Dr. Mau and his staff were great. I had a tooth removed. Dr. Mau told me everything he was going…read moreto do and it went quick and painless.

Very weird. I waited an hour after my appointment was supposed to start just to be brought back…read more Nothing was done at the appointment. It was a huge up sale, kept asking me what was the most I would pay for this and that. They basically told me that they would not even bother doing a routine cleaning. So two hours later, and I finally leave with literally not a single thing done not even a routine cleaning which is what the entire appointment was for. I'll definitely be going elsewhere and calling my insurance to make sure I was billed for nothing because my insurance was supposed to cover a free cleaning.

This is probably the first time I ever said or thought this but...I love going to this dentist…read moreoffice to work on my teeth! Dr. Wade Marler is very knowledgeable and great at what he does! He came up with a plan for my teeth and smile and I can see big differences. Great quality of services offered and received. He is also a nice guy! His staff is awesome as well! I like everyone that works there...everyone is friendly and good at their jobs. You can tell they actually love working there and helping their customers. It is very clean inside and they have state of the art equipment and technology. I would highly recommend this dentist and would refer them to any of my friends/family looking for a good dentist. Keep up the good work!

Dr Marler is an amazing dentist and treats my whole family. I have been seeing him for over 20…read moreyears. He is very kind and listens to all of my concerns. I would highly recommend him to anyone seeking a dentist who truly cares. Kimberlu and Raynn

For weeks I have requested my dental X-rays that were given to BTY Dental via a dentist that bought…read moremy former dentist's practice and worked with BTY. It started with false promises to get these records to me to fully ignoring my requests to give me a time frame for their transmittal to me. My next step will be to be file a complaint with the Washington State Department of Health, to inquire about what may be a violation of state law regarding dental records retention and release of records to patients. I am disappointed in this clinic's unprofessional conduct on this matter.

i have extremely crooked teeth and I haven't gone to the dentist in about a decade so when I turned…read more18, definitely wanted to go, but I was honestly scared... I went in for a cleaning the first time at their dental office and it was just amazing experience. They truly made the whole process easy-going. i had x-rays done sbd they confirmed i will need fillings on both my left and right jaw, top and bottom on my left side. there was very deep decay. And they still managed to save those teeth and prevented me from having to get a root canal. they were so deep and also the fact I haven't went in a decade, they worked absolute wonders on my teeth! So much saw that pain was very mild. They did so great with my teeth, I literally fell asleep both times while in the chair getting my fillings. The Dentist there at BTY she is absolutely amazing. she shows a lot of empathy and she care for her patients. I really felt like everybody there was very sincere and just a lovely environment in general. 100% recommend this place they're great company and you should definitely check them out sometime. (:

We've been coming here for a few years and have always received excellent dental care. The team is…read morethorough, great at listening to your needs, and super gentle during cleanings and other procedures. We appreciate them!

Dr. Wong is an excellent dentist. He is always careful about preventing pain during procedures…read more Good use of topical anesthetics. He always explains what he is doing both before and during a procedure. And results are always excellent as well. Highly recommend this clinic and Dr. Wong.

I have never been a fan of dentist which has resulted in my decline in oral health. The past couple…read moreyears I have tried out a couple different dental offices and am now happy that I found this one. The front desk staff are very funny and personable and the dental assistance are not only friendly but informative. My procedures so far have gone past my expectations. They are quick and efficient. I have seen my before and after x-rays and can see that they are not cutting corners to get the job done fast but are truly skilled at getting the job done correctly. I look forward to to getting my dental health back to %100.

Shady business practices. If you schedule an appointment, then for whatever reason, you need to…read morecancel. They will deny you ever canceled, than charge you a $75.00 no show fee. They will deny you ever contacted them in order to administer their fraudulent fee. Since I posted my review, another person contacted me to say they had the same thing happen to them.

What a wonderful, patient-centered dental clinic. My husband and I came here for examinations,…read morex-rays, and cleanings, and had a very positive experience with the entire staff (Dr. Vadi, Sherry, Jennifer, and King). Everyone was very courteous, welcoming, warm, and personable. They demonstrated genuine care for patients and made sure we were comfortable and at ease. The dentist and dental hygienist and assistant spent time answering my questions in a very thoughtful manner. They were very gentle and skillful as well, and I appreciate how careful, precise, and thorough they were during all procedures. In addition, the dental clinic was clean and orderly. Communication with King, the receptionist, was very easy and she was very friendly with answering all my questions and getting back to me promptly. This clinic has good hours and days of operation for working professionals. Overall, I'm glad to finally find a family dental clinic to stick with, and highly recommend this clinic and staff to anyone who seeks quality dental care!

I've been with them for about three years. They are friendly and professional, but they lack…read morecommunication between their specialists. I had a procedure that resulted in an anomaly (a fragment of my tooth left beneath the skin), and I was brought in a few times again to try to explore what happened, only to discover that it was intentional by the surgeon as it was too close to a nerve to extract. This took time out of my day and my life, and could have somehow been better logged. I think I've arrived twice to discover that an appointment that I had scheduled had been made in error or had been cancelled without my knowledge. They are booked out for six months, so this place is only a good option if you don't need anything done immediately and you're completely confident that you can keep an appointment made a half a year in advance.

