PLEASE READ THIS BEFORE BOOKING WITH BEDAZZLE!…read more
I was really looking forward to writing glowing reviews for all my wedding vendors--but unfortunately, BeDazzle is the one exception. I wish this wasn't the case, but my experience was so frustrating that I feel compelled to share.
I booked BeDazzle back in January for my May wedding. The process was smooth, and I was relieved to have rentals locked in early. The issues began two days before the wedding when the delivery truck arrived at my parents' house (we had a backyard wedding).
As they unloaded, I noticed they brought 4 rectangular tables and 1 round table--the exact opposite of what I ordered (4 round, 1 rectangular). We let the drivers know, and they admitted the mix-up, saying they'd return with the correct items later. Annoying, but mistakes happen.
While unloading chairs, they had them stacked so high that they toppled into the street. Since they were white chairs, I was concerned about visible damage. Then I noticed that several of the silver charger plates were cracked or broken. Thankfully, we had enough extras, but it made us nervous that other items might also be damaged--and we didn't want to get blamed for any of it.
If it had ended there, I would've chalked it up to a bad delivery but no major harm. But things got worse.
Later that day, they came back with the correct tables, unloaded, and left. Shortly after, our neighbors came over to let us know the BeDazzle truck had hit and knocked down their mailbox while backing out. Worse still, the neighbors overheard the drivers talking about it afterward--they clearly knew, but left without telling us. I called BeDazzle immediately, and they said they'd handle it with the HOA, so I dropped it.
Then, two days after the wedding, on Monday morning, I was just arriving at our honeymoon hotel when I got texts from BeDazzle saying they were at my parents' house for pickup. This made no sense--I was told they'd come on Tuesday, and that's when my parents were expecting them and had everything scheduled. No one was home on Monday, and nothing was ready for pickup.
I called, very frustrated, especially given the multiple problems we'd already had. The woman I spoke with said, "Sometimes we drop by early if we're in the area," as if that justified showing up unannounced. It was incredibly unprofessional. I explained everything that had gone wrong, trying to give context to my frustration. Instead of any apology or understanding, she was pretty apathetic, and even insinuated the drivers might not have hit the mailbox because she "couldn't understand how that could've happened."
I was stunned. No ownership, no accountability, just attitude.
Then when I got back from the honeymoon, my parents told me that on Tuesday morning, my dad called BeDazzle to confirm their 1 PM pickup window--he had plans and wanted to be ready. They confirmed it. But then at 10:30 AM, less than an hour after he called, the drivers showed up for pickup. Luckily he was home, but again--just another example of their complete disregard for communication or timing.
Bottom line: My wedding went beautifully despite these issues, and the rentals themselves were fine. But the service was awful. From wrong deliveries to damaged items, poor handling, a hit-and-run mailbox incident, and total disorganization, the entire experience felt like a bad joke. The worst part? Not once did they offer a sincere apology or a gesture of goodwill--even a small refund on the $95 delivery fee would've made a difference. Instead, I was met with excuses, gaslighting, and zero empathy.
Please, if you're considering BeDazzle--look elsewhere. You deserve better on your big day.