Good service all around. The front desk helped with paperwork and the nurse explained what was…read moregoing to happen. Doctor looked over everything and asked follow up questions before offering suggestions. Nothing felt rushed. They were attentive and kept things easy to understand without talking down to me.

This is one of the most dangerously incompetent doctors I have ever seen. She had a digit (finger)…read moreon my large rectal tumor during a prostate exam and dismissed as a hemorrhoid! When I later went back to her, still bleeding and asked her to repeat that procedure, she refused. My belief was she knew she had erred, which is human, but then to refuse to confirm her "diagnosis" is, imho, the work of a charlatan. She moves around a lot, and dressed down a subordinate right in front of me. This doctor is very charming but very unfit. Be aware and beware.

I had an upper GI done it was handled professionally. The doctor took three biopsies…read more Instructions were to call back after one month for results. I have been calling for the past ten days. No one answers the phone. All I can do is leave messages. No one has called back despite my numerous messages. -existent follow-up and lacking any concept of customer service.

Had appointment 1-2-22 @ 7:30 AM No one showed up waited in…read moreparking lot 2 hours I questioned it with them upon making the appointment with it being day after New Years and was assured NO PROBLEM. Thank for F--king up my weekend

Dr. Ravago is an outstanding diagnostician, a patient listener, and a skilled, intelligent…read morephysician. He doesn't rush through office visits and takes time to communicate about the patient's concerns and conditions. He keeps up-to-date on medical research and treatments. I'm glad to have been his patient for some 15 years. He's terrific!

My husband has been a patient of Dr Ravago's office for 15-20 years. Recently he was injured in an…read moreaccident and needed to see an orthopedist for his shoulder injury. His medical assistant, April, was not only rude, but completely condescending and dismissive to me. In addition, she did not seem the least bit interested in helping a long term patient of Dr Ravago. She would not budge and let him in before 2 1/2 weeks out. I explained that he was in too much pain to wait that long. She was either unwilling to listen or unable to comprehend that all we needed a referral as he is our primary and we have HMO insurance. She kept focusing on who was at fault for the accident despite multiple attempts to explain... Perhaps she would be better suited as an employee at the DMV rather than a patient "care" facility. We are now looking for a new primary care physician.

Be prepared to wait hours This is not the first time, there…read moreis no respect for your time and they will blame it on other patients

The incompetent doctors never gave my mom the instruction packet she was supposed to have. They…read moresent her prescriptions to a pharmacy that doesn't accept her insurance. When she tried to go pick up the paperwork they closed for no reason without notifying her after they told her to come in. I had to do the work myself to get the prescriptions to the right pharmacy. Then on the day of the procedure they told her to be their at 1230 and when we showed up the sign on the door says back at 1. Totally un professional and a waste of our time. If I could gigive this place zero stars I would. The stupid doctor gave her the wrong room number so wasted a half hour waiting for them. Total waste of ttime. The receptionist is a total witch

Disclaimer, I'm not a patient but I am the daughter of a patient and I will say that this office is…read moreincredibly inefficient. Slow to do everything from important paperwork to getting patients in to see the doctor. Today was a routine check up for my parent and I could have flown from San Jose to Seattle in the amount of time myself and my two kids (one with Autism) sat in the car. The wait time to see Dr. Byrne is outrageous.

Dr. Bryne has always been very patient, kind, and honest when dealing with my elderly parents. He…read moreshowed much compassion with the decision he helped me make to take my mom off dialysis since she was too weak to continue. He takes interest in his patients.

This physician has been our family doctor for many years. I have never met an expert in so many…read moreareas that is equally compassionate and patient. He demonstrates his expertise in a holistic way: diet, exercise, relationships, medications, surgeries, etc. I think he's brilliant and very human. In addition I am profoundly grateful that he communicates with the whole care team for the patient. For example, if you need cardio care, he coordinates the data and consults with the other physicians and gives you as much time as you need to understand your options and your diagnoses. This is critical when you're at a juncture between several experts and doctors. He's a real mensch.

Dr. Cortes is such a good docter. I recommend Dr. Cortes without hesitation. I have been his…read morepatient for a few years now and I really like him. He really listens, I never feel rushed, I never feel judged, and Dr. Cortes is very friendly and really cute! ( And happily married.) He is always concerned with my health and well-being. Dr. Cortes has always been successful with my diagnosis and treatment, but he avoids pilling on the meds... And he really likes my little dog!! I hope Dr. Cortes stays in Santa Cruz for a long, long time. Thank you, A very appreciative patient.