incredibly rude "manager". I asked to speak to owner. she was incredibly rude as well. makes…read moresense why "Will", the "19 year old manager" behaved the way he did. He was obviously following his lead. wanted to return $15.00 of generic (not seasonal) merchandise. was told could not be returned even with receipt because it would mess up her inventory! wow!!!

Great service. I just needed one item and I was in a hurry. This store is huge. I was greeted…read moreimmediately. The salesperson led me straight to the item, went over the options. I was in and out in two minutes. Wow!

Went in to get some balloons. Needed two. Said they can't do them until four hours from now and all…read moreI got was attitude from the manager. She was slamming things down and ignoring customers. Very poor customer service.

Ohhhh, Halloween Express. I want to love you, but you give me a headache…read more Yes, this place has a huge variety of costumes. In most situations you should be able to find what you need - that just wasn't the case for me. The first time I stopped in, I just needed a pair of butterfly wings. I made the mistake of not taking them out of the bag and checking them out, but when I got home and did, the wings were completely faulty and didn't even stay up with the built-in shoulder straps. I ended up grabbing a new set from Party City that worked much better. The second time, we stopped by to look for a toddler's shark costume that we saw on their website. A staff member helped us look, but we weren't seeing it, and he kind of just wandered away instead of helping us continue to search for it. We ended up checking with another staff member at the register who helped us look online, and he also wasn't much help. When we asked when it would arrive by, he just gave us a blank look and said "I don't know... probably by Halloween, but I don't know." Alrighty... There are a lot of fun choices here, but double-check the quality and don't go looking for something very specific, even if it's on the website. And prepare to fend for yourself.

Stopped in to check this shop out. If you are looking for a costume, this is the place with…read moreunlimited selection. The also have Halloween props but not as many as we were expecting. Overall, it is a fun and interesting store to visit year round.

We always shop at Johnnie Brock's for our Halloween costumes every year. This is the place to be…read morefor all things Halloween so you can expect that it'll be busy this time of year. It's nicely separated and organized so you can find what you're looking for or wander through sections that interest you. My kids found new costumes and I got a throwback Lydia costume which was fun. The fitting room situation is always a little stressful there is a long line, rooms are small with curtains, and the employees have to unpack/pack all the costumes for you. I get that reduces theft and lost items it's just a small space for all of that.

Awful customer service! My partner and I stopped by at 3:45 on a Friday. The woman at the desk…read morewas engaged in some kind of paperwork at the desk and did not even acknowledge us at first (we were the only customers there). When she finally did look up she rudely asked, "When's your party?". It did not even make sense. Then she said she was in a hurry to close and told us to come back another time. I think not! I go out of my way to seek local businesses to support. However, if the service stinks, I will not go back. To local business owners: Wake up! Customer service is key to success!

I needed a Fredbird Costume (or at least a cardinal) for my son's Little League parade. I live in…read moreTexas and was unable to find one here. I called Finale Costumes and they shipped the bird suit to me overnight. The costume was clean and complete. Once i returned the bird, they sent me a return slip for my deposit. Dave was fantastic.

It's just sad. It's sad that Baxter's did not survive the pandemic. I am sure they gave it a good…read moretry, but they just didn't make it. Actually, what is sad is that Alton lost a family business that has been around since I was a kid. It is frustrating for a customer who is still wanting to support them, to have conflicting and confusing signage on their doors at their brick and mortar location. It is also frustrating to visit their website, which is very outdated and difficult to shop. Sad to say, I had to take my business elsewhere and I really try to shop local. When: September 10, 2021 Why: Needed 3 dozen gift bags in blue

I love all that this store has to offer. Everything you could want or need for you party or…read morecelebration, you will probably find here. Lots of themes, colors, and ideas to please. Balloons galore. They also sell adult costumes at Halloween. My biggest issue I have always had with this place is their hours. They seem to be closed at times when people need to be there the most. They are open when most are at work and busy. Makes me crazy that when I have wanted to run by or am in need of a pick up they are not open.

I never do these reviews. But beware if you take kids here. The people that work there do not…read morerealize that kids will come in and try on everything. My kids were yelled at more than once yesterday. We were the only people in the store. And I will admit that they knocked a couple things off the rack and did not put them back up. But it is not the place of the employees to discipline my children. And the fact that they are that freaked out with 4 people in there beware as it gets closer to Halloween.

From the owner: Halloween. costumes, props, and decorations. Customers can try the costumes on, and see the props…read morein action. One of the largest selections in the St. Louis area, and we're locally owned, and operated.

Came here to buy accessories for a work costume party, and although i only ended up buying a…read moreheadscarf this place is PHENOMENAL! The staff is so kind, they ask a lot of questions to try to help you figure out what pieces could work for you, and they even have the option to rent pieces instead of just buying! Loved this place so much and would definitely go back.

Very helpful. Looking for resale evening gowns for a gala. I have found very , very little…read moreelsewhere. I'm glad I had the idea to call them.

This place is amazing!! The owner is so sweet and has such a heart warming story about how her…read morehusband have her this store and named it. I got an incredible skirt for $30 that is even better than a skirt I fell in love with 5 years ago but didn't get because it was $200. Great products at great prices. Truly unique and beautiful work!

First time visiting. Great selection and reasonable prices. Katherine the owner was helpful and…read morefriendly, we will definetely be back. GF was looking for something interesting to wear to Naughti Gras.. found exactly what she was looking for.. and then kept shopping and shopping!!