Well update I'm laying on the table only today I was attended by Johnny himself "not by choice" as he removed my lashes he was going fast and rough which if anyone has had a removal knows being rough and fast causes the eye lid too move which burned the hell out of my eye he knew he did it you ok you ok no I'm not ok I had to tell him to go easy!!! Then he jumped from lady to lady without sanitizing his hands answering his cellphone in between while touching our lash lines. Usually I have a great experience with the girls but not today with Johnny here. So now I have been laying in this bed for 30 minutes and still waiting with no eyelashes on so basically I couldn't leave if I wanted too!!!! Bad business practices Johnny Update I am still patronizing Johnny's lashes because of Ariana the amazing eyelash expert I request every month!!! She is awesome at her skills and is very contentious in her work. I love going here because of Ariana she rocks!!!!! read more

I had my lashes done here today. Twice. I'm here from out of state and did not know where to go. I've had my eyelashes done for several years and never had such a terrible experience. The girl I saw was an inexperienced as she told me she'd only been doing lashes for "about a year". My lashes were set too deep and she used copious amounts of glue! I drove all the way home and spoke to Laura and told her of the condition of my eyes. I went back in and the girl that originally did my lashes seemed irritated with me. There was actually another young lady that took over and tried to help. I can barely open my eyes. They haven't stopped watering since noon. I also have a terrible headache to boot. They are fast and they are cheap but I guess you get what you pay for. Learning experience read more

Lashes? I love them, at first. But they need maintenance. That "maintenance" depends on: 1) If "ass in chair" girl closes early or not- no matter how far you drove or if it's only 6:20pm and the app says they're slow then. 2) Depends on if a lash person cares. Simply put, they don't. 3) If your appointment is kept by them because they often run behind. I've waited up to 90 minutes past my time. I didn't complain but if I'm there 2 minutes past-even with no one there they are happy to leave and close early even though your lashes need help. 4) Depends if Johnnys wife is going to make him go home to feed the kids after he has only done one of your eyes. She will finish but a week later, Johnnys lashes are still on but hers? Ya, not so much. Johnny belongs in the lash studio. Plus, he is always nice. 0 stars for the staff. Now? This is how they did me.... Walked in at 6:20pm asking for a fix. The "ass in chair" girl- with cash strewn all around the front desk () said she had already "closed out" as she pointed to the cash in hand and all around. Confused, I confirmed they don't close til 7, right? She said everyone was busy and no more walk ins. I walked outside wondering if lashes are worth all this. I decided to walk back in and make an appointment...... BUSTED... "Ass in chair" girl stopped mid sentence then turned to the lash girls who had just come out from behind the curtain- they look busy to you? I stood there. . . Seeing if I could still make an appointment- weirdly- nobody moved a muscle, nobody said a word but the two hiding lash girls started to uncomfortably smirk as I stood there to see if "Ass in chair" girl would speak to me. She wouldn't. * crickets*. They waited for me to leave and the "ass in chair" girl kept playing with the cash in hand, front door unlocked, at night, in San Bernardino. So, I took this pic and left. I can't change who they are but please, lock the door to count the money for your safety. Also, you keep treating people like this- you won't have any money. I AM TRYING THE MAGNETIC EYELINER this week. Super excited! Heard they're great! Cheaper & can do it myself. Everyone there are like teenage kids and nobody ever feels happy anymore. Nobody is excited anymore. Too bad. Johnny is GREAT but his "girls" are failing him. Maybe he should pay commission? Or more commission? Bet they'd want to help me then! Lol! read more

Johnny's Lashes - I returned to make an appointment. Too busy for a fix? It's not quite 6:30. A w K W a R D. - Eyelash Service Near Me - San Bernardino, California

