Never been here before and definitely never coming back! I received a few gifts from here for…read moreChristmas gift from my work. Today I came to just exchange a sweater that didn't fit and was planning to shop (I.e. SPEND MORE MONEY than what the sweater cost) and the girl working said "we have a 14 day policy so sorry." Are you kidding me?! 14 days from a Christmas gift that you wouldn't allow me to spend the $85 the sweater was worth plus more to have a great experience and become a loyal customer? I shop at certain boutiques because of the customer service, then the quality of merchandise. This place seems to have cute but expensive clothes, definitely never going to have me as a customer here. Horrible policy's and "customer service!"

Yesterday, I went back in here. I found that the sales girl couldn't be bothered to tear away from…read morethe convo she was having with her sorority sister to greet me. Much less help the woman in the fitting room trying on tops. Another woman's children were running a muck all over the store and hiding in the racks. I had no idea this place was a part time day care as well. Where I knocked stars off is the sale room still contained the same crap from 2 weeks ago and the sale denim rack's didn't go down any further. I noticed they got in new inventory but nothing I loved. Disappointing the second time around. I doubt I'll be back for a third.

I am very disappointed with my experience at this Franklin store. I purchased a gold ring, and…read morewithin four days, nearly all of the finish had worn off. For the price and the way the item was represented, that is unacceptable. What has been even more frustrating is trying to get help. I have called five times and have repeatedly been told someone would call me back, but no one has followed through. First, they said the owner was out of the country, and the last 4 calls they promised a callback after speaking to the owner and manager. Still haven't heard back from them. The store presents itself as a Christian business and has a prayer room inside, which makes the lack of accountability and customer care especially disappointing. I expected the product to be better quality and, at the very least, for someone to follow up and make it right. I hope the store resolves this promptly and begins treating customer concerns with the integrity its branding suggests.

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

I was able to attend their pre-opening party to shop early and it was amazing!!!!! The store is…read morestocked, bright and beautiful! I loved seeing all the purses and sunnies right there as you walk in! Shoes are in the back left corner and it was stocked to the brim with amazing on cloud deals and Tory Burch! The brands were a flowin! I checked out some of the sunnies as I'm looking for a polarized pair of ray bans and their selection did not disappoint!!!! I was into every nook in the entire place except the dressing rooms but I'm sureeeee they were just as good! I looooove a new Nordy in town! Highly recommend you visit and get your shop on!!!!! Welcome to Franklin Nordstrom Rack!!!! We are glad you're here!

I was amazed at the size of this store, but more amazing were the quality and variety of the…read moremerchandise, sizes, brands, colors----anything you could ask for and more. I hated to leave the day I went and returned the following Sunday. You're mistaken if you don't go to Nordstrom Rack today and take your friends. There is something for everyone with good taste! I almost forgot to say the prices are beyond compare. Truly the best quality goods for the lowest costs I've seen anywhere. Go today! You'll love it.

Cute shop that I used to love in my 20s, but as I've aged in my 30's I found the pieces aren't that…read moresustainable or always the best quality for the price. I'd love to see them invest in better quality pieces without losing their unique style.

Great store with good selection of clothes. My daughter seems to always find some great clothes and…read moreshoes here. Good prices and great customer service.

Hands down one of the best local boutiques with the cutest clothes!!! Have always found great…read moredate-night outfits or loungewear. The owner, Andrea, is my favorite ever and will always help give you style advice and her honest opinions. She also runs tons of great sales throughout the year. If you haven't been yet, it's a must for 2025!

This is such a fun and fabulous boutique! I love the range of styles here too- I have gotten some…read morebeautiful work clothes (my favorite pink blazer!), pretty dresses, and also fun t shirts and shorts. I also love that everything for styling an outfit is put together on the rack so it makes it easy to find things that look good together. The pricing is also reasonable and they have a great sale rack. They regularly have new inventory as well. The service is awesome and the space is gorgeous too. Highly recommend.

If Johnny Cash and Southern hospitality had a baby, it would be this Tecovas…read more From the second we stepped through the grand double doors of this historic bank-turned-boot-paradise, we knew we were in for something special. The architecture alone is worth the visit, a preserved 1901 gem with rich wood, exposed brick, and ornate touches that make the place feel more like a museum than a retail store. But make no mistake: this store is alive and buzzing with charm, boots, and damn good people. We were greeted immediately by a tall gal (whose name I regret not asking) who handed my wife a sparkling water with all the grace of a Southern debutante. While my wife was lovingly coached through boot options by Suzie, aka the female Johnny Cash, I struck up a conversation with Bob, who told me the backstory of how he ended up with Tecovas. The man has stories that could fill a leather-bound novel. The entire vibe? Relaxed, intentional, human. No rush, no pressure, no chaos, just folks who clearly love what they do. That's a far cry from the hustle and bustle of some other Tecovas locations (cough cough South Congress in Austin). Even though this store has only been open a couple of weeks, you'd never know it. Everything ran smooth, the displays were beautiful, and the service was polished like a new pair of ropers. We walked out with a couple of small items and a whole lot of gratitude for such a stellar experience. Franklin, y'all got a treasure.

We recently visited Tecovas in Franklin to take advantage of their holiday sale. It's a beautiful…read morestore in downtown Franklin but the best part about it is the people. Everyone there is so friendly and helpful to see that you find the perfect boot, hat or whatever you're looking for. Walker was awesome and helped get a pair of boots shipped directly to me from another store because they didn't have my size. Great product and excellent customer experience!

Higher end, unique clothes and accessories. I always find something special here! And I love the…read moreviolinist who often plays just outside. Always makes my day!

Emmaline is my go-to boutique in Franklin. They have such a unique and refined perspective; it…read morereally shows in their clothing and jewelry selections. What really stands out to me about Emmaline is the quality of their products. Yes, boutique clothing can typically be more on the expensive side, however, the items I have purchased from Emmaline have lasted me for YEARS. When I say they carry the BEST jeans, I mean it! Hands down one of the better clothing investments I have ever made. After reading negative reviews, I was anticipating the customer service to be sub par, but it was quite the contrary. The owner and other shop attendants are so genuine and have excellent taste! They are nice, accommodating, and exceed far beyond typical customer service standards. The store is always clean and well organized; it truly stands out amongst other boutiques.

Very friendly sales staff on Sunday. Knowledgeable and helpful. Helped me locate the color and size…read moreI wanted. Love the lace up sweater I purchased. Looking forward to wearing on cool days of n San Diego!

Waaaaaay overpriced. Accessories are poor quality. Some clothing is nice, but, again, ridiculously…read moreoverpriced. The shop in Cool Springs won't survive unless significant changes are made and soon.