Maybe they heard complaints on Yelp, because I came in with my husband in workout clothes, both looking disheveled, and we were treated with courtesy. The sales associate greeted us, answered my husband's questions, and showed him where various items were around the store. On top of that, the store is so well kept. Talk about well-organized! There are rows of starched, collared shirts in a variety of hues sitting neatly in cubbies on the wall. There is an island that features a sea of neckties in a rainbow of colors, all carefully arranged so you can see the different patterns and textures. It's oddly satisfying to look at! I was also quite taken with their "1905" collection of clothes. Since this was my first time into this store, I don't know whether they've had this line for long, but oh man. I'm fan. I'll be begging my husband to get some of that stuff because I'm a sucker for the dapper slim-fitting vests and slightly-higher-collared shirts of yesteryear. So we'll be back to have him try a few new looks when we're both less...workout-y. read more

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Experienced the worse service, the lack of empathy and eagerness to service a repeat customer is exactly why they were acquired by mens wearhouse. If anyone is looking for a quality suit store, check out suitsupply in Georgetown... better quality, better fit, better service, and better price. read more

I think the staff's attitute toward customers matters so much, and I have seen VERY mixed behavior. In some cases I've had really good service, on others, really bad. Still, if you count the number of good experience and bad experiences, the good still out weighs the bad. But if I had a choice, I probably would choose to go to a different Jos A Bank than this one. The quality of their merchandise is definitely worthwhile. Yes it is definitely easy to find suits for less, but you really do get what you pay for. Department store prices are pretty similar, and the quality is quite similar too. read more

I needed some new button downs and wanted to go to a familiar place to get them. Same store, different city right?? Sadly, it was not the best experience I could have had. At this point I may buy from them again, but definitely not from here. The people really need customer service classes. Wearing a tie does not make you a professional... try being polite. "The Good" - The quality of the product is very good. They feel comfortable and I am told they look good, my biggest factor... I like the way they look too. "The Meh" - Located in the Bowie Town Center... parking will not be easy. Just be mindful. "The Bad" - The staff. Sadly, you will be hit or miss. I was waiting at the counter with a sales associate speaking with a customer behind the counter... I was waiting patiently... for a few minutes. Then the gentlemen that was helping people from across the store made eye contact and let me know that they would be right with me. OK good, I was reaching that borderline area where I was going to get grumpy. Another few mintues pass and the salesman that was behind the counter finishes his conversation with his customer and proceeds to check his phone and walk to the back room. After I started laughing and asked "Really?!" He finished his text and came back. I gave my name and let him know there were some shirts here for me, he went in the back and texted along the way. When he returned he answered the phone without even speaking with me and laid a pience of paper and pen in front of me. Since I can read minds... I knew I had to sign the paper, which I did, still trying to scrounge up a smile. While he continued his conversation on the phone I waited to see if there was anything else..... I waited a little longer before I asked "Is there anything else?" He pulled the phone reciever awayfrom his face and let me know "You're done"... Wow. I had a total of under ten words spoken to me by some punk that thinks he is management material and had a better conversation with the older gentlemen that has to work with people he has no control or influence over. read more

Jos. A. Bank - Storefront Shot. - Men's Clothing Near Me - Bowie, Maryland

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Just plain awful customer service. This applies to the low level associate to the store manager (Rickey) himself. I ordered 4 suits in February which did not come in. I came back to the store in October because I found out that I had to re-order 3 of the 4 suits. During that time, I did not get a call from the store once. I had to call on a monthly basis only to hear no update on the order. I get that these things happen - companies are not perfect. What bothered me was not that the suit order was massively screwed up, but the behavior of the employees this whole time. The store manager laughed when I came in to untangle the mess that they made the previous 7 months. I was literally speechless that not one single person afforded me a phone call or apology. I will keep shopping at Jos A Bank, but I will not shop at the Bowie Town Center store. Their employees have a serious misperception of what it means to be a retail brand in a customer service industry. Mind-boggling. read more

