Absolute garbage. I never write reviews for anyone, this is actually my first time writing one, but…read morethis guy deserves it. I just wanted them to fix my screen, Victor (the owner) said it would take 20 minutes (which is great because I'm busy). Got there, Victor is not there, just some kid, no big deal to me. He said he needs at least two hours, which is more than 20 minutes but whatever, I'm already here. Come back two hours later, my screen is fixed but later that day I found out the rest of my phone is broken. It keeps hanging up on people, it won't unlock sometimes and I disables itself. I called the place back up to let them know and they said they can fix it. Great, I'm not even upset. People make mistakes. He said it will take another 20 minutes. I bring my phone in, when I get there, Victor is there. He says he will need another 2 hours! He said it would take this long because "he wanted to make sure he would don it right". I don't really have a choice, so I leave and come back. When I get back, my phone is still broken. He didn't do anything because he said he didn't have the parts to fix it. He asked me to come back a third time. Once again, I don't really have a choice. I get there the third time... he is not there to fix it. By now I am actually upset, but what ever. I talk to Victor on the phone and he asked me to come back Monday. I come in that next Monday. My phone has been broken for about three weeks now and it's driving me nuts. I go inside and HE'S NOT THERE AGAIN!!!! Somehow the workers don't have his number. I do NOT have the time to keep coming back. I'm a full time student, full time worker and I have kids. I tell them I'm not going anywhere until he gets there. Finally after a half hour of waiting, they get a hold of his wife and HE WAS SLEEPING at home. What a piece of work. He says he will be here in 15 minutes and fix it. 40 minutes later he comes in the door, and fixed it in 20 minutes. Why did he say he needed 2 hours last time? This whole situation is from something that literally took 20 minutes to do. But hey, I got a free screen protector. Victor is actually a nice guy. He just has no idea how to run a business. I wouldn't go back, I wouldn't recommend to anyone. I really hope he figures his stuff out.

From the owner: We are here to helpread more

Had to get a stubborn lock cylinder removed from a broken storm door assembly. Called Dekoff's and…read morehad a locksmith come same day to remove the lock. Quoted a reasonable price and was completed in 15 min.

I have called Dekoff twice and both times the guy that comes was super helpful. We had a really…read morecomplex issue with our electronic car locks and he spent a lot of time and tried everything until it was resolved. Most recently my brother in law locked his keys in the car and it was just about closing time and he went out of his wait to stop on his way home to help.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!