Really kind optometrist! I came to help my mom get new prescriptions and Dr. Son is very patient…read moreand understanding. Ever since we moved to South Bay I haven't been able to find a favorite new optometrist because I always "have a person." But my person is in WLA and the drive is killer on week days so now I've found a local fave. Will be back for my own spectacle needs in the future.

We went to see Dr. Son for my mom's appointment and we had a good experience. My mom has gone to…read moreDr. Son a few times already in the past and everything always goes nicely and smoothly! I remember I had also gotten my prescription for glasses and contact lenses about two years ago, and service is great from this Doctor's Office. We are glad to be returning patients/clients and we recommend!

Dr. Kathy is a gem. Professional, friendly and thorough. And Karen who was running the front of the…read morehouse, was rocking it with all the busy work of greeting patients, answering phones, and carrying out the services necessary for perfect frames, insurance queries, exam prep and all the little details in between...she was managing it all like a lady boss. This little office is tucked into a strip mall which means convenient free parking, easy in and out access and options like dining, exercise and quick stop shops. Got errands? You can probably complete some of them in the little mall and can likely complete all of them in the surrounding area. My insurance changed dramatically, so finding good, reputable and legit care sometimes takes a lot of research. I want good vibes, no chaos and don't want my medical offices to feel like churn clinics. I found Eye Zone meets my requirements and I'm glad I scheduled an appointment. I do have to wait several weeks for my glasses, but that is what it is with some insurance these days. The group here is rocking the process. What's not to love?

I had a very disappointing experience. Before agreeing to the service, I clearly explained that I…read moredid not want any additional charges. Despite that, I was billed extra anyway. When I brought it up, the employee Karen admitted it was her mistake but said there was nothing she could do to fix it. It's frustrating to have someone acknowledge an error yet refuse to take responsibility or make it right. I believe businesses should be transparent about pricing and stand behind their mistakes. Unfortunately, that wasn't my experience here. I would recommend asking for all charges in writing before agreeing to any service to avoid unexpected fees.

The doctors are great. Manu helped me find frames and was so helpful and wonderful to work with.read more

Debra Alexander is a scam artist and can be vindictive. I went to see her for contacts in December…read more2025 because I wasn't given a contact exam during my regular visit. I wasn't aware that a contact visit was separate because my eye doctor in CT always did both at my yearly visit. When I came in I had my eye exam and ordered my box of contacts. Then I came back in March for my regular yearly exam. Before I came in I received many messages telling me to wear my contacts at the visit. I thought why should I? I already had my eyes checked for contacts. When Alexander came in the exam room there were no pleasantries and she just immediately sat down and started asking me how my vision was and she put the letters on the wall. She changed the letters and each time I could not see them at all. I immediately panicked because I couldn't see anything and she had flipped the letters many times. I thought I drove here and could see fine and I was sitting in the lobby reading on my phone just fine. I didn't know what was wrong with me that I couldn't see. When I asked questions, but she didn't answer she just kept on with her test. When she was done she said I had a different prescription in both eyes and that I would need two new different boxes of contacts. She had me take out my new contacts I had just worn to the office and throw them away. I refused to do that so she gave me a case to put them in and I put her contacts in she was prescribing me. I told her they were uncomfortable. She wanted me to try them for a few days and let her know as soon as possible if I liked them so I could bring my other prescription contacts in. She then took me out to the front to place an order with the tech. Mean while as I'm trying to keep up with her I'm thinking wait a minute when am I going to be checked for glasses? I wanted to use my insurance for glasses. I tried to ask her but she went back in the technician office and she said she would be back. I hoped then I would get a chance to say I want to use my insurance for my new prescription for lenses. I didn't even want to change my frames because she doesn't have a good selection or very many choices of glasses for women. The glasses selection cater more to men. The tech came out and I asked her if the doctor was coming out and she told me no and that she was seeing her next patient. Alexander told me she would be right back. The tech started talking to me about the contacts and placing my order. I was very confused and frustrated and I told the tech I feel very scammed. I told her I had just come in the office and had my eyes checked in December how is it my eyes dramatically changed in a few months and now I'm going to need two new boxes(a different prescription for each eye), which is going to cost me even more money and these are not the same brand and they probably cost more because they were a contact that dealt with stigmatism and bifocals. I told the tech I didn't come in to have my eyes check for contacts. She said well it's because it says in your records that I complained that I should have had my eyes checked for contacts during my yearly visit. I had that conversation on the phone with the receptionist and she explained that they are separate visits. I understood once she explained it but clearly I was being punished and scammed at my yearly visit. I told the tech right then that I felt scammed and that I didn't want to order the new contacts and that I would stay with the contacts that I just received in January. I was happy with them and I wanted to use my insurance for new lenses in my present frames. The tech said she would report my feeling scammed and how I was treated by Alexander to the office manager. I thought to myself what for? She works for her what is she going to do. Once I got my glasses I requested my records so I could go else where. The receptionist told me that she would let Alexander know. I said ok but why can't I just come in and pick up my records. She told me that Alexander needed to look over them and clean them up. I found that very suspicious. Why do they need to be cleaned up. I asked for the last 3 visits and it took 5 days to get them. I went in and picked them up and left. When I got home I looked at them and saw that my December visit was not included. I went back the next business day and requested my records for that visit. They then had to get permission. I told them I wanted the records for the visit but they asked me did I want my contact prescription. I said well yes I want that included but that I wanted all the information on that visit like what I had been given for my other visits and I showed them the records that I had been given. After they talked to Alexander I was only given my contact prescription and not the test records of that visit broken down. How convenient that I wasn't given those records to compare my December visit with my March visit. Very Calculating!

