I attempted to contact Jordan Lanes for two weeks to make a reservation as a way to reward my team for their hard work. I left multiple voicemails and sent several emails--but not once did I receive a response. Every time I called, no one answered, and no one ever returned my calls. My team was excited to visit this bowling alley, but the complete lack of communication made it impossible to plan. After weeks of trying, I finally got someone on the phone, only to be told that they don't take reservations--and then they hung up on me. The poor customer service and unprofessionalism were incredibly frustrating. If a business doesn't take reservations, a simple response letting me know would have been appreciated. Instead, I was ignored for weeks and then rudely dismissed. I won't be attempting to bring my business here again. read more

Have been here several times, however this is the first time we've encountered racism by a bartender. Literally arrived here after dinner on a double date. Went to the front area, got our pool table and she got everyone's id's and we all got wristbands for bar. Hubby and I proceed to bar, me women's bathroom first. He orders, bartender took his order, then this other bartender comes saying we can't be served bc we are intoxicated. And she knows this how??? We literally just entered your establishment. Unbelievable and unacceptable. Will never be here again! Sad bc we actually liked this place. read more

Jordan Lanes - Pool Halls Near Me - Whitehall, Pennsylvania

Got charged twice for order of food that was left on our table because lane that wasn't ours not to mention when we asked to speak to manager no one bothered getting them to dispute the matter of being charged for orders that weren't ours. Poor service. Most workers were rude not all , dirty lanes & Bathrooms smell like New York subways and all around experience terrible first time I bring my wife and kids and last time . read more

Nice place. Nice people. BUT ZERO COVID PROTOCOL. We had our own lane with distance between other lanes...until we didn't. With the uptick in cases, regardless of mandates, most businesses are providing (at their own direction) thoughtful and customer-focused safe environments. Jordon Lanes Does Not! It's sad really, because it's a fun place to take the family...under normal circumstances. read more

I don't EVER do this BUT I'll make exception. This is RONNIE and when I attempted to order a beverage she asked what I was doing for food. I replied, "nothing." When she reinforced the matter, I ordered fries and curiously asked her where does it say that? She removes her mask, rolling her neck to tell me "you need to order food with every beverage it's been that way since August." I looked at her in disbelief and said, "you don't need to talk to customers that way I don't come here, I don't drink how was I supposed to know that?" Then she said she doesn't have to serve me then and walked off. Mind you her boss COACH TERRY the OWNER of Jordan Lanes heard the whole conversation and when I asked for the manager he said (without even looking at me) "I am." I said, "So you just let your employees talk to customers which ever they want? Is there another server?" He claimed, "No." proceeding to ignore me. I walked to their counter and observed as she served certain people without food, acting like I wasn't there. I asked for her name and she wouldn't give it to me, I said I would report them and she threatened me saying "we could deal with this right now." So I said we CAN. COACH TERRY wasn't around but she called and had the cops show up with Terry to ban me and my family lying to the cops claiming he heard me threaten her. The fact of the matter is they banned us because RONNIE and TERRY were rude, biased, and were called out on it. Come to find out, this isn't the first time RONNIE gets someone banned for crying wolf on being threatened‼ Terry said I'm no longer aloud there, well I would NEVER spend another penny in a place where just because you own it, you think you can treat people whichever way you like. read more

Jordan Lanes - Ronnie the rude server. - Pool Halls Near Me - Whitehall, Pennsylvania

If i could give this place a 0/5 stars i would. first of all the place was under reconstruction and they wouldn't let me put my name down for a lane to open up. the bartender not only was smoking taking orders but also cursed at my friend on his birthday. when i finally saw lanes open i went to grab one and the lady rolled her eyes at me stating yeah she had one open. i ignored it because my friend just wanted to bowl. when we finally start to bowl, someone accidentally added another name on the bowling screen. the same lady came over and said that the system is saying we owe them for another person. i said we only have 9 people and we are not paying for 10 and if she could just delete the name that would be awesome. she continued to stare saying we owed money and that deleting the name wouldn't fix anything. it was a simple mistake. delete the name and grow up. but we didn't care for her attitude or presence so we paid her. leaving we said have a goodnight and she didn't respond to us. this experience not only was the worst of my existence but ruined my friends birthday. i am furious. do not bother coming here there are plenty of others places that have decent employees and not a hostile environment. thank you. read more

