Note: This is a copy and paste from my Google review…read more Thus far my experience with window world has been a mixed bag. While initially they were very communicative and proactive, once I submitted my 50% deposit, I feel like the company has almost ghosted me. No one ever called to inform me that my windows were in. I had to call after almost a month and a half to get a status update and lo and behold my windows happened to be in and I was able to schedule only after I called. Then, only a couple of days later I get a call from Paul while I'm in a work meeting that they need to reschedule. We have young, reactive dogs and need to make arrangements for them to be out of the house during installation so rescheduling for us isn't as simple as picking another day. I call back shortly after and left a voicemail of my own for Paul. Almost 4 hours went by without a response and considering there is a holiday weekend and only a couple of days until my scheduled appointment, I had to call back yet again. Over the last month, I have called the main line of Window World over 10 times and I've only spoken to a live person twice. Also, their text communication service wasn't working this week either, making this even more frustrating. Update: The poor communication continued right up to installation day. The day before my 8-10am appointment window I called at 3:30pm to make sure I would receive a phone call when the crew was on their way. This is important so that we could get our dogs over to a friend's house before arrival. I was assured I would get a call 15 minutes before the crew would arrive. I never received the promised call; the crew just showed up and rang the doorbell, leading to a chaotic situation my wife and I had to deal with that should have never happened. I cannot believe how many times I as the customer, have had to call this company to get anything accomplished. I'm beyond disappointed with how I've been treated as a customer since I paid my 50% deposit.

We had an excellent experience with Window World of Joliet and highly recommend their services…read more From the very beginning, the Sales Manager Zach was outstanding. He was kind, professional, extremely knowledgeable, and took the time to explain every option we were interested in. He patiently answered all of our questions and was always reachable. We stayed in close contact throughout the entire process -- from the initial consultation, to accepting the offer, ordering, production, and all the way through installation. That level of communication made the whole experience stress-free and transparent. The windows themselves are excellent quality, solid, well-made, and energy-efficient, all offered at a very affordable price. We truly felt we received great value for the investment. The installation crew was absolutely fantastic. Over the course of 2.5 days, they installed 24 windows, one front door, and one garage entry door. The team arrived on time every day and worked with impressive efficiency and precision. They were incredibly organized, well-coordinated, and clearly experienced -- working in perfect sync from start to finish. The job was done quickly, reliably, and with great attention to detail. The final results look amazing and exceeded our expectations. A big thank you to Zach and the entire Window World of Joliet team. We are extremely happy with our new windows and doors and highly recommend their services to anyone looking for high-quality products at a fair price with excellent customer service.

Why yelp wants me to leave a review for this place I don't know. Yelp is dumb. And it has to beread more

I had to special order my new windows as everything in my condo is special order. Nick measured…read moreeverything and gave me an estimate. He explained how everything would work. Jake, who installed my new windows, was great! Took a regular workday to get them installed. I am so happy with my new windows, installation and service with Nick. Nick checked on us during installation and followed up the next day to see if i was satisfied. They genuinely care about their customers and I am happy with the process and outcome.

Great workmanship. Very professional and was able to replace the trim work as well which the other…read morecompanies weren't willing to do. Very reasonable pricing.

Our 30 year old, builders grade patio door was in dire need of replacement so we started doing…read moreresearch and receiving quotes from various vendors. Naperville Windows and Doors stuck out immediately to me with quick communication via email and phone, along with free in-person consultation. There were no gimmicks, no games, no pressure to purchase, and a full out the door price (no pun intended) with no additional fees that would come later. Other people I spoke with tried to put some pressure on me with timelines and costs, but I don't do business with places like that. Don and Sandy were great and easy to work with, timelines were exactly what they mentioned, and the day of install couldn't have gone more perfectly. Jereen came by and did an incredible job on the install, with beautiful trim finishing around the interior / exterior and sealing everything up beautifully. The work was also completed in about 5 hours which was very speedy and efficient. The pricing was right in our budget and extremely competitive with all other vendors we spoke with, but the level of customer service exceeded everyone else by far. We'll continue to do business with them for all of our door / window needs in the future, looking forward to working with them again! Best, Charlie

Really happy with these guys. First, one of their guys came out, looked at everything we needed…read moredone and gave us a reasonable estimate. He also had some really good suggestions on how to do it better, especially considering the soil and our area. When it was time to start, they actually sent two guys so they could get everything done faster and not leave a mess around for days. They worked around the hours that were convenient for me, the office was always very quick to respond, and they cleaned everything up when they finished. Everything was easy from start to finish. Very happy with the work and definitely recommend them!