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I thought long and hard before posting this but I think it's necessary.. I got my lashes done on Friday april 16th they immediately started hurting.. before I got them done I asked if they were individuals I was told "yes they are" by a guy after I was half way done I felt my eyes were glued shut Idk what type of glue they used but it smelled like crazy glue.. once she was done I could not open my eyes she had to help me separate my eyelids.. my eyes were burning like crazy... I immediately felt pain on my lash line it was and is so sore yes I paid no I didn't complain at that point I didn't want anyone to touch my lashes. This is not to bash on anyone or talk down this is my honest review for others to see before they plan to go to Johnny's lashes in Fontana no I will never go back there.. oh and you can't wash them or get water on them at all my appointment was with ariana read more

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I wanted to wait until my lashes came off to review. They did stay on for 4 1/2 weeks. Perhaps because some of it was painfully stuck to my skin. My usually dry eyes teared for 2 weeks and the stiff glue and hard synthetic lash clusters were very uncomfortable when I sneezed or closed my eyes tight. The outer corners fell off after a week. The place looked clean, it only took 30 mins. I liked the results of getting my eyebrows arched. I would have liked to have seen hands and instruments being cleaned in between clients. The staff was very nice. I went in early on a Saturday and was called in promptly for my appointment. This is ok for a quick look if you are going away for a weekend or on a cruise, but buy the remover from them or the beauty supply. I thought I looked like a She-Male and I got the 2nd shortest basic lash. The skin at my lash-line is irritated. Taking extra care not to get infected. Good luck! read more

Johnny's Lashes - Eyelash Service Near Me - San Bernardino, California

Horrible Customer Service!!! I got my lashes done Thursday it is now Saturday and my lashes are already coming off. I gave them a call and attempted to get them completed or fixed and the owner insisted on charging me because she doesn't offer "warranties" on lashes. When clearly they were not done correctly in the first place. The owner was extremely rude and inconsiderate. I will never waste my money at this establishment again. read more

I was so excited to get my lashes done at Johnny lashes, to be disappointed I hate my lashes never again I was better off doing them myself

BACTERIAL CONJUNCTIVITIS...... AKA PINK EYE. This is what I was diagnosed with after my last visit to Johnny's Lashes in San Bernardino the day before thanksgiving. Instead of celebrating with my family I was home with hot compresses on my eyes. I was not planning to post a negative review because as a business owner, I appreciate being able to correct my mistakes before having them displayed for public view. I called and spoke to a kind receptionist (Jasmine) who told me she would give my info to her supervisor. 4 hours later on the way home from picking up my prescription eye drops I stopped in to see about getting a refund. This would at least cover the cost of my copay and prescription. Jasmine called her supervisor (Laura I believe) and was told that she could not give me a refund. They can only remove the lashes. NO!!!! My eyes are red and infected, why would they ever offer to touch them and risk spreading more bacteria??? So please take caution here. I will never, ever come back. A simple refund would have gone a long way in customer service. Ladies, just glue your own lashes on. It's not worth the infection. read more

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Thank you Ariana for my beautiful eyelashes, I love them Dramatic Definition. Been going to Johnny's over 10 years. His prices are good, he should actually raise them. Eyelash Technicians are true artist especially Ariana. read more

Wow! This used to be a great business but it sounds like the service is not up to par anymore. What happened? I know the girls and Johnny talk on their phones and I never liked that but it sounds like the service level has gone downhill. I'll go elsewhere based on all these reviews. You don't take care of the customer you will loose business. read more

WARNING!!!! Be warned that you might wind up like me! I woke up today with no extensions an NO REAL LASHES!!! All gone. I'm beyond upset. Still in shock. I can't believe a group of women would victimize another female and not warm her of this possibility. UNBELIEVABLE! Don't do this. I'm beyond harmed. I'm maimed. read more

Johnny's Lashes - Eyelash Service Near Me - San Bernardino, California

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I own a business which is alllllll customer service. My girl has been going to johnnys the whole 5 years we've been together and the service just keeps getting worse. I'm almost positive depending on the day and who's there is how the operating procedures work. I'm almost positive that the receptionist in Loma Linda is always having a bad day. (Minus the girl on staff 11/7) which is new I think. If I have to hear my cosmetologist GF complain again about how only Vanessa is consistent I'm Going to lose my mind. But, the review is based on one business owner noticing another's issues before bigger each year. And the ones needing fixes should be a bigger priority than walkins and appts since they HAD TO GET THE FIX. read more