Quite possibly the rudest workers in the entire men's clothing sector. I'll avoid discussing the less-than-desirable organization of the store which is something I can deal with, but the workers, especially the self proclaimed sales manager, are unbelievably rude and disrespectful to customers. During multiple visits and phone calls I have been treated worse by employees is this store than possibly any retail store in which I've ever shopped, and this is after spending hundreds of dollars in this very store. This is a franchise that should without a doubt have it's license pulled. Avoid this store, shop at the one in Waugh Chapel or literally anywhere else, but not here. We don't need this kind of rude establishment in Bowie. read more

I walked into the Bowie Center Jos A Bank today expecting to exchange a defective pair of cufflinks. I got them eaerlier this year and a face plate became unglued and fell off. One of the associates and the assistant manager called the store manager on his cell phone. After several minutes I was told since I did not have a receipt, the best they could do is sell me a pair for 70% off. Which by the way, was the daily special. I asked the associate if I could speak with the manager since he was on the phone, and was told that the manager would not talk to me, but I could call back in the morning. I've been a customer of Jos A Bank for years and have always had a great experience in stores up and down the east coast. The fact that I walked in wearing; a signature gold suit, a signature gold shirt, a signature gold tie, and a pair of Johndon Murphy shoes wasn't enought to convince them that I was a good customer. Based on the negative comments about this store, I am certain that the lackluster customer service it's due to the poor leadership of the Store Manager. Brooks Brothers here I come! read more

Jos. A. Bank - Men's Clothing Near Me - Bowie, Maryland

I have several Jos A Bank suits. Every time I come in here in my shorts, they act like the snobs that they are, and ignore me. Morons. I have a good income and can afford to shop here. I guess I have to drive the extra 10 miles to Annapolis where I can get the attention I deserve. read more

Terrible! My future father in law went to the store the day before us and got a card from the associate. The next day me my fiancé, future father in law and future mother in law visited the store. When we were arrived we were kind of brushed off. We found out that it was the same man that helped my future in law the day before. The associate decided that he did not want to help us, and he got smart with my fiancé twice. We were going to get 10 suits from there we will take our money to pentagon. read more

This place is great! The staff is very polite and helpful and even takes responsibility for their mistakes when things go wrong. Tasha is always very upbeat and smiling( I think she's a manager). The two gentleman Novil and Ameer always greet me and give me personal assistance every time I come to the store. Besides the exceptional customer service the store is well maintained and the clothes are great quality. I'd Definitley recommend this store to anyone who needs assistance in finding casual, formal, and business wear. Each person makes you feel like you have an expert right along with you helping you shop. read more

I have rarely encountered such obvious outright disdain for customers as I have at this location. And it was bad enough I signed up so I could leave this review. Today as I made my fourth attempt to get registered for tuxedos for my upcoming wedding, I arrived for my appointment and then sat there in the store for 20 minutes as the 4 staff made themselves as scarce as possible before finally all standing behind me at the counter arguing with each other over who would actually have to assist me. There is simply no way I could ever recommend this location to anyone. read more

Experience was generally pleasant. I went in early on a Sunday morning right as they opened so there was no crowd. I was waited on by the manager actually. Very helpful and polite.Staff was helpful and considerate when I returned to pick up my garments after the necessary alterations. This was on a weekday evening so there were a number of customers demanding their attention. I had a short wait, but not unacceptable, for attention. I would go again. read more

Im disappointed in what this store has become. I came here looking for a vest and they didnt have my size (52R). That's cool. I noticed they have some shirts for sale. The sale goes buy 3 Travellers Shirts for $99. The rest are buy 1 get 2 free. I pick out some shirts which are about $75 each. The shirts are 20" neck, 35T sleeves. The sales associate rings them up and tells me that'll be $189.50. Come again? What happened to the 3 shirts for $99 deal? He tells me it doesnt quite apply to the Big and Tall shirts, but the deal takes some money off. Yes; a whole $15 per shirt. Its a shame you cant come in hear while the young folk are working. It seems like the manager needs to be there to hold their hand. Im truly disappointed. read more