For the past nine years, I've been a patient at Gentle Dental. During that time, I've moved four…read moretimes farther north, which now means I drive over an hour just to come to this location even though there are several Gentle Dental offices much closer to me. I still make that drive because this team is truly exceptional. From the moment I walk in, I feel respected, seen, and genuinely cared for. Molly and Val, in particular, are two of the most incredible people I've had the pleasure of knowing over the years. They are the reason I continue to come back. Their warmth, kindness, and professionalism make me feel completely safe and comfortable every single visit. Before coming here, I used to hate going to the dentist. Now, it feels like visiting people I truly enjoy seeing. We catch up, laugh, and somehow a dental appointment turns into something I actually look forward to. Molly makes me feel so relaxed that I can honestly fall asleep during my cleanings. That is how comfortable she makes me feel. I recommend this Gentle Dental location to everyone I know because of the amazing staff here. I truly believe every single person on this team deserves recognition and a raise for the care, dedication, and heart they bring to their work every day. Thank you to this entire incredible clinic and a huge, heartfelt shout out to Molly and Val for everything you do. You make all the difference.

WARNING! GENTLE DENTAL - LACEY, WA. DO NOT GO HERE!…read more TERRIBLE DENTAL WORK, QUESTIONABLE ETHICS, MISSING CASH PAYMENT RECORDS, NO TREATMENT PLAN, AND STILL NO REFUND AFTER MORE THAN 90 DAYS! I wish I could give ZERO stars! After nearly a YEAR of dealing with Gentle Dental in Lacey, I feel obligated to warn others. I wouldn't want ANYONE to experience what I've been through! PATIENT SAFETY & CONSENT: I personally witnessed items dropped on the FLOOR, picked up, and placed directly into my MOUTH! I was also asked to sign electronically without being allowed to read what I was signing. NOT ONCE was I provided a written treatment plan, despite repeatedly requesting one! QUESTIONABLE CASH PAYMENTS: The previous office manager repeatedly scheduled my appointments late in the day and told me she couldn't accept my card for copays. I had to go next door, withdraw CASH, and return to pay her. When I requested receipts, she said the payments would be credited to my account and I'd receive emails. I NEVER RECEIVED THEM! Then one day I was told I had an OUTSTANDING BALANCE! I was shocked because I NEVER left without paying! I asked them to speak with the previous manager and was told she no longer worked there. I demanded a complete account statement to verify my cash payments. I NEVER RECEIVED IT, AND THE ALLEGED BALANCE WAS NEVER MENTIONED AGAIN! Where did my cash payments go? Why couldn't I get receipts? I STILL WANT ANSWERS! PAID FOR SOMETHING I DID NOT ORDER: For approximately NINE MONTHS, I brought my previous partial denture to EVERY appointment, physically showing them EXACTLY what I wanted. Sometimes THREE TIMES during one visit! Every time I was assured, "YES, THAT'S WHAT YOU'LL GET!" They collected my money BEFORE oral surgery. When I came out, I received COMPLETELY DIFFERENT partials than what I'd repeatedly requested! I PAID FOR SOMETHING I DID NOT WANT OR ORDER! And the LOWER PARTIAL BROKE IN LESS THAN A WEEK! CONSTANTLY CHANGING DENTISTS: Nearly every visit involved a different dentist. Communication was difficult, and nobody seemed to know what had previously been promised. DENTIST YELLED AT ME: Eventually, a dentist apologized and promised to replace the partials "for FREE." FREE??? I ALREADY PAID FOR THEM! Months later, I was shown another mock-up that STILL wasn't what I'd requested! I literally began CRYING, holding up my original partial AGAIN, saying, "But this isn't THIS!" Instead of listening, the dentist YELLED at me and told me they would no longer treat me and I should find another dentist! EXCUSE ME? You take my money, don't provide what was promised, give me dental work that BREAKS, and then refuse to treat me? THREATENED WITH POLICE FOR REQUESTING MY REFUND: The dentist agreed to refund me, but the manager said she couldn't process it without speaking to the dentist, who was too busy. I said I'd WAIT, even if it took until after 5 PM! I called my daughter to explain what was happening. I was moved into a private office and told the dentist REFUSED to speak with me. The manager said corporate would issue my refund. I insisted on getting that promise IN WRITING before leaving. THEY THREATENED TO CALL THE POLICE! I finally received something in writing and left. OVER 90 DAYS -- STILL NO REFUND! And just recently, they called saying my partials were READY for pickup at 1 PM! Shocked, I thought maybe I'd give them ONE LAST CHANCE. LESS THAN THREE MINUTES LATER, THEY CALLED BACK! Apparently, the employee was new, made a mistake, and suddenly there were NO partials ready! ARE YOU KIDDING ME??? THIS ISN'T JUST BAD DENTAL WORK. THIS IS ABOUT PATIENT SAFETY, INFORMED CONSENT, HONESTY, ETHICS, AND FINANCIAL ACCOUNTABILITY! In my opinion, based on my personal experience, the treatment and practices I encountered were UNETHICAL, DISHONEST, UNPROFESSIONAL, AND COMPLETELY UNACCEPTABLE! What angers me most is that ALL THE RED FLAGS WERE THERE! I kept giving them another chance, believing someone would finally make things right. THAT WAS MY BIGGEST MISTAKE! I've spent nearly a YEAR fighting for what I paid for, and now I'm fighting to get my own money back! GENTLE DENTAL LACEY -- I WANT MY REFUND, A COMPLETE ACCOUNTING OF MY PAYMENTS, AND ANSWERS! My advice, RUN...Go anywhere but Gentle Dental!

My family has been going to Dr. Kim's clinic for over 4 years now, mostly for regular cleaning, and…read moreoccasionally for procedures. Dr. Kim is super nice, and always helpful. Even though there has been several changes of dental hygienists, most I've had are very professional. The new hygienist Kim is great! The most recent time I was there in September, I noticed some improvements to make the dental appointment experience more pleasant. They added heated neck pillows, pillows under the knee, and even scented lip gloss.

Our family has been visiting Dr. Kim for a number of years, and we love having him as our Dentist…read more The staff has always been great, as well as the care we have received.