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John's Used Cars

1.0 (1 review)

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13 years ago

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Patriot Chrysler Dodge Jeep Ram

Patriot Chrysler Dodge Jeep Ram

(66 reviews)

Never Again: Why I'm Done With Ford…read more Never again will I drive a vehicle that needs to be Fixed Or Repaired Daily. I've owned three Ford vehicles. My first was a 2008 Expedition, purchased through military sales while stationed in Korea--zero issues. It gave me confidence in the brand. But everything went downhill from there. My second Ford was a 2015 F-150 Platinum. While driving on cruise control back to Ft. Sam Houston, Texas, the truck suddenly slammed on the brakes--as if something were in the road. There wasn't. It scared the hell out of me. When I took it to a Ford dealer in San Antonio, I was told that the recall for this issue had "already been completed," and they refused to fix it. I traded that truck in as-is for a Chevy and moved on. Unfortunately, my next mistake was buying a used 2017 F-150 Limited from Patriot Auto Group in Chandler, Oklahoma. Let me be clear: do not buy a used vehicle from them. Either they knowingly sold me a flood-damaged vehicle, or they were too careless to realize what they had. I thought I was getting a good deal. I was wrong. The truck's driver-side running board wouldn't function properly--it took eight weeks and a call to one of the owners just to get aftermarket replacements installed. Then the real nightmare began. While driving, all the electronic systems--warning lights, headlights, turn signals, radio--would flash erratically. The horn quit working. The engine would randomly shut off while I was on the road. All I could do was coast to a stop and pray it was somewhere safe. I took the truck to Bill Knight Ford. They charged me over $4,000 to fix it. They claimed some kind of leak had caused electrical damage. After two and a half weeks, the exact same issue returned. When I brought it back, I was told it would cost another $11,000 to fix it. When I questioned how I'd already paid them to fix this exact problem, they said they'd "discount the $11,000 by what I'd already paid." That's not a discount--that's charging twice for one repair. I contacted Progressive to file a claim. They told me the truck wasn't covered because I bought my policy in Texas and the repairs were in Oklahoma. They also casually mentioned that the windshield had been replaced--a clue that there was prior damage not disclosed to me. I still have the truck, and I fully intend to sell it as is, just like I did with the 2015 Platinum. And if someone ends up getting injured due to this vehicle's faults, I'll sleep just fine. I have documentation showing I tried to fix it and that Ford failed me at every turn. Bottom line: Ford, your trucks aren't just unreliable--they're dangerous. You lost a loyal customer. And to Patriot Auto and Bill Knight Ford: shame on you for your dishonesty and failure to stand behind your work. This F-150 may be Found On Road Dead, but this time, it won't be my problem.

They helped me out of a jam, mounting a tire for me when they didn't have to!!! Very friendly and…read morecourteous

Barry Sanders Supercenter

Barry Sanders Supercenter

(72 reviews)

I'm 83-I've bought numerous new/used cars over the years. Buying a car is rarely a pleasant…read moreexperience. I purchased a new Hyundai vehicle a few days ago and felt good about my transaction and was particularly impressed by two of the younger guys (Ean and James) and their knowledge of the Santa Cruz, a new model, and their patience in explaining the various features to this old coot. I'm surprised by the number of negative reviews of this dealership on Yelp. Well, it's usually the unhappy people that give reviews and those of us who are happy rarely review. I chose to review in order to mention the two younger guys who were so very helpful in acquainting me with my new vehicle. Why didn't I give 5 stars? The Coke machine was out of all soda offerings. I was given a bottled water which was appreciated. I know an outside party is responsible for the Coke machine, but the inside party should demand better service from the outside party. I'll update later when I've had an experience with the Parts and Service Departments.

I was working with a very nice salesman named Brayton but then the GM took over the conversation…read moreand he was extremely rude. I pointed out the discrepancies in the deal that was offered and was met with defensive and unprofessional comments rather than a clear explanation. The advertised price of the vehicle was $25k but when I received the full write up the loan would have been for $42k. This was with a trade with $8k negative equity but with me putting $13k down. The loan should have been for $20k and his explanation was that they include dealer add-ons, which obviously every dealer does but $12k worth of add-ons? Perhaps not. When I questioned this, I received a text back "We have been very transparent, ma'am. I have disclosed EVERYTHING you asked for, just not the way you want it. Every dealer has fees and dealer add-ons, and NONE of them will tell you about them until you are there, or they will "sell" a car out from under you when they lie to you and get you to believe them. Math is math, and we can't go retail for yours but wholesale for ours. I will remove you from our text list". This should be a good enough reason to stay away from this dealer. That response was not the only response; it was just the response that prompted me to stop replying and decided to report to the BBB. You have a customer walking in with enough cash to cover their negative equity, knowing they will have negative equity on their trade and willing to cover it plus put money towards the new vehicle you can't get away with hiding fees. He didn't like being called out on his lies and he reacted in such an unprofessional way, it's no wonder he has worked for multiple dealerships. Terrible choice for a GM.

John's Used Cars - usedcardealers - Updated May 2026

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