A Rare Find on Route 66 -- Jack's 66 Service…read more While waiting for my oil change and tire rotation, I witnessed something I thought had gone extinct somewhere between rotary phones and $1 gas: genuine customer service. One customer brought in a part to be installed -- unfortunately, it was faulty. Instead of shrugging and charging for labor anyway (as many shops might), the team at Jack's 66 caught the problem before installation. Then, the owner himself picked up the phone and called the store where the part was purchased to help the customer get an exchange. Who does that anymore? Moments later, another customer came in with a service light for an air filter. Instead of booking an appointment and a bill, the owner grabbed his tools, walked out to the car, and checked it right there in the lot -- saving the customer both time and money. In a world where honesty in auto service feels like finding a four-leaf clover, Jack's 66 is an entire field of them. Fair, kind, and refreshingly human -- I'll definitely be back.

This repair shop is amazing! They were flexible. I was able to drop my car off walk down the street…read moreto my office, and pick it up later. They knew exactly what my car needed when I called and told them what I had. They were just as reasonable, but with better customer service, the sum of the really quick places you drive-through. Not that I haven't used those in the past, but the convenience of just dropping it off and having someone that understood what human interaction is was amazing!

Truck died on the highway on my trip from TX to WI. Was told by the tow driver that Hamel was the…read moreonly shop around that would be open the next day (7/3). Hamel got me back on the road that next day and gave me advise on how to make it home. Highly recommend. Great service with a smile.

I was on my way back to Chicago on Sunday afternoon and decided to pull off at a Love's quick. To…read moremy surprise, when I tried to leave, my car wouldn't start. I was in shock and also upset. Luckily, Brett and Scott from Hamel Sales happened to be there towing another car and offered to help. They quickly determined that it was my starter that would need to be replaced. I was lucky in that my family was able to pick me up and I could stay in STL for the night. Hamel Sales called me early the next day to inform me of what they needed to do, cost, and timing. They were very communicative and nice. No one loves to spend $$$ on getting their car repaired but it eased the blow to do it here. They were really kind and helpful. I highly recommend them if you're in a pinch near Hamel!

Had some brake issues and Lou was able to get me in quick for evaluation and repair. Great service,…read morefriendly and competitive prices that were given up front and maintained. I would definitely recommend!

Up until today, I would have given this shop a 5. Never again will I take any of our vehicles here…read more First off, I paid $212 last week for the turbo gasket and cam shaft cover for a 2014 Chevy Cruze, only later to find out this was covered under the power train warranty! My fault for trusting them and not calling the dealer first. I was told if the engine light comes back on, that means the turbo is out and I need to take it to the dealer. Engine light came back on 2 days later, I called the dealer, made an appointment. On the 3rd day, the car started leaking oil. I called Lou and asked him specifically, did he do anything to the car that would have caused an oil leak. He said NO. I told him I had an appointment at the dealership and would have them look into. Very next day realize that nearly ALL THE OIL had drained from the engine. Not just drained but exploded like a volcano under the hood. First thought, blown head gasket. Dealer has the car for a day....conclusion - the part I paid for wasn't installed properly, bolts were not tightened on top of the engine and the Cam Shaft cover had to be replaced AGAIN! ! I went to the shop with my diagnostic from the dealer and was greeted with the most disrespectful attitude I've ever encountered. So likewise I displayed the same disrespect to Lou. Unbelievable! Just admit you made a mistake that nearly caused the engine to blow and refund my money. But instead I was told he wasn't listening to it and have a nice day. A basic fuck you, get out of my shop. Gladly! Never going back.NEVER referring anyone again. For $65 an hour, know what the fuck you are doing

service is poor n my car is not fix n i have my parts n they said I will pull Ur car in the shop in…read morethe am ok i goes back up there to get a update n they told to lev n was rude i just got fire from my job in my car n there for week now n they told me they wood tow it to any shop n i trust bill n joe so poor service n so rude goes to everybody n just no I will be telling everyone don't go to this rude place ..... at both shops I feel like my car got n pound bill n joe is some bums n rude ppl n take Yō money im piss off right now

From the owner: 24 Hour Emergency Towing - Specializing in Accident Towing and Recoveries. We also do emergency…read moreservices.

Would not recommended. Had my vehicle worked on twice here and felt scammed both times. I end up…read morehaving to take it somewhere else the 2nd time to finish what they were supposed to fix. When I called them back they wanted me to wait a week to get it back in so I canceled their check. I end up spending close to the same amount having their work redone.

From the owner: Auto Repair & Towing Since 1982…read more ADR Auto Body in Troy, IL is here to help at any time. We're available 24 hours a day to provide dependable auto towing. We rely on advanced diagnostics and years of experience to repair your vehicle and get it safely back on the road. When you want first-rate automobile repair, it pays to come to ADR. Some of the many services we offer: Towing and recovery, Brake service and repair, Radiator service and repair, AC service and repair, transmission service and repair, Retail tires, Tune-ups, Shocks, Complete auto and truck repair Since 1982, ADR have been a trusted name in vehicle towing and service. With our vast experience, we have seen it all before and know exactly how to get you back on the road, quick. Whatever it is you need, we have you covered. For your towing and auto repair needs, call ADR Auto Body today!

A quick update to Sean. My check engine light has never come back on so you got whatever was…read morecausing it with the repair. Kudos!'

They did a great job doing some body repair work on my car. And, they cleaned my car inside and…read moreout before I picked it up!! Super friendly and a fast turn around on my repair - would highly recommend!!

I was arrested for a misunderstanding and when I got out the next day I tried to get my car but the…read morecost was rediculous when I accepted that my car was gone they said I could not get my personal belongings. They are crooks and will be hearing from my lawyer.

I smelled gas was going by Trickys stoped in mechanic checked my car right away.Thank you for your…read morehelp.