1. Jenderseck Richard S DDS

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Santa Rosa, CA

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Jenderseck Richard S DDS

2.3 (3 reviews)

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Patricia A Murray, DMD, PHD - Patricia Murray D.M.D. Ph.D.

Patricia A Murray, DMD, PHD

3.8(15 reviews)
0.9 mi

I feel really good about Dr. Patricia Murray's office. The assistants were great. The office was…read moreclean and getting in to see the doctor was timely. Dr. Murray showed me in a straightforward way what needed to be done. She is extremely helpful and knowledgeable. What she pointed out matched everything I felt wasn't quite working with my current teeth and the implant work I previously had done by another dentist. It's extremely rare that I feel confident about a dentist, or even that I feel heard or can speak my mind, but I felt that way with Dr. Murray.

I had a great experience with the dental hygienist. I've had a TERRIBLE time with the dental…read moreoffice. Here's why: Visit 1) I ordered a stay-plate (like a denture) and paid for a RUSH on it. They took IMPRESSIONS (2 of them) and said the stay-late would be ready in a few days. 4 days later, I called and was told that the stay-plate was in. OK, it was a day or two late, but I was happy it got there. (I was teaching and couldn't be toothless!) Visit 3) The stay-plate was completely wrong. I couldn't even bite down. They took new IMPRESSIONS and I was told the new stay-plate would be ready in a few days. It was not. I was told I had to come in and redo more impressions! Visit 4) They did 3 more impressions - including one of my old stay-plate. I was told that the dental assistant would contact the labs and myself directly. One week later, (it's no been over 3 weeks since I started) and I still haven't heard from Dr. Murray's office. I ended up calling them today and they said "someone will call you when it comes in." No information given. I not only paid in cash in advance, but I paid to have them put a rush on it. I should have gotten a good stay-plate in only a few days, HOWEVER, I still have nothing to show for it. It's now been over 3 weeks. I called another dental office and they said it usually takes a week or less to get a stay-plate. What is going on? I've been waiting patiently and NO ONE has called me back to let me know when I can expect it. This is horrible customer service. I was going to get implants from Dr. Murray, and get at least 10 new patients for her, but I'm not now. I know that labs screw up, but where is the communication? The customer service? Shouldn't someone be on top of this? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5 STARS for STAR. This recommendation is for Dr. Murray's Dental Hygienist - Star. Star was exceptionally thorough and used cutting edge instruments, including lasers, to deep clean my tooth roots and gums. She was very professional and seemed to really care about my comfort level. The hour-long procedure was painless, educational, and almost pleasant. I no longer hate going to get my teeth cleaned!

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Patricia A Murray, DMD, PHD
Patricia A Murray, DMD, PHD
Patricia A Murray, DMD, PHD

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Jenderseck Richard S DDS - oralsurgeons - Updated October 2026

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