I hope that Dr. Patterson will read it !!! The receptionist was absolutely terrible. Her name is Trishelly, as she said herself. I had an appointment for 1:30 PM. She called me to confirm my insurance information. I told her I couldn't talk right now because I had an appointment with the doctor, but she kept calling me over and over! I finally just hung up after she called again because it was obvious she didn't want to understand what I was saying. After a while, I filled out the forms they sent to my phone, including the insurance information. Suddenly, I received a text message saying my appointment was canceled. I called to find out the reason and was told the receptionist didn't like the way I spoke to her. Unbelievable! This is the first time in my life that the receptionist, who was so pushy and rude to me from the start, canceled my appointment on behalf of the doctor! In my opinion, making decisions on behalf of a doctor is absolutely wrong, especially if your initial communication with a potential patient was rude and completely inappropriate. read more

Warning!!! I went in to filled in a tooth and John decided to do a cleaning which I didn't mind. While John was talking away he decided to polish down my permanent retainer to the point it became brittle and later broke. I returned to get my retainer that he broken fixed and John proceeded to charge me for the damage he committed. read more

Most comfortable dentist experience I've had, highly recommend working with Dr Patterson for his experience, kindness, and commitment to patient care read more

I've been a patient of Dr Patterson for over a year now. My previous dentist did a lot of work on my teeth and I spent hours in the chair while she would work on multiple clients at a time. The work was sub par and had to be redone multiple times. She ended up selling her practice and I decided to move on. That's what brought me to Dr. Patterson. My entire dental experience has improved since switching providers. Appointment reminders and confirmations are via text. They do have a strict cancellation policy, but who could blame them? There are no long waits because he schedules 1 client at a time. I've never had to wait more than a minute or two from arriving for them to be ready for me. As soon as I step into the office, all focus is on me, and not other clients. That alone is worth the minor hassle of having to confirm my appointment a couple times via text. The office is super clean and the technology he uses is top notch. While I did have to redo most of the work my previous provider did, the experience was so much better. The result of his work is also much much better and my teeth feel better than ever, despite all the work I've had. I also don't mind getting my teeth cleaned because Dr. Patterson is very meticulous and takes his time. He is incredibly thorough and has great bedside manner. I highly recommend this office if you're looking for a new dentist. read more

Office staff is rude and terse. Experienced "bait and switch" several times. Felt likeI was upsold every time I was in the chair

Dr Patterson, Today I had an appointment for a cleaning. After my Invisalign treatment you did last year, I didn't think my teeth could get any prettier. Today with your new cleaning technique, my teeth shined so beautifully.Thank you for all you do,and especially the fact that you let me know you care by telling me if I need anything let you know. You're awesome, and a well educated dentist that definitely loves his work. See you in 6! Thank you to your great staff also. Judy O read more

Been going to this dentist for couple of years ...extremely inefficient and gestapo like front desk employees...made mistake on payment if insurance did not cover and there were times that you discuss the payment owed by their estimation always they made mistake and when they were proven to be wrong they act as if they are doing you favor taking the fees that wrongly they had estimated ...at one time I owed about $18 and she sent me a statement marked in RED first notice and kind of threatening posture that if not received by third notice I would be referred to collection agency...first reminding me for appointment never read the whole text and just responded Y for confirmation of my appointment until recently I happened to be on vacation abroad and had my phone off the whole time, was planning to get back a day before my appointment but left earlier and got home just few days before my appointment and noticed I had several msgs from the office and this time read the text like if I did not confirm with the Y they would cancel my appointment and would not schedule me for future appointments...the girls are so obnoxious and rude like as if I was in the wrong when I try to tell them that is not the way to approach your patient/clients ...kept on interrupting me and warning me they would accept me in their office any longer. Of course I asked them to keep my appointment so that I could talk to the dentist regarding the girls at front office and how rude and out of control they ( I managed to do that ) but I received a call from the girl telling me that the dentist said he overheard the call and I was not a good fit for his office. She said the dentist supports his girls working for him since I was labeled as rude not knowing how rude and out of control his front dest employees are ... No matter how friendly and good bedside manner the dentist has with all his silly stories and conversations about himself and the equipment he has trying to sell himself ...( I did like his work ) but definitely it's not worth the aggravation first and second dentist approval of his staffs info and rudeness to his clients...I definitely do not recommend anyone to approach his office ...the two stars given to him is primarily for good equipments he has in the office however his unconditional support for his employees definitely makes it hard for patient to have comfortable environment to trust anyone in that office... I do apologize for my lengthy review but kind of warning for anyone going to this read more

