I hate to do this, but the situation warrants it. I called A Appliance Repair because the washer at…read moremy rental property wouldn't start. They seemed to have decent reviews and were able to get to the house sooner than any other company so I went with them. The first appointment was for Sunday January 18th with a window from 10am-12pm. This was to diagnose the issue. The tech Dmitrii didn't show up until 12:45pm. Things happen so I wasn't too concerned about him showing up late at this time. I was told Dmitrii had diagnosed the issue and I was sent an invoice and needed to put down a 50% deposit in order to move forward with the repair. He didn't have the part on hand so we had to schedule for another day. The second appointment was set for Tuesday January 20th with a window of 6pm - 8pm. I got a message from Dmitrii at 8:01pm saying he was having car troubles and could no longer make the appointment. A little shocked that he just learned of his car troubles a minute AFTER my appointment window but okay. We rescheduled for him to go out to the house the following day. The third appointment was set for Wednesday January 21st with a window from 6pm-8pm. He showed up within the window this time at 6:40pm however, he was unable to fix the issue. Dmitrii told my tenant the day he "diagnosed" the issue that it was either the actuator or the transmission (I had no idea about this because the invoice I received was for the actuator so naturally I assumed that's what needed to be repaired). So he left and I called in to see what was going on. I thought that the whole point of a diagnosis was to figure out what the issue was. I was told he may have gotten a faulty part and would like to go back out to the house to try and fix the issue. The fourth appointment was set for Thursday January 22nd with a window time of 4pm-6pm. I get a text from my tenant at 6:01pm that Dmitrii has not shown up yet again. At this point, Im extremely frustrated with this tech. Not only has he been late, not shown up to an appointment, misdiagnosed the issue, but he's wasted a lot of my tenants time as well as mine. He finally shows up at 7:23pm almost a whole hour and a half late, but again does not fix the issue. When he didn't show up on time this night, I was able to speak to the owner and before Dmitrii showed up he let me know that if the issue isn't fixed I will get a full refund so that was nice. Moral of the story, I ended up ordering a new washer and will never call A Appliance again. I feel like o failed my tenants by calling this company and leaving them without a washer for over a week now since we have to wait a couple of days for the new washer to arrive. I wouldn't have been so frustrated if the tech communicated better, or at all. Every time he was late I had to call, no messages from him to give us a heads up. My suggestion is if you want something done in a timely manner, go elsewhere.

AAppliance Repair was such a a pleasure and so easy to work with. They were communicative, prompt…read moreand reliable in everyway I could have hoped for. My tenant reported issue with kitchen range venting not working at my property in Seattle so I looked up some businesses who had good reviews and reached out to AApliance one evening even around 6pm. They picked up my call and were able to schedule Dennis to come diagnose the following morning (in less than 24 hours!). I was impressed! On the day off, Dennis arrived promptly and were able to identified that the control board of my venting fan went out and a replacement was needed. He let me know the issue immediately, gave me a specific quote and timeline of when the part would arrived, and once we agreed on prices and plan, we set up a follow-up appointment for control board replacement! The day off, everything wa seamless. I appreciated Dennis following up the day prior confirming our appointment and everything went without a hitch. As a remote landlord, working with AAppliance Repair had been such a blessing. They were communicative, trustworthy and reliable. You bet I would trust, recommend and hire them again in the future with any appliance issues!

Ther is a two-hour window for appointments. I waited the two hours at my condo and no one showed…read moreup. No communication. No answers to repeated phone calls. 10 minutes after the two-hour window closed, I get a phone call saying they were at the condo entrance. When i told them i left, they said, "Traffic was really bad." When I asked how bad traffic prevented them from communicating with me, they just mumbled something incoherent. Unprofessional. Incompetent. Avoid at all costs.

Carlos did a great job. He showed up on time, looked at our leaking dishwasher, explained the…read moreproblem clearly, and fixed it efficiently. For a fair price. And he was super-nice. I'd definitely call him again and strongly recommend him.

Per the attached photo our new fridge is great. It fits quite nicely underneath our low cabinets;…read morethere's almost 2 inches of clearance. The Albert Lee sales team provided good service as we made our selection, and the delivery and installation people were very professional.

We bought a refrigerator from them and it was an awful experience. Purchased online and setup…read moredelivery. They promised a 2 hour delivery window, but outsourced the delivery to another company with a 4 hour window. The delivery team got behind and ended up telling me they would come until Monday when we scheduled a Friday delivery. Any attempt to resolve the issue with the managers at Albert Lee fell on deaf ears. I couldn't even get a call back from the store from anyone. Will never purchase from here again. They dont care about the customers once they make the sale.