This place is an absolute mess. The bathrooms are disgusting food is terrible and served on styrofoam plates. Dirty and greasy as can be. Obviously nothing has been updated or cleaned since 1990 read more

I'm from NYC , I came to this place twice because my cousin lives in PA & he took us there to play pools . First experience with this place we gave them a card for the tab & at the end we paid cash instead , the bartender still charged our card even though we paid cash . Now my second time going there we decide to pay cash as we go , when I entered they asked for ID so I gave her my passport she said we don't accept passports , what place does not accept PASSPORTS as a valid ID . So you're telling me if I come from Germany you'd let me in with my Germany ID but not my passport ; RIDICULOUS !!! read more

They don't accept a passport ID if you wanna get drinks. The owner thinks his liquor license is more special than every other bar that does accept it. . Fuck you bro. The chick checking IDs at the bar was nice but even she was like it's some BS. read more

Ummm, I wanna like Jordan Lanes but I don't think i'll come back to bowl. It's Sunday night around 10pm and the bowling alley is bright as f#@k. Her and I were disappointed after we entered but the crowd and staff was nice. Because of the time I figured they would have glow bowling or at least dim the lights. Sorry folks, no jukebox in the bowling alley another upset. I had a great time because of my friend but they should cater to the adults during the late night hours. Ayyyye, the bar is where you should go. The bartender was courtesy, knowledgeable an overly attentive. FYI This guy only works Sunday nights. I've never had such great service at a bowling alley bar. You're allowed to smoke in the bar, it has a jukebox, and pool tables. If the bar wasn't here, this would be a total fail. The pricing is reasonable and similar to their competitors. If they made a few changes, this place wouldn't be so bad. The third star is because of the bartender, overall this is a 2 star bowling alley. read more

Fun night bowling with my kids ... clean and not crowded. The employees are very nice. read more

Jordan Lanes - a bowling alley with bowling balls and bowling lanes - Pool Halls Near Me - Whitehall, Pennsylvania

Jordan lanes is definitely the best bowling alley in the Lehigh Valley! Worth checking out... Great food, drinks, pool tables and very nice lane conditions!! read more

Pretty straight forward, you've been to a bowling alley before. We came because my date had a friend who went here and had one beer and a Jell-O shot but ended up blacking out. He claims "it has been confirmed that the Jell-O shots have roofies in them". So we decided why not try to score some free drugs?? Well our Jell-O wasn't roofied, we were very disappointed, not to mention we suck at bowling. read more

Just had my first bad experience with this establishment, bad enough to Yelp about it. Understanding the bartender had to do her job... I come to the place all the time been coming for the food and bar for a couple years now. Same bartenders pretty through the years jersey Dan and 3 or 4 blonde or dirty blonde haired bartenders all really nice, all but one always has a short attitude with me takes super long to serve me one drink just doesn't like me for what reason idk.... But I go in tonight with a expired id...didn't even know it had expired again i come here a lot there's a fine line here and I felt I got the short end of the stick here... After years of patronage I think this a be my last time here. read more

Love this bar, the environment is amazing, but one of the bartenders are so rude!! I believe her name is ronnie. I was waiting almost half an hour for food and when i went to the bar to ask about it, she was rude and aggressive. I don't appreciate it at all. I usually have a great time, but i will not order anything if i see her at the bar. I don't deserev the horrible customer service that she provides! read more

Never been to a place that declines passports. Waited in line and even began to pay before we got declined. Supposedly the owner doesn't think passports are enough. What a loser. The 10 of us just took ourselves to Rose Bowl where we had no problems. ‍ read more

