I am glad you are satisfied with all that has been done - it really confirms what I have said about…read morethe service I have received from your shop. I am not at all satisfied, and that should matter to you. I never said I was upset by the six weeks it took to fix it, I am saying that it should be enough time to do the job right. You are conveniently leaving out of your reply a lot of things that we have already talked about. 1. No mention by you at all of the alignment issue. The shop I took it to said it was "as far out of alignment as any we have seen". Due to lack of quality and quality control, you gave me back a dangerous vehicle. If I had picked up the car to drive it the ten hours home rather than shipping it, the tire would have shredded and could have easily resulted in a high-speed accident. You have spoken to the shop that I took it to. You know this. I am attaching a picture of what the alignment shop found. You replaced the tie rods on that wheel - did someone forget to tighten something? 2. I have discussed the body work issues with your shop. I thought we agreed that it is ridiculous to think that something happened after it left your shop, to the exact same spot they were supposed to repair. Without a single mark anywhere else on the car. Your pictures are in my original review. They are worthless and there is no way you can see if anything was there or not. It was there when you sent it out and any decent QC would have seen it. I spotted it while merely looking at the washer fluid reservoir repair that you completely botched. We learned today from the shop that you recommended here that it can't be fixed by dentless paint repair. I paid for that repair out of pocket, outside of the insurance claim. I paid all that you asked, didn't get any bargain. You should pay that back. Or continue to refuse to take responsibility for your poor work. 3. Windshield washer reservoir... unbelievably bad work, with no oversight. Your technician failed to attach a grommet that holds a seal in place. All the fluid leaks out as soon as the car moves. It was never checked or they would have known that. I took it to a shop to fix it, only to learn later that the dash warning light for it would not turn off. Found out today that your shop reattached the sensor UPSIDE DOWN. Isn't that embarrassing? You say they drove the car after the repairs - I think they would have noticed a bright yellow warning light on the dash. It is hard to miss. Maybe the sun was too bright, or maybe... it was getting close to lunchtime or quitting time and they didn't check it. 4. No, you haven't paid for dentless paint removal (couldn't be done) and you haven't paid for all of the extra days of car rental. You paid for three. $150 is your limit, as you told me several times. My insurance company has committed to pay for three more, and I paid for three and then returned the rental before I got my car back so that I could stop the bleeding. 5. Communication has been the worst I have ever experienced from a customer service organization. I have been told so many times they will "call me right back" only to wait hours or days for that call. The latest came when I spent my own time to get the alignment fixed. I called Tony at your shop to confirm that he was paying the bill and was told to have the shop call him for payment. After waiting my turn and getting the news about the poor condition of the alignment, the shop did call Tony and he said he would "call right back". After 15 minutes of waiting and getting tired of the cartoons playing for the kids in the waiting room, I called your shop. I was very surprised to be told that Tony had gone to lunch. How nice for him. When I did reach him by phone, after his lunch, he said he didn't know I was waiting at the shop...... seriously.

I asked for two estimates one with just painting my hood and one with painting hood and blending my…read morefenders. It wasn't until after they painted it when they added up all the cost and told me the two estimates they gave me one was for painting the hood and one was just for the fenders. I wish they would have given me the estimates i asked for in the beginning. I never had this issue with the three other shops I received estimates from. Not only that but my clear coat was still soft after three days and I had a small scratch, but the manager said that's normal... The best advice I have for this company is they should always tell the customer the grand total before performing work. I really wish that I would have went with a different shop that would have done more work for less $

Stay Away from Gerber! They will say one thing and do another. Very Unprofessional and Failing as a…read morecompany!! Go somewhere else!! Also, hail or dent repair Id highly recommend Dent Services in Stillwater, they are fantastic! Update - Dustin is not worth my time. You failed! Parts weren't even ordered. SHAME on you for keeping staff that do not do their job and are a waste of PAY!

They have had my car for over 2 months. They keep pushing back the finish date. I do not recommend.read more

Highly recommend! Great sales and service if you need a vehicle go see Ron Williams because he is…read morea great sales man.

Don't go here for service or sales ! You will be treated very poorly and even management will…read moredisrespect you ! Now I know why they only have a 2.5 star rating. I would have given them a zero rating if it was an option! Go to another dealership if you want someone to take care of you. Trust me it will be worth the drive.

Purchased my ford ranger 4 days ago brand new. Rear tire has a leak and I made an appointment…read moreyesterday for today. The vehicle sat here for an hour before any one looked at it. ( after I had to mention it's been sitting here) After checking on it again (it's a tire !!!) the young lady at the quick lane desk was very snarky saying it's being work d in and the tire is off. I needed to remind her this is not funny and to wipe the smirk off of her face. If they are unable to fix a tire how much worse is a wait for something more serious. We've been here 1.75 hours now, after our scheduled appointment. We will never purchase let alone have serviced a vehicle at Hudson Wi ford.

This place is absolutely HORRIBLE! Service was 0/10. They will sell you anything then dump you as…read moresoon as you sign. The GM is verbally abusive and cares ZERO about customer care or warranty. I bought a BRAND NEW vehicle and returned it the following day with issues. They absolutely REFUSE to address and repair defects. NEVER EVER AGAIN! Save yourself the trauma and stay far away! Everyday I drive my new vehicle I'm sad and embarrassed. I can't listen to music or make phone calls. STAY AWAY FROM HUDSON FORD! Worst ever!

Bought a car goog car fair price, only thing is a debit card and they charge a percentage of the…read morebill just to use the card. A charge card is one thing. Never been charged any where using a debit card. $140 plus charge. Someone lining there pocket. It bull s%$$

Horrible experience. They took advantage of a few women because they thought they could get away…read morewith it. My wife and her mother brought in our van because it was leaking coolant and overheating while idling/in traffic. First they said that it was the radiator (which was just replaced after an accident 8months prior) after it was picked back up, the exact same problem persisted, brought it back.... they said the thermostat.... After it was picked up again, the same problem persisted. After doing research on our own it seems like the most likely problem would be something to do with the fan. So we got it up to temp, fan wouldn't kick on. We called to let them know, Zach said that it was not the fan because he had "checked to see it running". We went ahead and changed the fan relay, the fan immediately kicked in. We have not had an issue since. Went in to inquire more about it, after speaking with Rex and his son Zach, I was told that I didn't care about my family and that I was not allowed at his shop anymore. Steer clear from here! $500 and they couldn't fix the car and wouldn't admit doing anything wrong.

Ya know, when you get read ended, you're already in "a mood". Then when you show up to the repair…read moreshop and it looks a little sketchy and it's a little rougher than you would expect, the hair on the back of the neck starts to raise. I couldn't have been more surprised with the level of professionalism and courtesy extended by the team... they were really something special. I was especially touched that after replacing the bumper that needed attention (for which they did a fantastic job) they went above and beyond to clean the outside AND THE INTERIOR of the car. NICE TOUCH. I throw them five stars because I EXPECT the quality of the service. However, it's the extra steps your team took that really wowed me. Thank you for being great guys. I can't recommend the shop enough. Don't judge them by their looks, their work leaves nothing to be desired. They hit this one out of the park. Thanks

My car needed $10,000 in front end repairs following a collision. I was referred to Windy's…read moreCollision Center by the other party and by my insurance agent. I could not be more pleased the business and the quality of their repairs. I would give them five stars in every category. They were pleasant to deal with. The repairs exceeded my expectations. They completed the job quickly, and detailed both the inside and outside of the car before I picked it up. I would give Windy's my highest recommendation.