My Optometrist of 50 years retired so my sister referred me to her Optometrist. The parking is…read morelimited but I was able to find a spot. This was my first visit. I had filled out the paperwork online so I just had to check in to the front desk and wait. Amanda greeted me and did a short vision test. Then Dr Darin Chun proceeded to do a thorough test on my eyes. He talked about the tests and was easy to talk to. From his observations, he recommended that I see a Retina Dr. He gave me the business card of a Dr that he recommended. I went to the front desk to pay the bill for the visit. They don't take United Healthcare for my insurance so I had to pay the entire amount out of pocket. It took about 1 hr for the visit since this was my first visit. In my car I was able to call the retina Doctor and make an appointment to see him on the next day. Overall my experience to my new Optometrist went well. The staff and Dr Chun were friendly & professional. They made me feel comfortable & not stressed out. If you need an Optometrist, I recommend that you see them. I traveled over 50 miles to get here but it was worth it.

Just update their business hours but they no longer offer Saturday but still close and my choice of…read moreoptometrist

If I could give more than five stars, I absolutely would!…read more I wanted to take a moment to recognize Geneve, the Practice Administrator, for providing one of the best customer service experiences I've had in a very long time. My fiancé needed a same-day appointment before Friday, and as a brand-new patient, I honestly wasn't expecting much in terms of availability--especially on such short notice. This was actually the fourth office I had called, and by that point I was preparing myself to keep searching. From the moment Geneve answered the phone, though, everything changed. She was incredibly knowledgeable, well-spoken, personable, and genuinely kind. Our conversation felt less like I was speaking to someone at a medical office and more like I was talking to a friend I'd known for years. She even laughed with me while I jokingly vented about my fiancé's habit of waiting until the last minute to schedule appointments! Although the only appointment initially available was later in the afternoon--which wasn't ideal since my fiancé works third shift and needs his sleep--Geneve never made me feel like I was asking for too much. She simply said she'd verify his insurance information and promised to call me back if anything changed. I barely had time to consider calling another office before my phone rang again. She had already confirmed his insurance, and while we were talking, one of her coworkers mentioned that an earlier appointment had just opened due to a cancellation. It honestly couldn't have worked out more perfectly. The entire scheduling process was seamless, quick, and stress-free. Geneve's professionalism, positive attitude, and genuine eagerness to help made what could have been a frustrating morning into such a wonderful experience. Calling at 8:06 in the morning and being greeted with that level of warmth, patience, and enthusiasm truly made my day. Although I wasn't the patient, my fiancé had nothing but wonderful things to say about his visit. He mentioned how beautiful the office was and how thorough everyone was throughout his appointment. Since it had been well over 20 years since his last eye exam, he was pleasantly surprised by how comprehensive everything was. He also spoke very highly of the ophthalmologist, saying she were incredibly knowledgeable, informative, and never made him feel rushed. They took the time to answer any questions he might have had and made the entire experience comfortable from beginning to end. To Geneve: thank you for going above and beyond. Your communication skills, compassion, and dedication to helping people are truly exceptional. Employees like you are the reason people become lifelong patients. If promotions are based on outstanding customer service, I think you've more than earned one! Infinity out of ten--we will absolutely be recommending this practice to our family and friends. Thank you all so much for fitting him in and providing such an incredible experience!

