Working with the booking staff has been THE absolutely most painful and insulting experience I have ever had at a doctors office in my entire life. I called and asked them to coordinate a multi procedure appointment with the another doctor that has her own practice and they were supposed to call me back if there were any problems. When I called back an hour later to make sure they reached the other doctor to coordinate the appointments they told me that they decided to not call the other doctor because their schedule couldn't be booked they way I wanted it booked. I said if there was a problem then why didn't anyone call me back right away to tell me there was a problem? They weren't planning to call me back to let me know there was a problem AND I was told they didn't know why I wasn't called back. I have an urgent situation where the temporary 5 tooth bridge (all my top front teeth) will break soon and need the implant installed ASAP so I can get permanent crowns installed before the temporary breaks and I can't afford to pay for another temporary. There next available implant appointment isn't for another 3 months. The reason I wanted them to call the other doctor, the same day I had this call with them, is because it was the other doctors last day before going on vacation for a week. They too don't have any appointments for another 3 months and so time is of the essence to book a time that same day for a future appointment... Or risk not getting an appointment for another 4 or 5 months and I don't know if my temporary will last that long. With this in mind I offered to call the other doctor and conference them in together while I was on the phone. Her reply was not to worry and that as soon as we hung up she would call them immediately to get the appointments scheduled. So the booking staff lied when we hung up she did not call the other doctor, as they volunteered to do, they changed their mind and didn't even have the common courtesy or respect to call me to let me know there was a problem. This complete lack of follow through has happened to me at least 4 times (BUT probably more) since I started working with them in the last 2 years. It is standard operating procedure to blow off patients and not do their job of following through with call backs.. I have had all I can take with being dismissed and disrespected by the booking staff in this way. Lastly, when I asked the booking staff to have my doctor, that works out of their office, to call me back because I knew he would make them fix this scheduling situation that same day... the booking staff said NO, because she had already talked to the doctor. This was yet another lie. When I asked my doctor about this he said they never talked to him about the scheduling situation and that he knew nothing about it. Since they wouldn't let me speak to my doctor I immediately asked to speak with the manager to see if she could help fix the scheduling situation... I was told she wouldn't be back into the office for 3 weeks. Dealing with this employee was like talking to a vacant black hole. I hung up because this booking staff person was handling everything wrong. She refused to give a message to my doctor to call me back and the office manager was gone for 3 weeks. I have moved my business elsewhere and unless you want to get the runaround like I did it's best to avoid this office due to the irresponsible booking staff. They have constant hold times of 5 min or more when you try to call to simply make an appointment. Sometimes they don't want you to hold so long and they will offer to call back but they never call back. Lastly, they don't ever accept responsibility when they screw things up and instead when your on the phone with them telling them they are screwing up they act like nothing is wrong while using a fake happy voice and they either ignore addressing/admitting anything about their screw up or they act surprised as if they have no idea what your talking about. It's like talking to an empty vacant brick wall. No common sense at all. read more