The initial estimate was good enough and my project was straightforward and simple, however people…read morewhich came over to perform the work were clearly unqualified, their "manager" was quick to double the estimate once they left! Obvious scam. I suspect most 5-star ratings for this vendor are fake.

Mr Barney is very nice and took care of my last minute need. The way business should beread more

Great service and good prices. Friendly service. Easy parking on Ruby St. No criticisms.read more

They were very responsive and when we understood that the work we needed was not the type that JC…read moreLilly covered, they referred us to several other companies that might be able to assist us with what we needed done. The referral was great to work with as well. This says a lot to me about how they run their business overall and I will definitely reach out to them in the future.

This company came out to do a job on my NEIGHBORS home, they left a mess I had nails all over my…read moredrive way and garbage was blowing all over our street from them, I picked most everything up, but just wanted to ask if they could run a magnet through my rocks ( yes we do occasionally drive on them) I reached out to Silva 4 times before I was contacted back. She was pleasant at first then called me back and told me her worker said he was told by the gentleman here that they did not have to worry about there mess he would take care of it, he didn't want them on his property... 1st off there was no man here ( no one was home at all...) 2nd one of the guys was already on the property picking up the big pieces of trash they let go. She said well he did run his magnet over your driveway, There's NO possible way he did with all the nails that were left and we also have 3 cameras that face our driveway 1 points straight down it one across it and the other the front and the only time it picked anyone up was when he was here picking up the big mess! She did tell me they would be here the next morning between 7-8 am I am still waiting for them but when I called her to ask if there was an eta she blew up on me, was Cussing me out and Hung up on me, Again this was all caught on camera, when I told her I am leaving a review. I have been NOTHING but nice and understanding of them... THIS IS NOT EVEN A COMPANY THAT WAS DOING ANY WORK FOR US BUT A NEIGHBOR!!

Dan responded to my inquiry right away and within a couple hours he was at my house to make the…read moreupdates. He was easy to work with and would definitely recommend him!

Extremely quick response. Was very upfront in pricing. I had a simple install of a smart key pad…read morewith lock. The price was very fair. He was in and out in 15 minutes. Recommend to anyone that wants a new lock installed the right way.

These guys are amazing. Reliable. Fast. Friendly. Dependable. Knowledgeable. …read more I would recommend them to anyone. AZ

It was bit frustrating to work with this company. I would not recommend them if you're doing a…read moresmall job. I just needed to replace one window and their price range was in the middle from 4 different quotes so not expensive but not cheap either. The guy promised to do it in 2-3 weeks time but ended up over 5 weeks time. I had to keep texting them to get any info about when they would come. The actual guys who replaced it were wonderful people.

Ultimate View Windows exceeded all my expectations! From the initial consultation to the final…read moreinstallation, their team was professional, knowledgeable, and incredibly detail-oriented. They took the time to answer all of my questions and made sure everything was done perfectly. The installation crew was punctual, respectful of my home, and cleaned up thoroughly after the job was completed. The quality of the windows is outstanding -- they look amazing and have already made a noticeable difference in energy efficiency and noise reduction. If you're looking for reliable service, top-quality products, and a team that truly cares about customer satisfaction, I highly recommend Ultimate View Windows. I couldn't be happier with the results!

Great experience from start to finish. Tom was very helpful in offering advice on choice of doors…read moreand windows based on his years of industry experience. He was also extremely transparent and communicated with me on delivery timeframe of custom doors and windows via visits, phone calls and text messages. Paul came out after my choice of doors and windows for final measurements. After a reasonable lead time for the doors and windows, Paul and Derek came out and started their work. They completed the job over two days. Both are true craftsmen. I was absent most of the time attending to errands and work. At the end of both days, my home was clean from the removal and installation of new doors and windows. I could not be any happier with my overall experience with Ultimate View Windows and highly recommend anyone considering them for home contract work.

Excellent job installing screen door. Plan to contact Bob for more repairs. Very pleased...great…read morecustomer service.

We needed a guest room door and closet door removed and replaced before Christmas Eve. I reached…read moreout only the week before Christmas & Bobb was reliable, on time and got the work done fast. I explained my budget to him and he offered me a great deal. Will definitely use again for future projects. Thank you soo much for the amazing work!