Our little one needed an eye exam more than we realized. We finally figured out that the complaints…read moreabout sore eyes weren't allergies and were actually a vision problem. Our pediatrician's office very enthusiastically recommended PVFV, and it turned out to be a great referral! This was one of the most thorough and easiest appointments we have ever had. They ran all sorts of tests until they were very certain what our little one needed, but the whole process ended up being pretty easy and low stress because every person there, from the doctors to the staff, was just beyond kind and engaging. Our little one was excited about glasses and literally cheering about getting them by the end of the appointment. We also love that this is a local family practice, which makes for a much more personal and connected experience. You can tell they are really invested in the wellbeing of their patients, and we saw a handful of regular patients who obviously felt very comfortable and happy there.

Went here today for an impromptu medical exam. Doctor Nozomi was able to determine the issue…read moreimmediately and helped prescribe me the right medication, which is already helping btw. He asked calculated questions, seemed very knowledgeable and was very approachable as well. I told my wife about the experience and she said she's looking for a new optometrist so she'll probably end up going there as well. Also worth noting one of the ladies at the front was nice enough to (proactively) follow up with me to ensure cvs for the prescription. Great place all around.

Dr Nozaki and his team are genuinely sweet and caring and very professional with every encounter…read morewhether it be in person or over the phone. I take my child here and he always looks forward to his visits because everyone is kind with gentle demeanor. Dr Nozaki is very passionate about his work and engages very well with my child. He always includes me and gives me very valuable feedback and advice that is easy to understand and follow. Thanks for all you do to help us keep our eyes healthy---with much gratitude.

10/10 customer service! Explained the process and cost. Good selection of eye glasses and…read moredifferent price point . Will recommend your business to friends and family.

My first visit ever at North Torrance Optometry and I'm beyond words of the professional service…read morethat I experienced. I had a 4:30 pm appointment and as soon as I walked in, I waited about 3 minutes and they had called my name already. I was greeted by the front desk receptionist Silvia with a welcoming smile! I was then helped out by Micah who performed the preliminary procedures for my eye exam. He was very professional and took the time to explain what each state of the art equipment does. I was then seen by Dr Chad Shimazaki. Awesome optometrist. Very professional and helpful! He took the time to explain what all the results meant from my eye exam. He made me feel like I was part of North Torrance Optometry family already! Lastly, I was able to meet his father Dr Tak Shimazaki, the one who started it all. He was very friendly and welcoming. He was even doing some housekeeping to make sure the office was nice and tidy. Hands down I highly recommend North Torrance optometry to anyone looking for help with their vision. At the end of my consultation, Wendy who explained all the numbers and pricing to me was super helpful! I have nothing to say but positive things about this business! Very professional and great service!!! Highly recommended!

Dr Parfenova is a bright and shining star in the world of optometry. After years of wearing 1…read morecontact for monovision, where 1 eye with contact is for distance and 1 without contact is for close up, but sacrificing perfect vision, Dr Parfenova was the ONLY doctor that was able to solve the puzzle and get me contacts for both eyes. I am extremely grateful Her assistant Karina is also amazing and very helpful As a huge benefit, the the doctor is very pleasant to work with, provides great explanations and overall communication is just beyond excellent Thank you, Dr Anna!!!!!

First off, Dr. P is not only welcoming, warm, caring and beautiful but also extremely knowledgeable…read moreand will answer any questions in a way that is understandable!