The people are really nice, I never personally had a problem with anyone there. The setting is spacious, neat and the store itself is very organized. The reason I put 2 stars is solely because their techniques. They use clusters that break off your natural lashes and make them super thin. Eyelash extensions are not supposed to be super damaging. They are super hard to clean and feel like plastic even though I got "mink". I went to get them removed and it burned the crap out of my eyes and basically had to remove the rest on my own. I would not recommend doing the cheap way of eyelash extensions. So, this organization is a big NO. read more

Johnny's offers both cluster & individual lashes. Johnny told me the individual lashes take more maintenance, so I have clusters. EDIT - I only wear individual lashes now, because I lost my own lashes with the glued on clusters. I prefer a more natural look and get a mix of short & Xshort, in silk. I also use gel pads, instead of the blue tape during application. The gel is cool and comes off the skin better. They take both appointments and walk-ins. I never have time to be a walk-in & wait, so I always make appointments. To get a new set of clusters, you need to arrive 15 minutes early for an appointment. I have learned that creating a good or natural 'look' all comes down to the technician. In the end, I now only have Johnny place lashes, due to consistency. He does rotate through all three stores. He usually sings when he applies lashes (which is entertaining), and has a great rapport with his employees. They are a relatively calm & quiet group. read more

Johnny's Lashes - Short, Xshort in silk. - Eyelash Service Near Me - San Bernardino, California

Vanessa Rose is amazing! She is very friendly and knows her stuff! I highly recommend her!! Staff is nice and professional. Very clean place too. read more

Johnny's Lashes - Eyelash Service Near Me - San Bernardino, California

my mother and I usually go to the johnny lashes in riverside but we had to go to Rialto . We live In Las Vegas ,4 hour drive . We made are appointment ahead of time and gave them the early deposit. Drove 4 hours to get their and workers rude as ever . Horrible service. they told me I scheduled it the day before I came which I know I didn't . Never got my refund , they made me waste my gas . the girls were treating me as if I were dumb not knowing when I ache my own appointment . welp looks like we won't go their ever again been customers for a few years too . read more

I have never been to Johnny's Lashes heard good things about them I live close to the San Bernardino location but I read our previous reviews on Yelp that the manager Laura was very rude. However I thought I'd give it a try It's only blocks away from my home and to my amazement when I called and asked a simple question about lashes her rudeness was Astounding I was VERY surprised I asked her ma'am is your name Laura by any chance she replied yes this is Laura I said I thought so I just read reviews on Yelp about your unpleasant attitude she laughed I then said you may want to correct that since your businesses is customer service driven. No apologies that she came across negative, just a simple hang up in the ear... WOW!!! Definitely not the place for me. read more

Worst experience of my life, I hope people really take my advice when I say this place is a scam. The owners wife was there when I came back in because my eyes were swollen shut after just one day of having my lashes, and she was so rude and refused to refund my money, or accommodate me. My eyes became infected and I lost most of my lashes. The lady who helped remove my lashes even said herself that the girl who did my lashes was still learning, and shouldn't be working there. She said they hire girls who are still learning all the time. & honestly if the owners wife was nicer or more considerate, I wouldn't be writing this review because I hate to be THAT person, but the lady was really one of the rudest people I have met in my whole life. Please don't go here. read more

