I had a great experience with John's Auto Glass. They offered the most reasonable pricing I could…read morefind for a windshield replacement, which was a huge plus. On top of that, their customer service was excellent--everyone I spoke to was friendly, professional, and very responsive. They made the whole process quick and stress-free. I would definitely recommend them to anyone looking for affordable and reliable auto glass services.

I left a message, they called back right away, gave me a great price, scheduled me for that week, I…read morepicked up my car and saw that they did an exceptional job! Super quick and easy!

Got a new car window and they gave it to me all scratched up. When I pointed it out they said…read morethey'd redo it. If you can't do it right the first time why would I let you retry it? Had them remove it and refund me. I do not trust this business

I needed a window replaced in my car. It was a specialty window and Safelite told me I'd have to…read morewait 3+ days. I called Norman's in the afternoon and dropped my car off. The next morning, I received a call saying the car was ready. I'm so happy businesses like this still exist. When I picked up the car, the next stop on my itinerary was to find a car wash or somewhere with an industrial vacuum to remove the debris from the broken window, which was all over the seats and floor. When I looked in the car, I noticed Norman's had already vacuumed the entire car and hadn't charged me for it. I was beyond happy. I know it must be extremely difficult for this business to navigate a pandemic, as it is for many other businesses. They went above and beyond all expectations and would recommend them before Safelite or any other place on all accounts. Very communicative customer service and they treat you like a human throughout the entire process.

I took on a rock while driving the other day. It put a big crack across my windscreen. After…read morecalling my insurance company to find out the procedure for scheduling the needed repair/replacement (and what my deductible was), I had an appointment with Safelite to have it replaced Saturday at my home. Technician (William) was prompt, courteous, professional & pretty darn good on how to replace the old windscreen. The whole process took a little over two (2) hours, only because my Mini Coper was being fussy over having the windscreen removed. Once it was removed, William said it would take about 20 minutes to complete & it did... Everything looks great and looks almost like a new car. This is the second time in my driving life that I had to replace a windscreen. (1st time was about 20 years ago or so, also with Safelite.). I'm a happy camper & will easily recommend Safelite again....

For such a big company they have the worst communication. I…read morewas told the tech would be there between 8am and 1:30 pm. Around 3 pm, he showed up, right before I was going to call & complain. Of course, you can't get a human being to talk to. Everything is on line. Tech did do a good job. He told me I would get the receipt and warranty in the email. Well, I am still waiting for that.

I chose this place because of the great reviews. But they messed up 3 out of 4 windows they worked…read moreon. It's not the closest drive so im gonna find a more local shop. im disappointed and will have to spend more money to correct it. Found bad air bubbles and a hair inside the cured tint. Does not look professional. Update: owner responded (probably his receptionist) apologizing for the quality of work but has not offered to fix it? Also, many reviews speak on how friendly Moe was with them. With me, he was stoic and did not give off the same friendly, warm vibes I read of in the comments. When I left, he kind of just gave a half wave and didn't bother asking how I liked the work, if everything was fine ... Nothing. (However, Moe's assistant was such a nice person. She even took the time to show me how a product looked on her vehicle before I decided if I wanted it on mine or not.) I will also mention, I am clearly not Caucasian. And his shop was papered with Trump banners and signs. Not sure if political views affected the quality of his work towards me or not. But Buyer Beware.

I had an appointment for a Saturday, which I thought was weird since it said they were closed…read moreusually but a receptionist called and confirmed my appt the day before. I then showed up to a closed shop on Saturday, with no answer to knocks or calls. Unorganized / unprofessional.

Best price and great service! The owner went above and beyond when the glass wasn't delivered as…read moreas it should have been to him he sent someone to go get it so I could have my car as promised that day. Was extremely honest letting me know about windshield calibration up front and I had no problems.. windshield recalibrated without any further service needed. I highly recommend this business and I love to support a family business I would definitely go back but hopefully I won't need to! No Safelite for me I found my glass guy!

Rear passenger window of my new Kia Soul was smashed in in broad daylight in a very nice section…read moreof downtown Washington DC, probably by some bored yuppie teenagers. I got the glass from Coleman Kia ($160 plus $10 to have it overnighted to them), but they wanted $295 plus tax for labor to install it. No thanks!!! I called Nick's and they got the job done within two hours for $80.25, including a very thorough vacuuming of the interior...plus they said they could have gotten me the glass same day (i.e. no overnight charge) for $20 less. Oh well, lesson learned. Anyhow, Nick's is my new go-to place for automotive glass, though hopefully I won't be needing them anytime soon. Highly recommended.

Outstanding customer service, completely restored my headlights and explained to me the process…read morefrom a professional view. The price is also fantastic compared to buying new. Highly recommend. Won't be using any kits or wd40 ever.

From the owner: Transform your foggy, scratched, or yellow headlights with Gadal's Headlight Restoration! Our…read moremobile services not only ensure enhanced driving safety and a boost your vehicle's value and sale speed, but also elevate its visual appeal. Opt for our 5-Star reviewed restoration technique today at unbeatable prices, saving you a significant amount on headlight replacement expenses! Say goodbye to ineffective internet hacks like toothpaste and let us deliver genuine clarity right from the start, and straight to your doorstep!

Great team of mechanics and awesome customer service...couldn't ask for anything more...I would…read morerecommend them to anyone...it's rare you find mechanics you can trust and don't kill you on the price

With all the heat this summer (2024), the black tarmac is super hot and the longer I drive the…read morehotter the rubber is. After a recent 50 minute drive the "Check Tires" light on the dash went on. The next day I called Burns and they were able to take a look at the tires the same day. I drove over, handed John the keys and he pulled it into his bay at the rear of the garage. He quickly checked each tire and found that all of them had low psi. He filled each to the proper pressure and was done in 5 minutes. He drove my vehicle around to the front and handed me the key. No charge. I gave him a small token of my appreciation which brought a smile to his face and a strong sincere handshake. It is these little things (not to mention the big ones) that make Burns Auto Repair indispensable to my family and the rest of the Newtown community.