I used this company for about a year, and unfortunately, I would not recommend them based on my…read moreexperience. They are good at sales, but the actual lawn care results were very disappointing.
For the second year in a row, my lawn is brown. I even paid more this year for additional services I did not have before, but the lawn actually looks worse. I pay them for disease control and basically everything they offer, yet the lawn still has the same issues.
They keep saying it is due to the soil, but other people have told me it looks like disease. One person on their team even said it looked like disease again, but still offered no real solution. Then the office said it was not disease, but again, they did not come out, do anything meaningful, or offer a real plan to fix it.
Another company I called said they were confident the issue was disease. They also said that if disease control had been done, the company should have offered to treat it or at least come out and inspect it. That made me question whether the disease control was actually working, or whether it was handled properly.
To be honest, my lawn looked better before I started using them. They are expensive, and since using them, my lawn looks worse than ever.
The biggest issue is that when I asked about the problem, they never really came out to inspect it and find the actual cause. It also takes days to get a response on anything, and when they do respond, it is usually just the same repeated explanation with no real solution. No one seems to take ownership, offer help, or try to actually fix the problem.
When I called to cancel, they did not offer to come look at the lawn, fix anything, or make it right. The response was basically, "Ahh man, I'm sorry. I know we did our best, but I truly wish you luck."
All of my neighbors' lawns look great, and they use other companies. I am moving to one of those companies because I cannot keep paying a premium price for a lawn that looks brown, unhealthy, and worse than it did before I hired them.