***WORST PLACE I'VE EVER GOTTEN MY LASHES DONE AT!*** --they USE CLUSTER LASHES here, the cheapest kind at that!!!--- I have never felt so unpleasant and ugly after visiting a place i went in the first place to feel prettier and better about myself! I was aware about the negative reviews written for this business before i booked my appt here, I just thought everyone had their own opinions and that maybe my experience here will be a positive one.. THE ONLY thing that brought me in were the YELP photos that were uploaded BY yes,THE **OWNER I DROVE 55 minutes not including traffic to get my lashes done here... PROS- -this place was EASY BREEZY TO find (the only plaza to the left off the fwy), which was a plus.. -the interior of the salon was new...1st half was a nail salon and the right side a lash salon all- in one.. CONS- -The chick that did my lashes was rude(4-got her name but she had lots of make-up on, well, MOST of them do) HER breath stank!! and she kept singing by my ear which made me so uneasy!!!!! -ALL the girls there were under 25, NOW after experiencing this first hand.. I AGREE with the other negative reviews that (most 9/10 of) the girls are VERY UNPROFESSIONAL!!! They talk to each other about unprofessional things, and they dont ask how the clients are doing, or if they are comfortable. & 90% of the time she was yawning & complaining about how TIRED SHE WAS...which agitated me cause i DONT appreciate a tired person working so close to my eyeballs! -I showed that chick a photo i Liked which was class B-short and more natural for those who have NOT visited this place yet, HERE IS how the process goes; 1) as you walk in, you see other ladies to the left of you waiting, most are walk-ins.. the atmosphere feels like one of a clinic or dmv, except less hectic and more airy 2) no greeting when you walk in, I signed myself in, and the lash girls, i don't want to say techs cause TECH's are for professionals.. look at their next victim up & down as if.."Oookayy, My she's my client?" 3) you get led 2 the back which has about 8 or so "dentist" chairs all next to each other with no SCREENS or privacy whatsoever 4)the chick stares at me with those THICK BUSHY lashes she had on until i spoke.. i showed her the lashes i wanted.. i told her short and light, she GAVE ME SUPER LONG, HARD, STIFF, FAKE FAKE FAKE, It felt like one THICK STRIP of lashes I can put on myself and just added LOTS of MASCARA & KRAZY GLUE.. i looked RIDICULOUS 5) anyway, during the process, after she's attached the cluster's she tells JOHNNY shes finished, he then stops what he's doing, applies mascara or whatever (he didn't tell me what he was applying, i GUESSED, NO one ever told me what was going on ever) she comes back 5 minutes later than adds more lashes, then tells johnny shes done again, he comes back then adds more mascara.. and trims my lashes a bit. then she never comes back n went onto starting someone else's new set.. Johnny gives me a mirror, GOES back to his client n asks how i like them.. i LOOKED at them stunned at how fake, long, hard they were and told him "i'd have to get used to them, if i wanted to take them off at home, do you guys sell the remover here?".. usually when i say that IT NEVER turns out good...he says "yes its $10, at the front" 6) he probably knew i didn't like them cause he had a stink face on the entire time.. 7) I walked out feeling so emberrased cause I HATED how they looked on me!! I paid $40 no tip, cause they didn't deserve none (YES, CHEAP but you get what u paid for, they looked like plastic $1 lashes you buy and left on for 2 wks) I ask the receptionist about the removal, she said "We suggest you come in and get them removed by us" so I didn't buy it.. i walked to my car.. sat there for 15 minutes debating if i should go back in there and get them removed THAT very moment.. I'VE NEVER EVER FELT THAT way after getting anything done, esp not 5 minutes later! I thought really hard about getting them removed.. NOW im writing this 6 days later.. AND MY biggest regret was NOT having them removed that same day.. Everywhere I went, I received unwanted attention from those lashes,, they were so dramatic.. NOT "NATURAL LOOK" as stated under the photo i showed them.. 3 days after I GOT THEM done I took a hot shower and put jojoba oil all over my lids and rubbed them.. the clusters eventually came off over a period of 2 days.. piece by piece. some of my natural lashes came off with it... BUT it will grow back in a few months.. the GLUE stuck to my eyelid/waterline and was SO DIFFICULT to remove.. that was the hardest part of the removal process. cause I HAD TO take a tweezer and remove it that way by pulling it off... FOR YOU POSSIBLE CLIENTS THAT R reading this.. IF you like a GET IN, GET OUT, unwelcoming environment than this place is for you...they dont care if u like ur new set or not, they dont care what you want, i showed them the photo i wanted and she gave me the exact OPPOSITE! read more

