The service at this store is ridiculous, luv the selection of clothing but the employees really…read moreneed a lesson in politeness...

From the owner: Founded in 1937, Windsor is the leading special occasion fashion brand providing glamorous,…read moreon-trend styles for all the occasions in a woman's life. Women come to Windsor to find that perfect look for all of life's important moments from a formal dress for their first dance to a graduation dress, to that perfect wedding guest dress. Visit Windsor near you in Lubbock to find the latest trends in women's clothing, from bustiers to cargo pants, to elevated cocktail dresses and formal dresses for everything from date night to New Year's Eve outfits. Shop Windsor at South Plains Mall.

I made an appt to try on bridal gowns here, yet it was not necessary because they do not pay any…read morespecial attention to you whether you make an appt or not. I was left on my own to pick out the dresses, hold them, find my way to the dressing room and try them on. My fiance was with me, and since there was no one to help me put the dresses on, he did. When the girl finally decided to check on us, she kicks my fiance out of the entire fitting area because he's a guy. She barges in while I'm undressed (did I mention she did not even introduce herself to us?) and barely knows how to help me into the dress. We left directly after that because this is the most unprofessional joke of a bridal salon we've ever seen. Their selection is horrible, too. If you're looking for terrible customer service and a wedding dress that looks like a 15 year old's junior prom dress, by all means check this place out. But don't even consider bringing a male because they are not allowed!

The new owners are amazing. I went in and the store was completely remodeled and beautiful. They…read morehad so many formal options and even had special ordering available. I love it and I am so glad they are here. We needed a store like this in Lubbock. Thanks guys!

TLDR; Do yourself a favor and go here…read more I had a mildly complicated bridesmaids dress from Haley Paige Occassions that I needed altered. It's this beautiful English netted dress but there were layers of netting, lining, and something happened during production and the front was pulling upwards when it was worn properly. I didn't want the dress to be overly edited because I wanted to sell the dress once I was done. I also couldn't get it altered at the store I bought it from because it was 5 hours away, so I found V through google and yelp. I wanted someone who is knowledgeable and experienced with special occasion dresses because it's a different beast than a traditional hem and strap adjustment. Not to mention, I had been loyal to another alteration place in the area and their quality of work had been steadily declining while their prices were increasing. V did such an excellent job. She truly understands the way a dress is supposed to flow and move when one is walking. The hemming is beautiful and clean. She addressed all my problems and the dress fit PERFECTLY. The pricing was absolutely reasonable for the amount and quality of work. She made me feel comfortable, heard, and the dress was finished in a timely manner. When I told her my issues, she showed me options and we worked from there. I am so pleased. Thank you so much.

Brought a David's bridal bridesmaid dress in. Needed alterations (1 inch hem and brought in at the…read morepleats) done in 1 week time. There was a rush charge, which I understand ($75). Total for alterations would be $255. Which is more than I paid for the $199 dress. When my husband picked up the dress a mother and daughter were picking up their dress after their quote and leaving because alterations were more than their dress cost as well. I took it to another location who had less seamstresses, got the alterations I needed and even altered the slit in the leg for me too, for $75. Completed in 2 days. Also I had an appointment made for 1 o'clock and the store was closed, someone showed up at 1:22. No communication. Staffing was friendly, so 2 stars.

This place was an absolute nightmare! We went in to look at some bridal gowns. We didn't have a…read moreappt cause when we call the day prior we were told to just come in no one told us it's best to have an appt. So we go in and quite a few of us has w head two brides but we was browsing and I guess when you go to a lower end bridal store that's what you get just that. Anyhow three ladies that were helping was talking about the brides and acting like they were teenagers there to play dress up lol. Not what they was doing they wanted to try dresses on together and make memories all were actual brides with weddings months apart from each other! Not only did we overhear them talking g trash about us but some other ppl looking at prom dresses heard and told my mom and sister what they overheard. Anyhow they didn't know proper wedding dress terminology which should be natural if you're helping a bride. Then they keep saying cute lol what? Who wants to hear that's cute in - $3k dress. Then they would look at another after a bride would come out and go back into room and roll their eyes at each other! These ladies Rosa, and can't think of the other two but will get names and return to put them. But you'd think David's Briadal would do something. Then they was complaining g about only getting like 20-26hr only a week to work and how that company sucked to work for and blah blah blah. All this around where we were. Then they'd walked a little ways away and huddle up pretty much and whisper and just ugly and rude. But when they thought they sold the almost $4k dress they started being nice and sweet lol Storw was pretty clean they was picking up straight pins out of the floor where the brides and others were walking barefooted. Make it nice and clean and have chairs for bridal parties and make it memorable that's one of the most important times in a ladies life.

