I called this office to schedule an appointment for ongoing health issues and was immediately met…read morewith unprofessional behavior by Cindy. After being placed on hold , I began explaining that I needed to make an appointment and briefly mentioned the reason for my call. The receptionist cut me off mid sentence in a rude and dismissive tone just to ask if I was a new patient. I was then asked placed on hold again. When Cindy answered I asked to speak with somebody else. The second employee showed no concern, did not acknowledge the issue,and seemed completely uninterested in addressing my complaint. Calling a doctor's office about health concerns should not feel this frustrating or disrespectful. The lack of professionalism and basic courtesy from the front office staff was unacceptable and has left me with no confidence in this practice.

I do love Dr. Bradshaw herself but the office itself has frustrated me beyond belief today…read more I've attempted to return a call to Dr. Bradshaw's office 4x in the last hour and have been put on hold which ends up in a dropped call. Their hold system automatically hangs up on you after 5 minutes. The last time I called, I tried to get a word in, hoping to just schedule a call back instead of being placed back on the 5 minute hold that never gets answered who knows how many more times. She didn't listen to me (she heard me though) and just said, I'll be right with you and cut me off to place me on this hold that never gets answered yet again. Extremely frustrating. I don't know if I'm being placed back at the end of this hold line every time the call is dropped. I tried to be patient, called back after being hung up on 3x before asking to please be given a second to speak which was not honored. Please fix this hold system or set up a call back list if you're too busy to take patients calls. Thank you.

They couldn't care less about patients...NINE weeks later since my first appointment, they can't…read moreschedule my kidney stone to be removed. $30 for a five minute phone call telling me I have a stone which I knew 9 weeks ago....Hate Optum and looking for a new doctor now to start over...

We have gotten less than desirable care at Optum yucaipa. My husband has been wo his pain med for…read morealmost a week. Dr Quach sent in prescription but Walgreens said they needed clarification from Dr. For 3 days I have called Dr quachs office,left messages. I went there in person and was assured it would.be done that day. But it was not. Still waiting. I dont know what to do at this point. We r both elderly. Anyone have any ideas?​

The doctors and staff are great but OPTUM SUCKS…read more All the great doctors from Beaver have fled, along with other staff and patients. I will be losing my doctor who I have been with over 3 decades, and he is one in a million and no one could come close to taking his place. Beaver made you feel like FAMILY. OPTUM is a corporation and cares nothing about staff or patients. They care about $$$$$$$$. I have filed 3 grievances against OPTUM and have spoken on many occasions to the company who owns Optum, United Health Care about making changes. Let United Health Care know what OPTUM is doing with all of their changes and rules that have caused the mass exodus.

Visited the urgent care and it was really nice. A bit of a wait but they have x-rays and the Nurse…read morePractitioner that examined me was very thorough and took her time. Well worth the wait!

This Doctor was the absolute WORST!…read more I brought my 86 year old Mother in, to get some new meds and a physical exam, and each time we went into his office, we had to wait no less than 45 minutes to an hour!! Anytime I would ask him questions about changing medication out for a more natural approach to supplement her heart issues, he looked at me like I didn't know what was speaking about?! I am a homeopathic licensed physician. If it were up to me, I would have taken her off of all of these horrible meds - but, he literally threatened to call APS on me if I did!! Completely stressing my Mother out - I mean, who threatens someone like this?? Meanwhile, the side effects that she was suffering were horrible. I ended up going to a different doctor, because this one was just like a dictator. Doctors like him think they're gods and they're not! He was just horrible and I'm glad we went somewhere else!! DONT GO THERE!!

So happy with Dr. Khalil. He tends to my every need. He listens to me, he remembers me. He is a…read moregreat physician. It never takes too long at the appointment. His staff is great always helpful. When I found Dr Khalil he guided me through chemo therapy because the oncologist did not help me. He is very caring and gets to the point.

I called in my prescription days ahead of time as directed by my doctor because of the amount of…read moredoctors leaving he had to take them on. I'm still waiting for my prescription which will be nine days late. This is no way to take care of. People often is very bad and I will talk to my insurance company about a possible move on

Hard to get an appointment, very little time with doctors. Usually okay medical care, but recently…read morenot so good. My doctor left the office and I was never notified. Hoping to find a better medical group.

They offered an appointment for an annual physical 8 months in the future. No previous time…read moreavailable. This is not a staff problem. It is a management problem. Go someplace else.

Optum has horrible patient care. After taking over Beaver the urgent cares close at 8 and there's…read moreonly 1 in the area when there used to be 3. When no appts are available for Days or weeks the only option is the ER and who wants to go sit in an ER for hours due to a possible strep throat. The "affiliates" can't get your medical history and optum staff can't access the doctors notes. Calling the nurses on call is useless as they can never help due to how Optum runs their business.

FYI Redlands Advantage laboratory hours are 8 am to 4:30 pm. This information is not posted on the…read moreOptum website, but is printed on the doors. I've been a patient at Redlands Advantage for over 10 years. My primary care doctor stayed through the transition to Optum and reports that "panel size" (the number of patients assigned to each doctor) dramatically increased after Optum took over. (Doctors in other specialities report the problem is not as bad outside primary care). Optum is owned by UnitedHealth Group (UHG), a major healthcare company with over $370 billion in revenues per year. In its latest report to shareholders, UHG touted "double-digit growth" at Optum and 14% growth in earnings across the entire company. Regrettably, the growth seems to be coming at the cost of patients and providers. Source: https://www.unitedhealthgroup.com/investors/financial-reports.html

Very hard to contact a representative. My husband need a rehab facility and no one seems will take…read moreOPTUM just some lousy facility out of Redlands with numerous violations spend hours with this issue and it is pretty disgusting the service I have endured ! Yet again I will try ! I will be posting on my page of this dificultf situation !

Dr Hana is the best doctor in Hemet. I have lived in Hemet for 19 years and have had some really…read morebad experiences from most of the Doctors here. I retired and have Medicare which, concerned me. I wish I would have known about her sooner She really cares and listens. I would recommend her 100%. Her office staff are just as amazing. I don't normally do yelp reviews but she deserves to be recognized along with her staff.

My wife and I feel very fortunate to have found Dr. Hana…read more She has been everything we hoped. Personable and professional. When she is in the room with you...she is in the room with you. Focused and involved with you and your concerns. Great listener and engaged in the moment. My wife developed some issues with losing feeling in her hands. Dr. Hana stayed on the issue til the issue was corrected with very needed minor surgery. Now my wife has total use of her hands. Problem solver. We could not be happier.

I have never met a doctor like Dr. Samaan, he takes all the time needed to understand his patient's…read moreailment, he pinpoints the problem leaving the patient in an awe of how did he know that, I have seen Dr. Samaan for many years, and everytime I visited him I learned so much, he is truly incredible, he deserves the best recognition for a care provider ever, he is the kind of physician that a day after his visit you just want to go back and give him a big hug and say thank you. he also has a great staff working with him especially his Medical Assistant Kimberly Gilleland is just awesome, I can always count on her help when Doctor is busy with other patients, and not to forget Medical Assistant Roni Hasenpflug very warm and welcoming. To sum all this up, I love Dr. Samaan and I am one of the lucky people under his care.

We have waited 2 hours 17 minutes so far. Still haven't seen the doctor. He even took someone who…read morecame in an about an hour after us. The office is now closed. We still wait. Very unprofessional! Absolutely an unreasonable amount of time to have to wait. We will be changing doctors. This is RIDICULOUS