Johnny's Lashes - Eyelash Service Near Me - San Bernardino, California

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I have never and will never get eye extensions again. I came into Johnny's with my mom and we both wanted to try it out. First off, she made it clear she wanted to look natural. She picked her set so hers would look natural due to the fact she is 50 years old. She came out with black lashes that stretched all the way to her eyebrows.. Not to mention her eye was bloodshot like they scratched it. We would ask them to trim ours but they worked on them and they looked the same as before. They also seemed much more rushed to get us out of there. Mine came out better, so my mom says, but they remained irritated all day long and sensitive to sunlight. I was tearing up all day. The next morning I woke up and could barely open my eyes because a goo formed and teared all that day as well. We came out looking like dolls, not cute. I felt like I was a toddlers&tiaras contestant. We both immediately removed them. They would not refund me, yet they overpriced me (mine were supposed to be 25, I paid 40). Very dissatisfied and never returning. read more

I did not make an appointment and ended up waiting an hour to be seen (which was what the front desk clerk quoted me). I requested that my lashes look AS NATURAL as possible... I insisted that I wanted them to look longer but not necessarily more full. She did a great job. The lashes are plastic and thick so to say they look "natural" would be a stretch. I looked like I had mascara on all the time, saving me the hassle of putting on eye make up everyday. The downside is it was hard for me to change my look (I always looked like I was ready for a party... never like it was a laid-back "grocery store/ gym" day). I probably won't come back even though I received numerous compliments for my lashes. They were very uncomfortable (especially for the first few days)... you can't rub your eyes if they're itchy b/c the lashes may fall loose, you can't close your eyes too tight b/c the lashes are glued so close to the base of your natural lash that you can literally feel them scraping your eyeball, they are heavy, thick, and stiff. I woke up a couple times with red eyes, praying that I didn't get an unfortunate case of pink eye :( If I return, it will be because it's a special occasion that will last a couple days (ie, short vacation or a holiday)... this is not because of the cost (this place is cheap as heck for what you get) but because it's just not me to have this look for so long and it's just too much trouble. My lashes lasted 2 weeks. I got my lashes removed at Johnny's because I'm very particular about maintaining these things the RIGHT WAY. I didn't want to pull them off myself! The removal cost me 10 bucks (a little steep in my opinion) and took ~15 minutes. The removal solution stings your eyes so keep them closed for as long as your lashes are soaking then remove the solution from your lashes thoroughly with the wet cloth (I rubbed my lashes between my fingers, rather than rubbing the sheet against my eye to prevent the solution from leaking in). Ahh it so hurts to be beautiful!!!! read more

I went a couple weeks ago and the staff was nice, however my complaint is more about the eyelashes, I paid for the bumble bee eyelashes And did not get exactly what I paid for I ended up having to go to Riverside and to have them fix it and add more whispers , on top of that my eyelashes started to fall off within the first week! And upon falling off way to soon my naternal eyelashes seemed to be pulled out along with the fake ones. Overall bad experience and a waist of money! read more

I was on my vacation in SoCal and noticed my friend's beautiful lashes. She got her eyelash extension here for a really cheap price. $30-$40!! Holy cow!!! I was like... No way!! We cant get that anywhere in Seattle!! So i decided to treat myself with this since it was looking so good on my friend's. :) My friend called to make same day appointment first thing in the morning. They told us that they didn't have anything open until 4:30pm..and recommended us us to just do a walk-in. So we did. And this is the part where they lost a lot of points on my end. After checking in...i had to wait about 1 1/2 hours (perhaps longer!!!) to get mine done! Ridiculous!! I kept seeing people coming in after me and going in. I get that these people probably made appointment... But if they were so booked and busy.. They should have told me how long the wait was going to be..then i could've have decided if i wanted to wait that long. Which i didn't. Instead, they decided to accept a walk-in and made me wait that long. Plus i had to wait another 15 minutes lying on the bed before actually getting my service done. So yeah.. I was being patient..but was very unhappy. But.. I decided to give them 4 stars instead of 3 because the eyelashes turned out really nice. I was really happy with the way my lashes look. Plus i only had to pay $35.. so cant beat that. Also..Johnny.. the owner.. who did my lashes, was apologetic for the long wait and he was very friendly and funny. If only i live in Southern California.. I would definitely go back...and would surely make appointment first. read more

