I am glad you are satisfied with all that has been done - it really confirms what I have said about the service I have received from your shop. I am not at all satisfied, and that should matter to you. I never said I was upset by the six weeks it took to fix it, I am saying that it should be enough time to do the job right. You are conveniently leaving out of your reply a lot of things that we have already talked about. 1. No mention by you at all of the alignment issue. The shop I took it to said it was "as far out of alignment as any we have seen". Due to lack of quality and quality control, you gave me back a dangerous vehicle. If I had picked up the car to drive it the ten hours home rather than shipping it, the tire would have shredded and could have easily resulted in a high-speed accident. You have spoken to the shop that I took it to. You know this. I am attaching a picture of what the alignment shop found. You replaced the tie rods on that wheel - did someone forget to tighten something? 2. I have discussed the body work issues with your shop. I thought we agreed that it is ridiculous to think that something happened after it left your shop, to the exact same spot they were supposed to repair. Without a single mark anywhere else on the car. Your pictures are in my original review. They are worthless and there is no way you can see if anything was there or not. It was there when you sent it out and any decent QC would have seen it. I spotted it while merely looking at the washer fluid reservoir repair that you completely botched. We learned today from the shop that you recommended here that it can't be fixed by dentless paint repair. I paid for that repair out of pocket, outside of the insurance claim. I paid all that you asked, didn't get any bargain. You should pay that back. Or continue to refuse to take responsibility for your poor work. 3. Windshield washer reservoir... unbelievably bad work, with no oversight. Your technician failed to attach a grommet that holds a seal in place. All the fluid leaks out as soon as the car moves. It was never checked or they would have known that. I took it to a shop to fix it, only to learn later that the dash warning light for it would not turn off. Found out today that your shop reattached the sensor UPSIDE DOWN. Isn't that embarrassing? You say they drove the car after the repairs - I think they would have noticed a bright yellow warning light on the dash. It is hard to miss. Maybe the sun was too bright, or maybe... it was getting close to lunchtime or quitting time and they didn't check it. 4. No, you haven't paid for dentless paint removal (couldn't be done) and you haven't paid for all of the extra days of car rental. You paid for three. $150 is your limit, as you told me several times. My insurance company has committed to pay for three more, and I paid for three and then returned the rental before I got my car back so that I could stop the bleeding. 5. Communication has been the worst I have ever experienced from a customer service organization. I have been told so many times they will "call me right back" only to wait hours or days for that call. The latest came when I spent my own time to get the alignment fixed. I called Tony at your shop to confirm that he was paying the bill and was told to have the shop call him for payment. After waiting my turn and getting the news about the poor condition of the alignment, the shop did call Tony and he said he would "call right back". After 15 minutes of waiting and getting tired of the cartoons playing for the kids in the waiting room, I called your shop. I was very surprised to be told that Tony had gone to lunch. How nice for him. When I did reach him by phone, after his lunch, he said he didn't know I was waiting at the shop...... seriously. read more

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I asked for two estimates one with just painting my hood and one with painting hood and blending my fenders. It wasn't until after they painted it when they added up all the cost and told me the two estimates they gave me one was for painting the hood and one was just for the fenders. I wish they would have given me the estimates i asked for in the beginning. I never had this issue with the three other shops I received estimates from. Not only that but my clear coat was still soft after three days and I had a small scratch, but the manager said that's normal... The best advice I have for this company is they should always tell the customer the grand total before performing work. I really wish that I would have went with a different shop that would have done more work for less $ read more

The windshield on our car was damaged by hail. They went out of their way to get us a new windshield and installed it a few hours after calling. Maryland was extremely nice over the phone and the guys who came to replace the windshield were great as well. They got it done in about an hour and they went above and beyond. I had a dash cam that I had mounted and wired to the windshield. I didn't want to mess around with the headliner, but when I got in the car after, I realized they had hidden in the headliner. It looks so much better and we are extremely satisfied. 5/5 would recommend! read more

The staff was very polite and helpful. The work was done in a matter of hours. I was kept informed about my vehicle's repairs at all times. There was little paperwork I had to handle. Car rental was easy. I was very satisfied with my experience. read more

I wouldn't think twice. If I ever need them again, they are the only call I would make. They made the entire thing easy, even arranging the rental car. The work was done on time and is beautiful. A few years back, I needed work done after a fender bender and was directed by my insurance to another Hudson place. The repairs did not withstand the test of time. So this time, I didn't go back there and chose Heppner's instead. I wish I did this the first time! No worries. Go here. read more

These guys are really nice. I say that because one day when I was swiped in the bumper by a jerk who did a hit and run on me they buffed most of it out for free. The remaining damage I decided not to fix because I would have had to pay out of pocket for. (Stupid hit and run jerk). Anyhow... because of this kindness I brought my vehicle back when I noticed rust on the gas cap door. They fixed it up the following week and I am happy with the color match job and all. They even offer shuttle service and work on foreign vehicles. read more

I have had the pleasure- if you want to look at it that way- of taking my vehicles to Heppner's Rivercity Collision on 3 separate occasions. Alex Claudon, and team, were up to the task each time. They provided timely updates, accounted for changes in timelines with great accuracy and communication, and the final product has left me knowing that I will take my future mishaps in their direction. I would recommend Heppner's Rivercity Collision to any family or friend that would ask for guidance when dealing with unforeseen auto incidents. Thanks again Alex! John Klein read more

These guys redefine above-and-beyond. My Mini Cooper S Sidewalk droptop had impact and paint damage, both perfectly repaired. But the kicker is, they cheerfully re-did a pair of rally stripes that were not (in my very picky opinion) absolutely flawless. They made them 100% perfect, AND touched up a couple of dings that had nothing to do with the original damage. I'm really meticulous about my car, and I'll tell you: if you want it done right, this is the place to do it. read more

Took my mother's car to Heppner's for a quote to fix/replace the front grill on her car. I just showed up and I had a quote in hand in about 5-10 minutes. They took pictures for insurance and took my insurance info for a claim. Very friendly and efficient and the place is extremely clean. I then scheduled the work to be done which they could accommodate within 3 days of my call. When the work was done, I picked up my car and not only had they done the repairs, the car had also been cleaned inside and out. It was immaculate. I don't think it has been this clean since it came off the assembly line. Great job guys! They also give you a lifetime warranty on their work. My only minor complaint in the process was I had to call them by noon the second day they had the car to ask when it was going to be ready, which they said would be done by 3pm. I think an update on the progress in the am would have been helpful just to be able to plan pick-up arrangements. Again, this is minor and I got the information by calling them myself. Great experience; I highly recommend Heppner's if you need bodywork done. read more