Terrible customer service! I came in for an estimate and was turned away and not kindly I might…read moreadd because I was not yet in 'their system'. It wasn't just the redundant process that irritated me but how rude they were about it.

my car ended up being totaled but the whole team at caliber collision in Stillwater has been…read moreabsolutely amazing to work with!!

Customer satisfaction is not important to the owners if this location. For years getting service or…read moreoil changes at this dealership has been a struggle. They refuse to take any appointments for oil changes and they don't care that customers want appointments. I have gone several times to get an oil change this month to be turned away because they are too busy and can't get it done before they close. So I ask when would be a better time. They always say between 2-3 pm. Yet that's the time I've been coming and I keep getting refused service. I pressed and asked why appointments can't be made and was told it's because the owners don't feel it's necessary. Um clearly the owners are clueless because the customers want it and when customers are being turned away it's clear you need appointments. I was told the owners are aware that customers want appointments but they refuse to do it.

Here's another bad review! Went there after dinner one night…read moreto buy a new Buick. They were closing in a little while. Oscar, our sales person did a great job of setting up test drives, explaining options, etc... It was now closing time, so we all agreed to come back in the morning to try to make a deal. That evening we seen online, other Buick dealers giving $1,000 more than they were offering. We asked for the additional money off our deal, and the MANAGER on duty simply said "NO". Deal done! No sale, no conversation, just no! We left there at 10:30 am and went directly to Valley Buick and by Noon, we had a new Buick. Terrible customer service by the MANAGER!!!!

We have had several repairs done by Latuff, and every one has been a stellar experience. When you…read morewalk into their office, it's a very low-key environment...but don't let that fool you. They are amazing professionals who know what they are doing. One of our repairs was to repair vandalism that resulted in damage to the front roof pillar. They took the time to repair the damage and maintain the structural integrity, and when they painted it they blended it seamlessly. When another vehicle had damage to the liftgate, their work was just as stellar. Being in a particularly brutal part of the car for Minnesota conditions, there was an issue with the repair. I walked in, chatted with their Estimator and showed him the problem. Will was wonderful to deal with, and to my utter surprise they performed warranty work without any hassles. The result was like new, the workmanship was fantastic and I couldn't be happier. I wholeheartedly recommend Latuff Brothers for auto body repairs. While they are quite busy, I really appreciated their work ethic and their skills.

sent in photos for my issue and i have been looking everywhere and they won't take my car because…read moreit's 2 years older than 20 years old. We're not polite in the messages either.

I drove 50 minutes in rush hour traffic with a toddler for an appointment with Lisa at Fury Motors,…read moreForest Lake. She texted me the day before to confirm the appointment and I texted back that yes, I would be coming. When I arrived she said, oh I texted you this morning that the car sold yesterday. I was already on my way and do not read texts while driving. Had she called as well, I could have saved myself a miserable nearly 2 hours in the car with an angry toddler. Gave her 2 stars instead of 1 in case this is a rare mistake for her.

Parts Department…read more Came in to buy a part, I know the part number and the list price before arriving so I know what to expect. The parts guy says he's going to help out and give me a deal and knock $50 off the price. The final price was full list. He didn't need to lie and act like he's giving me a deal because I knew what the list price is. Won't be going back.

I got my car back and they were still waiting on 1 part to come in to finish the job completely…read more Said they would call me next week to get it installed and it shouldn't take too long. 3 weeks later, haven't heard a word from them. You would think they would at least have the decency to finish the job after they charge $7K. Also, when I got my vehicle back it now reeks of cigarette smoke. Had to buy air fresheners to cover it up. Just great as I have an infant that rides in the vehicle. Thanks a lot. Wish I would have went somewhere else.

Ok service personnel and facility Location is ok…read moreMultiple companies working together here. Longer than I thought it would take.