I will definitely go back to Johnny's Lashes. The ladies there were very nice and very helpful. Before you go in to get your lashes done they will walk you through everything like what kind of material do you want your lashes to be, if you have any eye sensitivities they can use a special glue, they also have you pick what length you want them and also tell you how they will look and they show you some pictures of lashes and each picture is a different style. I didn't get the name of the receptionist or the girl who did my lashes but they are very sweet there. Everything is very very clean, all the girls who do lashes wash their hands thoroughly before they begin to work on you The style of lashes I got were Bumblebees and I got the length medium/long. read more

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Awful. Just awful. The good: Nice lady working the front desk. Easy to talk to, very polite. She was awesome! The bad: These lashes look terrible. I picked the more natural looking ones too. I didn't appreciate the lady who did my lashes. She left me there with partially done lashes to help another customer and didn't even bother to let me know. If you want to get these lashes for halloween, then great. If you have a normal job that requires you to look professional, I would think twice. read more

So I love this place! THEY ARE SANITIZED! They also clean and wipe down everything after hey are done with their customer. Juliana, one of the receptionist is my favorite! She is amazing with customer service. She remembers your name and remembers what kind of eyelashes you got before. So many people stop to ask me about my eyelashes! I recommend so much! My co worker recommended me here as well! You want affordable eyelash extensions? Come here. They are great with what they do! I always leave beyond satisfied! Oh and I highly recommend to add weave into eyelashes. It lasts much longer! read more

2 stars because 'the you get what you pay for' rule always applies. I have blond lashes so a nice set of darker lashes is just what the dr ordered. I said a Natural look, no long lashes, go mini to medium, you know, soft n natural. so 30 minutes later I had GIGANTIC THICK BLACK plastic lashes glued to my face. Well, me n my giant lashes got quite a lot of looks and lucky me the glue is outstanding...Also, if it rained they could operate as tiny face umbrellas. :/ read more

Let me start by saying I LOVE JOHNNY ! Been a loyal customer for years . The loma linda location I highly recommend arianna and Emily. When I get a set from either one it last 3 weeks . No issues at all !!! When I've had issues they fix it and are always pleasant . The fontana location Is a hit or miss . Cant really recommend anyone there . The riverside location has amaris who is awesome!!!! I know this is about the sb location but just an fyi. Me and my coworkers come here from hemet to see johhny:) read more

So I have new favorite because she did them once and they lasted me 3-4 weeks...mine usually only lasted a week....her name is Juliana. Highly recommend her. read more

Johnny's Lashes - Just perfect never gotta wear make up - Eyelash Service Near Me - San Bernardino, California

I always have such a great experience! Great customer services and ambience. I usually fall asleep. My lashes typically last a month which makes them even more worth it. read more

Johnny's Lashes - Eyelash Service Near Me - San Bernardino, California

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I bought human hair and spent 50 dollars on my first set. They lasted 10 days. I figured it was because they were new so I got a "fill" and those lasted 3 days. When I called to tell them, I was told that if I didn't come in that day it would be another 25 dollars so I did. Overall I spent 75 dollars on one set of lashes they have been on 23 days and guess what......the right eye is hanging off again. This place is clean and the people are nice. But they don't stand behind their product. One would think if you paid more (as I did for the human hair they would last more than 23 days. So this set of lashes cost me 75 dollars for 23 days. read more

Great staff. Consistent results. Definitely my go to. Usually the wait isn't that long but with the results you get, even if there is a wait... it's worth it. Usually i set my appointments online to avoid that way (highly recommended) read more

