staff was great, however the vibe was…read moreweird. I saw an interaction where one of the doctors legitimately ignored their own staff member. I didn't think too much of it, because I don't know the culture there. So I did some asking around since I know some folks that have worked there in the past. Apparently turnover is incredibly high, as at least 5 people have resigned in the past 6 months. There isn't much communication as an entire team, which is obviously a problem with such a small office. Doctors are passive-aggressive to the employees they don't like. They use ableist language and get weirdly upset when people take sick days. Also, there have been microaggressions against Black and Brown staff members. I know 3 people who have worked under these doctors, and it sounds like they do great work, however I'll NEVER support an office that treats their staff so terribly.

So grateful for the wonderful care I received for my implant procedure. The staff and assist were…read moreabsolutely great and caring. A special shout out to Doctor Bianchi! He was absolutely amazing and explained everything while the procedure was happening and I'm so grateful for that. -Crystal Crawford

Excellent patient care. Gentle and very compassionate care provided by the staff and the Doctors.read more

Oral surgery with attention to detail. Answered questions…read moreand concerns with patience and compassion. Dr. Hoang was so awesome, that I wish he would have removed my wisdom teeth, way back when. He was accompanied by Tiffany who is phenomenal. I was able to join my daughter and be informed of what took place, what to expect in regard to: diet, pain, restrictions, medication and recovery. The office is nice as quaint. The team is extremely supportive and kind.

I don't recommend this practice. The phone lines are always down so it's impossible to get ahold of…read moreanyone. The people on the phone were always nice but I usually had to call for days before I could finally get ahold of someone. Also they had alternating information, I couldn't get concrete information on the cost and timing etc. Additionally the doctor is in such a rush that they brush of your concerns. I asked to be provided with aftercare instructions ahead of my surgery and they kept insisting they would tell the other person with me after my procedure. No unacceptable I deserve to have that information ahead of a procedure even if I have another person with me. I prefer to be fully informed on my care ahead of anything. But instead of informing me that, they shut me down. One of the times I got ahold of someone on the phone I was able to have them send me the instructions. I shouldn't have had to repeatedly ask to be provided this information. Overall I just wouldn't recommend if you want to feel heard or like you matter. If you are just looking to quickly pay for a procedure and get it done then this is the place. As money seems the be the only things they really care about. Actually it won't be quick either as they are impossible to get on the phone but atleast you might get it done ‍

I do a ton of research on my medical professionals (a trust thing), dentists not exempt. There…read morewasn't much on Dr. Jay Liu when I was looking dentists up, but I knew I made the right decision immediately when I got the very organized, very professional receptionist on the phone. Leading up to the appointment, I received text reminders as well. For a small business, they are very tech savvy. During my checkup, Dr. Liu sat there and looked at every single one of my teeth with me, top to bottom, front to back, talking about the health status of each of them. His hygienists were booked up that day, and I guess I hadn't made it clear when scheduling that I wanted a cleaning. So instead of making me come in again separately, he did my cleaning himself. He said it wasn't something he usually did, but he wouldn't mind this time. For a doctor to not be beyond rolling up his sleeves and helping out with the grunt work when needed, to me, is representative of a truly good professional who has his patients on his mind. I really respect that. I'll be returning. Would highly recommend this place.

They have the most horrible billing officer. No one is watching out for you. If anything goes…read morewrong, don't expect any room for communication and prepare to pay thousands of dollars. I did a tooth extraction that wasn't part of my insurance coverage. It was them that told me it was covered in the first place. But let's forgive them for their sloppiness in checking the insurance coverage. Now I get a thousand dollar bill from them. If my insurance plan would've covered they would have only gotten around $200. I am willing to pay the amount that my insurance company was paying, which is a perfectly reasonable and standard request. But to them it's an outrageous request, so outrageous that they keep yelling at me and hanging up my call and forcing me to pay the "full amount". Donna, the billing manage wouldn't let me talk to the doctor or anyone. All she does is keeping yelling at me "you have to pay the full amount. There so nothing we can do. " Stay away from this office if you don't want your time wasted on communicating with some rude and irresponsible billing officer.