We gave them a deposit and were told that they would start work on our building on April 21st and…read morenow it's May 6 and we have yet to receive a response from them!! We have emailed and called them multiple times with no response so now we have no choice but to file a complaint through the state of MA. They even have a fake address listed on their website!

Brian and his team were absolutely phenomenal. From request of quote to the completion of the job,…read moretotal time was about 3 weeks. Brian came prepared for the quote including with his license information and was patient answering all my questions. His contract service was electronic and made it incredibly easy. Everyday, Brian took the time to review the work performed with me and to walk me through new concerns as they appeared as well as options and whether things were critical or could be addressed later. He is the owner of the company and takes the time to work with you. He has a guarantee of 25 years on all of his work and it's a family business that his sons also are involved with. I will be calling Brian in the new year to talk through additional work and will be recommending him to anyone looking for this type of service!

Called D&D masonry to look at our chimney as it was obvious that it needed replacing. They called…read moreback quickly and set up a day to give us a quote. They then set a date for the work to be done and came when they said they would. Very pleased with the job they did no mess, no damage to our lawn, and the chimney looks great. Very friendly and professional staff would recommend them to anyone. One of the guys even took the time to clean out our gutters when he noticed they were full of water. If you need masonry or chimney work I would definitely give them a call.

From the owner: Brick, block, stone and concrete masonry services including chimneys, patios, retaining walls,…read morefoundation repair and much more!

We have depended on Ace Chimney Sweeps to clean our chimney since 2001. They are professional,…read moreknowledgeable, on time and always patient when answering any question we have asked. In addition, their service is priced fairly, especially for the quality of work. You can count on them, and have peace of mind that the job is well done every single time. We highly recommend Ace!

I would steer clear of Ace Chimney. After I but my trust in them to service my home one of their…read moretechnicians decided to steal something from my home. Sad to see from a family business that has been in the area for so long. Look elsewhere for your chimney services

great service i just call the store for info about wood stove cleaning and i got the # to JMF…read moreChimney Service 413/330-2186 im so happy i call James my service schedule was between 9-10 am. 8:50 his service van pulled in my driveway this is how much they care and respect customer cleaning take about hour they know what they doing now only thing is left is waiting for winter knowing that you have clean chimney done by JMF CHIMNEY SERVICE 413/330-2186. Thank you so much for your service and will see you next time in BELCHERTOWN for next service

We purchased a new pellet stove and had it installed this week. Working with the team at McKenney…read moreHearth & Home was a wonderful experience from start to finish. Their team is very friendly and highly knowledgeable, they treated us with care from the first interaction. We received product guidance, trustworthy recommendations, prompt service, fair pricing, and reliable responsiveness each step of the way. The cherry on top is our warm, beautifully installed stove. We're so warm & cozy tonight. Thank you so much for your care and professionalism! It's refreshing.

Best masons in the area and they were more reasonable than some of the other quotes we received…read more Highly recommended! Eric and his crew were awesome.

After calling Masonary after Masonary, leaving message upon message. Eric was the only one that…read morepicked up the phone. (No disrespect to any other Masonary, I learned this is a busy season) Eric listened to my frantic rant about my chimney & asked to see some pics of the damage. After I sent them he said he would come by for a closer look ASAP & he did. He told me he would try to fit me in, & he kept his word: Within a couple of days, Eric was repairing my chimney with his crew member Sammy. They fixed issue, after issue after issue. My chimney had a lot of them. They went above & beyond & they paid attention to every detail. I am not family. I just met Eric & Sammy today. The last review must have been talking about another Eric. I found him to be transparent, extremely knowledgable & humble. I am very picky about who I hire & I am very pleased & impressed with the work they did. I have added some before & after pictures. Lastly, I sent out a lot of pictures of my chimney, but Eric had one of the lowest bids, it was very fair. Neither one of them asked me to write this review. I wanted to, because I am very grateful to the both of them. True professionals with a very strong work ethic.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

They came to give a quote and said it was an easy job. I waited and waited then no quote…read more Finally I emailed and called then said the tech "didn't feel like doing the job". ?? Incredible level of unprofessionalism.

These people are unbelievable they're fraud they charged me $1600 for a chimney sweep and to throw…read moreflexseal on my flashing which is a $30 product at Home Depot. Do not use these people they will rob you blind as they did me!!! I'll be going to the consumer report and the news media!!! BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD

I made an appt for an annual cleaning for 2 woodstoves. They did the cleaning, then informed us…read morethat 1 of the stoves wasn't safe to use because of cracks in the tiles lining the flue. They said that both flues needed to be relined because they couldn't do 1 without the other vein collateral damage. Quote was $15,000. For that money, I got a second opinion. There is nothing wrong with the chimney. No relining needs to be done. And the second sweep showed us where the Firesafe person had left debris in the stove and vent. Buyer beware AND ALWAYS GET A SECOND OPINION.

I had an emergency situation where in the middle of the night my chimney crumbled which I couldn't…read morebelieve because I've had no issues with it for 18 years. So I hired Jeff to come out to see what happened & give me a quote to get a new chimney and/or repair the old one. To my surprise after Jeff thoroughly inspected everything, told me that it was a Mk-48 torpedo that was dropped from either a P-3C Orion or Seahawk helicopter. At first he wanted $900 just to clean up the remains of the Otto II fuel from the torpedo but then said he'd give me a package deal; torpedo cleanup & put in a new chimney but said he needed $12,500 up front which I paid. Then after he never showed up for any of the appointments I find out that he's been putting in a lot of overtime putting out fires for the Dayville Fire Dept & that he was recently promoted to Fire Chief. So I guess I'm S out of luck on getting my crumbled chimney, the Mk-48 torpedo and all of the Otto II fuel off my house & property. Do not use this guy.

Jeffrey asked me to buy a kiddie pool and set it up in the house near the chimney. Unfortunately…read morebecause he is a phony navy seal he has to jump in the water every fifteen minutes or so as he works.

Had a small job fixing entry steps of my home. He was one of the very few masons that came by to…read moreactually to evaluate the problem. Gave me a very straight forward price and was able to start work one week after. Very friendly and reasonably priced service. The owner went above and beyond in their service. I would recommend them to anyone.

From the owner: 5th generation mason specializing in residential ,commercial and historical restoration.We do all…read moretypes of masonry brick ,block ,stone ,stone foundation repair,pavers,stucco ,concrete ,chimney repairs and much more call 413217-6917 for free estimate fully insured