My mother, my Maid of Honor, and I visited David's Bridal in early August to shop for my wedding…read moredress and a bridesmaid dress. Our initial appointment was wonderful--the associate who assisted us was fantastic, and she is the only reason I am giving even one star. I wish I remembered her name because she truly provided excellent service. My Maid of Honor ordered her dress that day. Although I did not find my dress, we left feeling positive about the experience. We were told the bridesmaid dress would arrive in late September. That date came and went with no communication from the store--not even a courtesy call with an updated ETA. In early October, my Maid of Honor called to follow up and was told, without apology, that the dress had been delayed by a month. While January is still far enough away that timing wasn't an emergency, it was frustrating that the burden was on us to track down information that should have been proactively communicated. In early November, she finally received a call that the dress had arrived. Because she lives out of town, she planned to pick it up the following week. A few days later, she received another call informing her that if she didn't pick up the dress immediately, it would be returned to the warehouse. When she tried to explain her situation and coordinate a pickup, the staff was rude and dismissive over the phone, which added unnecessary stress. When she was finally able to pick up the dress, we discovered that the dress she received, while somewhat similar, was not the dress she ordered. She had chosen the original style specifically because it allowed her to wear a standard bra; the dress provided was cut significantly lower in the back, making that impossible. When she tried to discuss the issue with the staff, their attitude made it clear they were annoyed by her concerns. One employee even remarked that "bridesmaid dresses aren't made to wear with bras" and tried to pressure her into purchasing one of their "special bras." When she declined and asked about returning the dress, the attitude continued. The staff suggested choosing a new dress, and when she pointed out the previous delay, she was told it was "the warehouse and politics' fault"--again, with no apology. Even more disappointing, the manager never left her stool at the register during these interactions, and instead of addressing the issue professionally, simply suggested buying a different dress altogether. The complete lack of concern, customer service, and basic courtesy throughout this process was extremely disheartening. I understand delays happen, and I understand that shipping issues are sometimes unavoidable. However, common courtesy, proactive communication, and a simple apology go a very long way. I am incredibly frustrated by how little regard was shown for us as customers and how far the service fell short of what should be standard in this industry.

The workers that work the front desk, especially Abby, are AMAZEBALLS. And that's the only…read moreredeeming quality of this location. We had a dress we needed for grad pictures (which were a week away) cleaned and pressed and their dry cleaning service absolutely destroyed the dress beyond saving. They did compensate us for the price of the dress, however as a dry cleaning service you should be able to clean a dress (with tags and labels still on) without destroying it. We just got home after getting our refund and one of the other dresses had the bow off the front ripped out of its stitching and has multiple threads pulled out of the front leaving visible lines as well as stains that were not there before we dropped them off, they fixed the bow for us (thank you) but of course there is nothing you can do about pulled threads. Do not use this dry cleaning service for any clothes you care about :) we love all the workers and they handled this very well, but I couldn't in good conscience tell anyone to use this cleaners with delicate items.

I've been a customer of this cleaners for at least 10 years. The quality of work has decreased…read moreimmensely. First strike. I took a nice blouse with food stains in & they pressed it & put it on a hanger. I took it back & asked why stain was still there. They said they'd send it back through. 2 days later I got same blouse with a little sticker unable to remove stain. I decided to try washing it & stains came out. Monday I took a two piece dress suit in. It was wrinkled from back of my closet. It was ready today. Cost $26.00. The wrinkle across the lap from sitting was still there & the jacket wasn't touched. There will be no return & no strike 3. They've lost a customer

I took them 2 brand new polo Ralph Lauren polos never been washed. I wanted them dry cleaned. i got…read morethem back washed and smelling like old hotel and cigarettes. I had to throw shirts away. do not recommend.

After NUMEROUS attempts at asking them to simply line up seams on my jeans when creasing them, they…read morestill can't seem to do that, causing 3-4 different crease lines in my jeans. I finally went to speak with the manager Jacob Jones at the main plant location (98th St) to see how we could fix this issue. His response: "we do LOTS of jeans here, and I mean a lot. If you're not satisfied with how we do them, maybe we aren't the place for you to do business". Perfect. After several years of bringing all of my families clothes here, my accounts will all be cancelled. I'm sure this isn't how the owner would've wanted this handled. But....thanks for the advice Jacob. I will indeed cancel all of my accounts.

Great customer service. Fair pricing. On time every time. I have used both Milwaukee and 98th St…read morelocations with zero issues.

I have used Comet Cleaners for all my dry cleaning needs. I even take my cousins clothes there…read more Yesterday, we went to pick up our items. Mine was ready spent over $100.00 but the other 2 items were not! They apparently have no record because when I dropped them off the girl did not check them in - these 2 items were correctional officer shirts. They make it seem like I didn't drop them off, they have nothing more they can tell me and I am suppose to be okay with that! I know for a fact I dropped them, i travel alot and cannot bring them the receipt because I throw them out, lesson keep them for future reference, second lesson I was able to see how much my business means to Comet cleaners they showed no concern, sorry not here must of never been brought here because they were not checked in so my issue not theres! So they are saying we never checked it in so you must of not really brought them here!! I will not be doing business here again!! The first time something went wrong, they questioned me you must of not brought here because we didn't check it in. I even told them what day I dropped it off, look at their receipts for my cousin because on that wednesday I brought them with his items so they can get the name of the employee who checked them in - their response we don't do that!!

Blair (at the Kingsgate location) was very warm and personable, and helped me feel at ease for what…read morewas a new and honestly intimidating prospect. She was patient and helpful to look at many suits, materials, patterns, etc. and always let me look around and try on at my own pace. I never felt pressured and encouraged. I appreciate her help and experience! This store was a pleasant find in Lubbock, highly recommend!

My family and I went to h.g. thrash in Kingsgate, looking for a tux or suit for prom. We were…read moregreeted with a monotone "Hello." by the older white gentleman who was balding with a beard. We asked what tux's or suits they had he showed us two options and quickly walked away to another gentleman leaving us with questions unanswered and feeling like a waste of time. We will not be returning for any of our needs.