This place just makes me happy. No frills. Down to earth people, no one is fake. They just leave you to relax and have a good time. They don't accept passports which is SO weird to me, but whatever. It's the only downside. Alcohol makes my game crap anyway! Lol for pool or bowling or Karaoke.. this place has it all and you don't have to dress up to have a blast. read more

This bowling alley was NOT the place to go with your family. Their music was all over the place. They only played sad music that my grandpa would listen to. Also their children bowling ramps were not calibrated correctly and sent the balls directly into the gutter every time making my child very upset. The finger holes of some of their balls were too small and made bowling extremely difficult. There was also a staff member who sat directly behind our group for the entirety of our games and it made me very uncomfortable. I would highly advise against visiting this bowling alley if you are looking to have a fun time. In totality, Jordan Lanes failed the vibe check...HARD. read more

My wife, son and I went on a Sunday morning. The lanes are nice, however they cram everyone who comes in next to each other in one end of the bowling alley instead of spreading things out. We ended up right next to a giant league starting up. Add that with the blaring loud music and it was just not a pleasant experience. We won't be back. read more

I went with my family on a Tuesday night. It was $1 per game night so it almost all the lanes were used. The lanes were pretty nicely kept. The bowling alley balls seemed a bit too oily, but you can wipe them off with a rag. Since it was pretty busy, the front desk guys were preoccupied. I had paid for the games and shoes. They gave me a lane assignment, and then went back to talking with each other. I asked where to go to get the shoes, they said here. That was weird. They finally gave me my shoes and went back to talking to each other. My kids are young and need the gutter bumpers, but I couldn't figure out how to put them on. I had to go back to the 2 guys at the desk, and they programmed it in. Other than the front desk guys, the overall experience was good. My kids had a great time, it was busy, but not like everyone was all over you. The other bowlers were courteous and nothing was out of the ordinary. Definitely good for the price. read more

Do not come here unless you're expecting low standards; save yourself the time & energy. This place has potential if it wasn't for the the below the bar customer service and horrible management. On a Friday night, food is under stocked and workers are unprofessional and careless. read more

This review is about the bar and staff of Jordan Lanes, not the bowling alley or the associates who work there. I have been a patron of Jordan Lanes for approximately 20 years, having grown up in the Lehigh Valley, and have been a part of the Youth Bowling organization since I was 12 years old. I am currently in a bowling league at Jordan on Wednesday nights during the 2019 season. After league on Wednesday night, October 2, 2019, I visited the bar. I have never been treated by patrons and staff of ANY establishment with such blatant disrespect in all of my life. The other patrons attempted to start physical altercations with me, including blowing smoke in my face, and the STAFF DID NOTHING. Rather, Katie and Arielle, the bartenders that night, encouraged and supported the people who literally made feel like my life and physical well-being were in danger at the expense of "regulars." I did not realize being the regular at a bar entitled patrons to speak to and treat non-regulars in any manner that pleases them. This is totally unacceptable, and the owners of the establishment need to FIRE these associates and prevent anything like this from happening again. I will be filing a formal complaint with the better business bureau as well as the owners of Jordan Lanes, and also filing legal action due to negligence. Please be aware of these events and boycott this establishment. read more

Good specials. Good for younger kids, they can put up rails for any one person in your group. The other alley in the area makes you choose rails up or down for everyone in the lane. So here I can bowl a real game with my young son without having the rails up for me too. read more

my friends and I ages 28,46,55 and 58 went bowling at this establishment. In order to take beer to the lane we were required to get a wrist band proving we were old enough to drink. this is all fine. What was not fine was that one of us was canadian and for some reason the bowling alley would not accept his provincial drivers license as a proof of age. absolutely ridiculous. i guess this establishment is not friendly to foreigners. read more

The food here was much better than expected and reasonably priced. There was a decent beer selection and it looked like there were rotating specials throughout the week. Automatic bumpers for the kids were amazing, they go up and down per bowler so you can decide who needs them while still bowling regularly yourself. The lanes themselves seemed to be in good condition. The building is a little outdated, but the experience was fantastic and it was pretty clean for a bowling alley in this area. read more