Bought a $850 grill. It was a dud. Never worked at all. Called 3 times and left 3 messages to call…read moreme back. No returned calls. Met with the store manager about returning the grill. They said they couldn't take a return even though the manufacturer said they could. I usually prefer supporting the local business but not this ace store.

A moderately sized store. I found a few items of interest, and no shortage of people willing to…read morehelp me look. In-person retail has waned, but the value of being able to put your hands on something immediately that you need for your place of residence retains some value.

Disappointed with the customer service. Went to purchase some equipment for my home and kept…read moregetting passed around from one sales representative to the next. Doesn't seem like a lot of the workers knew who to direct me to. Wasted good time figured out someone who could help me. Wasn't also too fond of the tone of voice some workers had when I was asking questions; almost seemed as if they were irritated I even asked for help. Equipment, materials, and stockage of its seem same as any other Home Depot. Just had issue with the staff at this location.

I checked online first to get a Freeze Miser valve to keeping outdoor water pipes from freezing…read more The online site stated 44 items were available in location Aisle 29, Bay 001. So I went to the location and it was all shower heads and completely wrong for what I needed. The plumbing station guy was trying to be helpful but said he said the item doesn't exist in the store anywhere. So I went to the customer service station and this girl with an attitude was not helpful at all. I asked about ordering and delivery and delivery is only to the store, not to my residence, "delivery" is to the store, online bait and switch. I will never go back to this Home Depot ever. Giant bad attitude problem at this store. A complete waste of time and left disgusted. Deserves less than one star.

Well the manager at the Grovetown Ace Hardware reached out to my husband to offer a gift card, due…read moreto my minus one star for customer service, especially with the garden center in which was locked and the young male person was if No help with seniors 81yr old pushing a basket back in the store with two big mulch wet heavy bags. We do appreciate the manager contacting us, I didn't post the review to obtain a free $20 gift card but appreciated the gesture from Ace Hardware Manager. Thank You for reaching out and caring regarding your customers! Vivian Albert

When you cannot find that one odd part at HD or Los you probably can find it at Ace Hardware. For…read moreinstance, you would think that the other big box stores would have a faucet supply line for lengths longer than 20 inches, well not the case so headed to Ace Hardware and wouldn't you know..just what I needed a 1/2" FIP to 3/8 braided supply line in a 26 inch in multiple options.

The store has many useful items, feed of all kinds, yard supplies and live chicks. Staff members…read morewere courteous and pleasant. Didn't find difference in prices from Lowe's or Home Depot.

I entered the tractor supply store located on Bobby Jones Expressway in Augusta looking at…read moreCarrhartt clothes and asked an employee where the fitting room was and he directed me to the fitting room and proceeded to try on a pair of pants and walked back to the fitting room to see if I dropped anything and upon placing them back on the rack the cashier asked me was I stealing ? I said excuse and she repeated it again so I asked her what her name was she said Racheal and shook my hand so I asked her for the manager she said she was the manager. I asked her was that company policy to ask a person if they are stealing she said well you went into the fitting room and you are not buying anything so I asked for corporate information she called a team leader and told the team leader she asked me was I stealing the team leader stated that you don't ask a person that under no circumstances. The team leader then called the asst. mgr.and I explained to Darryl what had occurred he apologized and the team leader apologized but Racheal the accuser had not apologized as of yet. I was given the District Mgr # and I called and explained the situation to him and I have not received a call back as of yet concerning this situation. I find it disrespectful by stereotyping any individual and I feel this needs to be handled

Friendly efficient service . Great prices! I was able to walk in and have keys made right away. The…read morekeys are sturdy.

They came out within an hour of us making contact with them and gave us the best price we had found…read morefor getting and programming a new key fob. So thankful to them for saving the day for us.