He rebuilt two motors for my truck and car that had knocking sounds on both vehicles and now the…read morerun like I just bought them from the dealership

These folks are first class!…read more I came in on a Friday afternoon, passing through Hobbs, with a serious automobile problem. Alex quickly diagnosed the problem, gave me an estimate, and got permission from his boss to squeeze me in to an already full schedule. The part arrived early Monday morning , and I was on my way in two hours. Highly competent, customer oriented, and willing to do good work for a customer they probably will never see again. First class!

Don't go here. They charged 150.00 an hour for labor . Charged 2 hours of labor for about 30…read moreminutes of work replacing an oil pressure switch that i purchased and had them install.

By far the worst service station I have ever had the displeasure of dealing with…read more Owner was a condescending rude pompous ass. Vehicle required 2 minor parts that retail in a parts house would have been less than $80. And should only have taken less than 2 hours to install. They quoted over 4 hours with an estimated total of $997 before tax! When questioned about the outrageous estimate the owner came out of hiding and was a complete dbag. Condescending as hell and once he was pressed to guarantee his work his response was that he wasn't comfortable working on the vehicle. To which I responded I wasn't comfortable with his shop performing a $1000 hope and poke on my vehicle. The whole time the owner just chuckled when I asked if anyone had checked the ground on the fuel pump. He insisted that that's not how things are done. Paid $124 for a diagnostic that pulled the exact same codes I provided them when I showed up. Had the vehicle towed a second time to a garage about a mile away. Even though they were about to close they didn't hesitate to check the ground on the fuel pump and once they tightened it up the vehicle popped right off. No charge. I asked the new garage what it would cost to install the two parts master tech insisted I needed and was quoted $300 parts and tax included. I would rather set me vehicle on fire and buy a new one than to ever do business with master tech again. It was painfully obvious to me that attempting to taking advantage of travelers and out of towners seems to be an essential part of their business strategy. I wouldn't even trust them to check my oil let alone change it. Buyer beware!

First time going there for my oil change and Rodger was very attentive and the guys doing my oil…read morechange and service were so helpful. I had limited time to get an oil change and my usual spot was packed and was driving by and I stopped by and Rodger was so informative and attentive to all my questions. Gave me suggestions on the high value items they offered. I will definitely be going back not only because of their customer service but their fast service. Thank you to Rodger and all the sweet gentleman that work there.

My significant other drove down to Hobbs to meet my family. Right before we went on a weekend trip…read moretogether, though, he expressed the need to get the fluids on his SUV checked, and the oil and filter changed. He refused to go to the place that I have been going to because apparently he has an ex girlfriend who works there. I joked and said good I'll have a chat with her next time. He didn't think I was funny. LOL. I drove here on 6/23/2023 so he could go inside to check in and tell the service manager what he needed done. I thought we could just stay in the vehicle, but apparently not. I didn't see any signs, telling us exactly what to do. We arrived at ZK Express at around 10 AM. We waited maybe at most 5 minutes as all lanes where occupied. The entire process probably didn't even take a half hour. He declined to have his air filter replaced. The rest of the bill came out to about $93. If he had issues with their work, he would have told me but he made it back to Colorado just fine. The two employees that I interacted with while we sat in the SUV were very respectful and worked efficiently. Also, this is huge for me as my "second dad" and my ex-husband both used to work in car shops: theirs is fairly clean. Not messy or trashy. I drive my brother's full-sized diesel pickup often - at least 8 times a week. He recently got a full detail cleaning on it here - ZK Express did an excellent job getting rid of dog hair, kid prints, and junk food out of the cab. No clue what he paid, but it might be worth it every few months or so. Definitely putting this place on my list.

Back in August we bought a used ford expedition here. Had a great experience really enjoyed Daniel…read more Until he made the sale and quit answering us. He told us we had warranty on the car which needed up being untrue. I was having issues with the car so I text him and called him, he ignored me. I took the car back in because my air conditioner wasn't blowing cold air, they said I just needed a coolant refill so they did that. Here I am again with no air conditioner. I would not purchase another vehicle here and I feel that ignoring the customer with an issue is unacceptable.

Michael nance and his team at Permian ford are the best! our car broke down in Lubbock covenant…read morechildren's hospital after we got discharged with our new born from the nicu. had it towed to Firestone they looked at it and determined it was electrical issues and they don't work on electrical. so we had it towed to complete auto repair on 50th (complete crooks). charged us 588.71 for a diagnostic and a compression test and determined we needed a whole new engine for a grand total of $14,470. Discouraged we had it towed from Lubbock to Hobbs Permian ford they called first day got it in that there was no issues with the engine AT ALL. No signs of a previous compression test done and just needed a fuel pump,injectors, and clean the system and tank. Got our car in and out in a blink of an eye 2 days. We are beyond greatful of the time Michael nance put in and keeping us up to date every step of the way

Skilled techs who know how to fix a truck and do it relatively fast with a smile for a fair price.read more

I hate being mean to small town businesses because I recognize that everyone is doing their best to…read morestay afloat. That said, I called Bigotes for a pre-purchase inspection on a vehicle. The "tuner", Jose, conveyed to me that he was the only tech in the area who knew how to work on this particular model. The inspection report comes back with one major issue and everything else in great shape. When I receive the vehicle, the suspension is bouncy and rattling. Brakes are pulsating. Parking brake doesn't hold the car if pushed by hand. And it feels like there is drivetrain noise as well. Also "fluids checked out", but an entire reservoir is empty with a cap missing (seller later tells me, he's been driving it that way for months). The car has already been purchased and transport paid for. When I called about this inspection being faulty, I got an apology. But that was it.