Franklin Road Apparel is a small boutique clothing store that sits at the far end, or beginning, of…read morehistoric downtown Franklin. I used to get my hair cut at the nearby Scout's, so I would constantly walk through Franklin Road to and from, and realized it was best to look around after as I would always be late if I got distracted on my way to! They offer both Men's and Women's clothing with an extra focus on denim of all types. As with many local boutique style shops, pricing can seem a bit high, however the quality and brands they carry are honestly worth it. I am usually pretty shy about spending a pretty penny on a singular item of clothing, but some of the shirts I have bought here are my favorites and worth every penny. Outside of clothing they have a solid variety of accessories and other random items to complete any outfit. Service is always stellar here as well. From entry to exit, they are friendly and helpful. Overall, when I am in downtown Franklin, whether I need something or not, I always make it point to swing by.

Always a wonderful shopping experience. Love the vibe. Great quality clothing. The employees were…read moreso helpful in finding the perfect raw denim jeans for my husband.

Great service from Mark and team. Store was immaculate and they offered assistance with pairing…read moreoutfits and quick to check the back for sizing needed. Even offered to take future orders over the phone and ship to us since we live outside the area. The clothing selection is awesome right now. Pricey but excellent quality that will last for years!

Swung by here while I was on a business trip. The store is much smaller than those I've been in…read morebefore. The gentleman working was very standoffish and was just very cold from a customer service standpoint. I ended up buying a quarter zip only because I needed to replace my old one. Probably won't return to this location.

Do not do business with them. Be very careful before you do business with this company. There is a…read morelot of bait and Switch. I was dealing with a sales rep Kevin, who lied to me on multiple occasions now the company is refusing to stand behind their product. I will be taking other actions as I have everything in writing. Do not get trapped with these guys. There are so many better alternatives to quality clothes with reputable companies and reputable sales people then this one.

David does a great job! Whether you want an order taker or a consultant, he's got you covered.read more

Never been here before and definitely never coming back! I received a few gifts from here for…read moreChristmas gift from my work. Today I came to just exchange a sweater that didn't fit and was planning to shop (I.e. SPEND MORE MONEY than what the sweater cost) and the girl working said "we have a 14 day policy so sorry." Are you kidding me?! 14 days from a Christmas gift that you wouldn't allow me to spend the $85 the sweater was worth plus more to have a great experience and become a loyal customer? I shop at certain boutiques because of the customer service, then the quality of merchandise. This place seems to have cute but expensive clothes, definitely never going to have me as a customer here. Horrible policy's and "customer service!"

Yesterday, I went back in here. I found that the sales girl couldn't be bothered to tear away from…read morethe convo she was having with her sorority sister to greet me. Much less help the woman in the fitting room trying on tops. Another woman's children were running a muck all over the store and hiding in the racks. I had no idea this place was a part time day care as well. Where I knocked stars off is the sale room still contained the same crap from 2 weeks ago and the sale denim rack's didn't go down any further. I noticed they got in new inventory but nothing I loved. Disappointing the second time around. I doubt I'll be back for a third.

The Retail Director contacted us and turned a difficult situation around. She ordered a new jacket…read morefor our granddaughter and worked hard to solve it. We will remain customers for life and are very thankful to Kim.

Everything you could want in regards to clothing and footwear for the outdoors. All the high end…read morebrands are sold here.

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

This shop is simply beautiful! Every detail is perfect! From the decor, the merchandise, the…read moremusic, the customer service, to the prayer room this place is simply stunning!! Absolutely loved it and hope to go back soon!! Well done!!

Amazing boutique! Friendly staff (Margie was a doll)! Love the short set I purchased!read more

Very friendly staff and adorable feminine clothes! I left with a couple of items. love itread more

I tried to go shop here and they closed the place like an hour early…read more If you plan to have a store maybe actually stay open for the entire time you have listed. Very frustrating!

Had a great experience being helped by Brandon. He was able to answer any and all questions we had…read moreabout getting a custom made tuxedo for my wedding as well as getting tuxedos from my father and groomsmen. Brandon also helped me find a great dinner suit for my rehearsal dinner. He was also helpful in finding us deals where they were available and getting us out the door with a price we get very comfortable with for everything we got. Couldn't recommend this place enough for a groom/groomsmen. Make sure to ask for BRANDON!

Always a pleasant shopping experience. Nice merchandise. Helpful staff and they actually had things…read morein stock

I generally don't shop at Dillard's at CoolSprings Galleria, However, out of chance, luck and a…read moredeal on robes, I decided to gift wrap the item I purchased. Heading to the Customer Service counter, there's only one individual back there, it was Don. His Customer Service skills were off the charts. He was extremely kind and just awesome. Often, folks don't take a minute to recognize when someone goes above and beyond reasonable expectations. Don did just that!