Recently had problem with my kitchen aid fridge. The top was…read morewarm and bottom was cold. Contacted Hotwire HVAC. Via text. I tried them at 5:30am in morning on a Friday. Someone responded right away. The repair tech was out by 2:30 that day to analyze the problem. Igor the repair person said it was the defrost part of the fridge was on the fritz. Because it was late on a Friday he wasn't able to order until after the weekend. He ordered the part on Monday and installed it on Tuesday morning. Everything seems to be work great now and the price was reasonable. Thank you Igor and Hotwire HVAC.

I made a house call with Hotwire when I discovered my dishwasher was leaking from the bottom left…read morecorner. They are prompt and up front with pricing. It is a $89 for diagnostic fee which goes towards repair if you choose to proceed. It was $469 (-%15 for yelp customer discount) to replace the lower arm assembly and seal. Yes, this is about 8x what it would cost to do the repair yourself, but minus the frustration. They asked for a $200 deposit. I made an appointment and stayed home from work - the technician did not show up the first time. I asked what was going on after the time window had passed - and he had fallen sick and had to cancel, which happens understandably, but I would have appreciated a heads up. Then, I rescheduled for the next day and confirmed - that also got cancelled. Clearly there is a bit of a gap of communication here. That being said, they took a small sum off for the inconvenience and completed a successful repair.

Everything went well! He was on time courteous. Helped me understand more about my washer. He…read morefigured out what was wrong with it although I did not have the correct parts for the repair

Fast reply and great communication fast service, was able to fix the same day, very affordableread more

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

Always Great service and quality products. Purchased washer and dryer, dishwasher and stove. Good…read moreinstallation people. Value for the money.

I would give more stars if I could - polite and welcoming as soon as we walked in - Trevor was…read moreprofessional, knowledgeable and incredibly helpful - very easy and pain-free transaction - leagues better than anything we have received anywhere else - we will definitely turn to Judd & Black for future purchases!

They were able to have a later appointment window 6-8 pm. Leo was quick and able to diagnose the…read moreissue and at least able to provide a quick fix.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

I am so happy with this company I can barely contain myself! Starting with the store manager's…read moreknowledge of her inventory, all the way through delivery and installation, I can't speak highly enough about my experience. What makes it so incredible is, the exact same fridge at Costco, also delivered, installed and old fridge hauled away, was $400 more. I got a 33" wide fridge, 26 cf bottom freezer with ice--for $1100. At Costco it was $1500. Incredible savings. Appliances 4 Less is a "scratch and dent" store that also gets returns of undamaged appliances, that's what I got. I took some time and looked around while Rouchen Zhang (Store Manager) was finishing up the sale before me. I was shocked at the low prices. When it was my turn, Rouchen explained that their store averages 40% below retail, and that was certainly my experience. Costco is cheaper than retail also, and Appliances 4 Less was substantially less than Costco! After my purchase, the delivery was scheduled 3 days out. I got a call that morning and the delivery people were on time. They hauled away the old fridge and installed the new one. They left me instructions because the refrigerant got jostled around and needed to settle, so they made sure I don't plug it too soon. If you're in the market for a new appliance, give the Lynnwood Store a call. You really can't beat the prices. As I was calling around, I found out the Tukwila Store charges EXTRA for delivery, installation and haul away ?!?! so your experience may vary if you're not at the Lynnwood Store.

Went on a Sunday at 2, doors locked..... went to Lowe's and bought a frig there. Lights on , open…read moresign lit, nobody home!

Good products. Decent stock levels. 5th screen protector in…read more7 years across 3 phones was installed crooked and with air-bubbles stating, "give it a few hours to settle in and it will disappear." It never did. Not bad enough to worry much. However!!! I recently called to ask a question and got stuck in the worst self-serve phone assistant that did everything under the sun from letting me talk to an actual human. 15 minutes of trying only to be pushed back into the same loop, it finally gave up on me and hung up.

Very disappointing experience with Best Buy TV installation service…read more The original installer did not complete the installation, became unresponsive, and missed a rescheduled appointment with no notice or communication. We rearranged our schedule multiple times and spent weeks trying to resolve the issue. What should have been a simple follow-up turned into repeated phone calls, missed appointments, and escalations with no actual resolution. At this point, we still have an incomplete installation and wasted a significant amount of time dealing with poor customer service and lack of accountability. Extremely frustrating experience and far below what we expected from Best Buy.