Love getting my eyelashes done at Johnny's! For the more natural look: I ask for the XS and S mixed and for only light mascara For you sensitive eye ladies like me, I ask for the medical or sensitive glue and light mascara so your eyes won't get bothered by it. Johnny is really personable as well as the girls that work for him. I've been coming to Johnny almost since their grand opening and have always been more than satisfied with my lashes. I always get a ton of compliments too! I'm honestly shocked at the negative reviews but he obviously does a good job as they keep expanding! More satisfied customers should speak up! But seriously...love my lashes every time and my friends who come here too have been equally satisfied! :) read more

I loved my experience at Johnny's Lashes. Johnny himself did my lashes. I got the individual lashes and they are beautiful soft and natural looking. Very good value. The techs at Johnny's were very professional and patient when taking off my old lashes and I will definitely be a repeat customer. Thanks Johnny read more

Johnny's lashes is the best! My mom "D" referred me to Johnny's after I had been paying a ton for lashes somewhere else and they were sub par to say the least. I went to Johnny and OMG! What a difference! I get compliments all the time! The staff is friendly and very professional. The place is very" Clean" which is important. In my opinion this is the best eyelash place in the Inland Empire! you cant beat the quality, the prices and they way you look and feel when you see your lashes! But book an appt. because he so good that the place is always full.! "D's Daughter" read more

The best eyelash place in the Inland Empire. The staff is friendly and professional. The owner is so awesome and such a people person. Everytime I leave there I feel beautiful. They have many choices in eyelash designs so you can have a natural look all the way to extremely dramatic. They use the bundles for eyelashes so it doesnt take long to get done, about 45 mins and the lashes last about 2 weeks. Would highly reccommend Johnny's lashes for anyone seeking lash extentions. Very affordable! read more

Norma is the best tech there. She is so precise and makes sure you like what she had done for you.

So I came into Johnny's lashes a few weeks ago. Here is my experience: The receptionist was nice. No stellar customer service, but she was nice. When they called my name, a young lady escorted me to the back in a professional manner. No complaints so far. The problem came while i was getting my lashes done. I had no issue with my lashes, I really loved them when they were done. My problem was with the conversation going on between the workers. I dont mind the chit chatter. But i was extremely upset with one girl in particular. Apparently she had been doing a leg wax before i went into the back room. It was her first time doing a leg wax, and she had been nervous, and didnt really know what she was doing. but she winged it anyways. How do i know this? beacuse after the leg wax client left, she proceeded to talk about the experience very loudly. The entire little salon heard her. I know, because i heard her, and i wasnt even on the same side of the room as her! How would you feel getting a wax from someone whose never done it before, and is super nervous? And as soon as you leave, they tell all the clients in there that she had no clue what she was doing? That doesnt mix! she coulda burned someone!! Abby (i heard several girls call her abby, so that must be her name right?) seriously needs to keep her trap shut. That was seriously unprofessional. Now i know never to get a wax here. I think Johnny's Lashes has much potential, but people like Abby drive customers away, and is the reason for my low rating. Even with a great product, bad customer service and experiences can hurt a business. Get it together. read more

Got a full set done and all lashes began falling apart day by day on the 3rd day called and informed them I went back to get it redone on the 4th day grace period mark with no charge and still after second attempt half my lashes fell off the following morning and my real lashes look like shit now won't be getting extensions done anymore will stick to the strips read more

I love this place! I like having the dramatic, glamorous, lash strip look and this is the only place I can find that does that. You can get the natural look too here if you want, but I can grow my own lashes and get the "natural look." I love not having to worry about mascara running or waking up with one strip of eyelashes hanging off, lol. Johnny is cool and friendly and the girls have changed their attitudes for the better over the last year, in my opinion. Also stop complaining about having to wait if you don't have an appointment. Be glad they were willing to take your last minute a@@ at all because most places would just tell you to make an appointment for another day. read more