West Side Oil converted our entire heating system from oil to propane, including a new Viessmann…read morecondensing boiler and a completely redesigned hydronic distribution system. The result is outstanding, professional, clean, and built to last. For anyone who just wants the bottom line: this was a full fuel conversion completed in two days. That included removing and decommissioning the old oil boiler and 275-gallon fuel tank, and leaving behind a mechanical room that looks like something out of a trade publication. Despite the scope of the project, we were without heat for only a couple of hours. West Side committed serious manpower to make that happen, and every person on the crew was competent, polite, and genuinely friendly. If need heating work done right, look no further. For those who want the details: the old system was a floor-standing Smith oil boiler with an aged two-zone setup that had seen better days. West Side removed it, decommissioned and hauled the fuel oil tank, and built an entirely new system in its place. The new installation centers on a Viessmann Vitodens 100-W (B1HE-120) wall-hung condensing unit running on propane at 95 AFUE, plumbed into a primary/secondary system via a brass hydraulic separator that properly decouples boiler flow from distribution flow. The copper work is exceptional, with consistent sizing, well-supported runs, correct pitch for air elimination, and auto vents at the high points. Each of the three zones has its own Taco wet-rotor circulator mounted on a black steel manifold, controlled by a Taco zone controller, with individually valved supply and return lines throughout. The expansion tank is correctly sized and positioned. We also had them rough in a future fourth zone for eventual basement heat, and they executed that plan without skipping a beat. West Side Oil clearly knows hydronic systems at a high level. This wasn't just a boiler swap. It was a complete fuel conversion from the tank up, executed with impressive speed and craftsmanship.

West Side oil installed a gas burner in my little fireplace. The price for the whole thing was…read morewell within my budget. But that's not the best part. After it was installed, and a gas tank position in a discreet place on my property, the technicians came back twice to make sure I was comfortable using it. John was especially helpful, gave me more information and showed me how to use some features. I got an invoice this morning- $0.00. Surprised and grateful. Thanks WSO- Jackie

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

I have been using State Line for a few years for oil delivery. Lowest price around, and always on…read moretime. I failed to keep an eye on our oil level recently, until the boiler wouldn't kick on, and placed a panicked call for service. The oil level was down to about 1/4 tank, but the boiler wouldn't fire up. Of course this was on a Sunday morning when everyone was getting ready for church. I placed a call for emergency service, and the technician came out within an hour, and after spending about 2 hours cleaning the line and trouble shooting, he determined that there was sludge in the line. He also replaced a couple of parts that were old and out of date. I ordered fuel on-line, which was delivery first thing Monday morning, and we were back in business!

Woke up with no heat. One call and a service technician was at my home within an hour. Great and…read morefriendly service. Oh, one more tidbit, the on-phone support staff are always professional and caring. Paul W.

A week ago our water started to turn off and then come back. Called Shaffer Beacon and it turned…read moreout my 40 year old well pump was shutting down on overload. They scheduled to replace the pump the following week and Randy and his crew did an amazing job. Pulling a 40 year old pump that's 185 feet down isn't an easy job. They replaced the pump, the piping, the wiring and the pump cap, so everything is brand new. They also suggested, and I agreed, to replace the 40 year old pressure tank rather do it later on a separate service call. Unfortunately for Shaffer, Randy is retiring next month, which will be a great loss, but I'm sure his assistants will fill his shoes. Next will be the 40 year old boiler and 40 year old oil tank

Was a satisfied client of Beacon Mechanical for many years. The new ownership deal is questionable…read moreto me. They called to do an annual service on the A/C. They stated that there would be a $60 fee to drive maybe 15 miles and then a $180 hourly charge. I went elsewhere for under $100.

They Installed a new gas furnace we converted from oil to gas seven years ago we pick Baystate…read morecomfort heating because James was great and nice They weren't the highest they weren't the lowest he was neat and clean an installation I would give them four stars on installation but seven years later I called on December 20 for a service call because my pressure relief valve and expansion tank had a leak1/2 gal of water a day I back three times Trying to get A normal service appointment They had no curb decency no Courtesy return calls I know we can't service or when they could get to us so I had to go somewhere else on Jan 12 So an installation and give them four stars but on service well best of luck

Had a scare last night with the carbon monoxide detectors going off. We had Columbia Gas come out…read moreand they said it was probably the boiler or some sort of venting issue. We left for the night and called Baystate Comfort this morning (between 7am- 8am). James was at our home between 8:30-9am!! He was able to repair the issue, but warned us that our furnace is on borrowed time. He was very knowledgeable while explaining the process of a replacement and how it would benefit our home. He also was patient answering all of our questions about other options (routine maintenance, duct tape, prayers, etc :). In the end, he will be sending us a quote for a new furnace and hot water heater in one system, and we are working on setting up a game to pay for it. Thank you, James, for making us feel as ease with the no more carbon monoxide and moving forward with a new system!

From start to finish, this company delivered outstanding service. Their team was professional,…read moreknowledgeable, and extremely respectful of our home. They walked us through every step of the installation, answered all of our questions clearly, and explained how to use and maintain our new heating system so we can get the most out of it for years to come. The installation itself was done with great attention to detail -- they arrived on time, worked efficiently, protected our floors, and cleaned up so well it looked like they were never here. The difference in our home's comfort is incredible, and you can tell the work was done right. It's rare these days to find a company that combines fair pricing, quality craftsmanship, and exceptional customer care, but they truly delivered on all three. We highly recommend them to anyone looking for reliable heating services. We are beyond satisfied!

Great job putting in my new central air last summer. Price quoted was exactly what I was charged…read more Glad to highly recommend .

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

I interacted with Erica. An unpleasant experience. She was condescending, obnoxious about…read moresuggestions and pushy about her opinions. Very dismissive. Looking at other reviews, it may be part of the culture there.

Worked with Scott and his crew. They were all wonderful. We replaced our kitchen cabinets and just…read morelove it. The suggestions that Scott made were so helpful. Everything was on time and no surprises with our budget. The cabinets are high quality. Scott's crew worked so well together especially Juan and Jose. Highly recommend them.