BEWARE!!!! DON'T ALLOW HACKETT ANYWHERE NEAR YOUR CAR. IF THEY DAMAGE IT THEY WILL DENY. TELL AAAA…read moreNOT TO USE HACKETT TOWING & RECOVERY The Good:My car was DOA. I called AAA (3 times but that's another review). Once I was in contact with Hacketts, things seemed to improve. They were in constant communication via text and phone. You could actually see where the driver is at any moment via maps. I believe the operators name was Nick (not sure). The Bad: As I said previously " Nick" was nice. Upon picking up my car from the mechanic I noticed my arm rest was broken. Asked the mechanic and he said it was that way when he got it to replace the starter motor. I then called Hacketts. Spoke to guy named Rich or Rick. He said he'd talk to the driver and get back to me. Of course " Nick" denied breaking my arm rest. Now Nick is a BIG guy, I'd guess over 300lbs. Once He towed the car I should have inspected the inside of my car as well as the outside. Complained to AAA and they will investigate.

My car broke down in Morrisville. At was on top of an already bad day. Dustin was as friendly and…read moreprofessional as they come. Did a great tow to my mechanic.

Needed my water pump replaced on my 2017 Ram 1500. Priced everything very fair and reasonable for…read moreparts and labor. Gave quality work in a timely manner. Very respectful, professional. I've already referred my employees. Thank you for your services.

I'll never call his ass again, broke shit in my truck trying to take the easy way out didn't fix…read moreanything then left now I have to pay even more money because of his fuck up! Didn't even want try to return and finish what he started, I should sue yo ass for the additional money I have to payout because of your fuck up

Great service, came in good time Communication was great…read more Also fixed my neighbors car as well

We had to change three locks in short time. They also work…read more24 hours a day. This company is truly awesome! It was painless, knowledgeable, quick and professional. I highly recommend them to anyone.

everything went smooth and easy. needed a tow to dealership in nj. and they had the best price so…read morefigured i would give them a shot. they were on time and very easy to deal with.

These folks are awesome! After getting screwed by another towing company I called Secoda's to see…read moreif they were able to assist us. Jack was very professional, courteous, and knowledgeable. He took down all pertinent information as well as my mother's contact info. I was later informed that he called her to reassure that they can and WILL be out to tow our van to the repair shop. If you're in a pinch and need a vehicle towed when a contracted service provider refuses to do their job, call Jack and Secoda's Towing

AAA sent someone from this company to unlock my son's car. Immediately after the man left, my son…read morenoticed scratches in the area where the tool was inserted. GRAB Automotive Concepts denied responsibility. We have pictures and AAA was contacted within minutes of the man leaving. It doesn't take a genius to realize that the damage was caused by that event. My son called GRAB Automotive Concepts to talk to someone about it; the person promptly told him to have a nice day and hung up.

Both Andre and Rob were excellent service people and helped me first with my car battery jumpstart…read moreand then a battery replacement so I got their help two days in a row. They were friendly and efficient and I learned a lot about car batteries from them too. I appreciate the excellent customer service and would call upon them anytime for auto assistance. Thank goodness AAA has great experienced companies like Grab Automotive to help out their members!

Keep this guy on your speed dial when you need towing!!! I…read moreneeded to tow my disabled car from Edison, NJ to Philadelphia to my mechanic's shop. I did a couple of calls and Ahmet was a person who I choose right at the spot - he reacted as I expect from the business owner- gave me a fair quote and went right to the business and 3hrs later business was done!!!! That what I call - real business person who knows how to run his business and make it done! Just to add Ahmen is very professional, knowledgeable and friendly! Do not hesitate to give him your business. Just for your knowledge- never met this gentleman but trusted him from the first minutes of the phone call! A note to Ahmen - you have my business as I am your fan!

All went well from my prompt pickup to a repair shop 15 miles outside of Aaa approval. I gladly…read morepaid the additional fee. He was accommodating, played refreshing Godspell music. CeCe Winnan's music is welcome any time. We arrived safely in a timely manner. Well done!

very impressed with the time, service, and kind manorism. wonderful service…read more Hector was very gracious as well

Needed a jump start. Hector arrived in 15min. Used a portable jump starter. Done in 3 min. Nice…read morefella too

So who's ever happy when there car needs towed??? Not me. But this place was accommodating and…read moresuper nice. I actually had to change the time because I had to go to work. They gave me a different window and arranged to have it towed closer to my house ( 25 miles) and the driver took me home after. He was super nice. Put me at ease, they went through my Toyota and did all hard work.

I was assigned this towing company as part of an insurance claim. They were unable to come out to…read moreget my vehicle due to availability, but failed to communicate this to my insurance company or myself. I only found this out after multiple calls to various people over a period of two days, trying to figure out where they were. I can't sit around 24/7 waiting for a tow company. Lack of communication is absolutely ridiculous and they have so much background noise when you call them it's almost impossible to hear them.

Absolutely horrible! Driver was incredibly rude and drove like a maniac. Not only that, but he…read moreclearly didn't know his way around and took the worst possible route. Never again. Steer clear! Horrible and rude.

horrible service, money hungry company…read more extremely unprofessional, indifferent, unpleasant. Alejandro was on his phone the whole time. Was unhelpful although his payment app was clearly not working and felt we were forced to Zelle him (Personally, not the company number) or give him cash.. 100% dont recommend to anyone