Very pleased. The decision to have a tooth actually pulled is a tough one to make, and is not one to make lightly. Dr. Patterson did his best to try to talk me out of it (that's good), but I really didn't have a choice budget-wise. The tooth was broken and it had decayed to the point to where I had an abscess. He quoted me a price of a grand for a root canal and a crown--that's a great price, but still much much too high for me at this time. He charged about $250 for the extraction, which was in my budget. Because the tooth was a molar, it wasn't going to be as much of an issue losing it as it would be any of the teeth in front. Great, careful, attentive work. After the procedure was done (and Dr. Patterson worked hard to make it as painless as possible), I got a prescription for a painkiller and an antibiotic. I healed up very quickly. I have been in the Valley now for about a year and a half and can finally say that I have a dentist. Finding a good one can be tough. If you're looking for one, let me recommend M&M Dentistry to you. read more

I've been going to see Dr. Paterson for four years now. He is very accommodating, fast and affordable. The best thing about him, is that he doesn't put you to shame about skipping on teeth cleaning, cavities etc. I can't recommend him enough! read more

I've been a loyal patient of Dr. Patterson for 7+ years. I've had some pretty intense dental procedures in the past that left me completely petrified of dentists. At my first visit with Dr. Patterson, I knew he was different; he has great "bedside manner", he's extremely knowledgeable and is continually updating his office with the latest state-of-the-art technology (the new laser is awesome!). He not only takes the time to completely explain the procedure, but he and his great staff make sure that you are comfortable and pain-free. I highly recommend Dr. Patterson! read more

Like many people, I have somewhat of a "fear" when it comes to dentists. I was referred to Dr. Patterson a few years ago. In the years proceeding, I have had a few cavities filled, a root canal, and by my request - all of my silver/mercury replaced with porcelain, some of which was 30+ years old. Eek, I don't feel old enough to for that to be true! It took me over a year to make the decision to trust Dr. Patterson with ALL of my work, not to mention I travel from downtown Phoenix. I don't leave leave my five radius for very many things! In fact, I have had consults with other dentists within my local bubble, and it only confirmed my decision to travel to Dr. Patterson. This Doc is truly passionate about the quality of his work, he always has the best interest of the longevity of the teeth in mind, and he is talented. And, appointments run ON TIME. Awesome. read more

Love this office..Dr.Patterson and his awesome staff. Looks like from the last reviews the front desk person is no longer there. The new office manager Elizabeth that is now there is sweet as pie and very accommodating on getting me taken care of. Ashley my hygienist was so informative and funny as heck. Dr. Patterson and his assistant Rachelly where the perfect team. Thank you again you guys rock! read more

I highly recommend Dr. Patterson for any dental procedures needed. My experience is nothing but favorable. He listens to your concerns, explains in detail what is needed and is totally professional. His staff is friendly and my teeth sparkle after the hygienist cleans my teeth. Dr. Patterson has the latest in dental technology. read more

Dr. Patterson is a nice person and a great dentist too. He is always personable and professional and his staff is really great too. If you are looking for a dentist I'd highly recommend him and his staff! read more

What a lucky find Dr. Patterson is. Fractured my front tooth last night eating a biscotti. (should have known better). His new office is in the business park where my office is. Never having been treated by him before and in dire need, I was at his door when he walked in for work in the morning at 7:45 and he treated me right away. Great, courteous and helpful office staff and he is a true professional. I was very impressed with his dental technology and with his knowledge and expertise. My tooth was not savable and he removed it And had to drill out the bottom portion that was stuck below the gum line. He did it painlessly. He gave me options for what I can do next and in a couple days will create a temporary bridge and then I can choose between a permanent bridge or an implant. I feel I'm so lucky that I found him and I have complete confidence in him. After having lived in Los Angeles for decades and I have recently come back to Phoenix, the dentist that I used for two cleanings recommended by my insurance company left me with no confidence in him. Each time I went in they told me that I needed to have a crown but With each visit it was a different tooth. Other yelp reviews cited the same thing, that they tried to sell you something you didn't need. Dr. Patterson explain the options and the pros and cons for each and what the long-term Longevity was and a detailed cost analysis for each was after my insurance coverage. Dr. Patterson is a first class professional with a great support staff and I would recommend him and his people highly to anybody. Best dentist in Phoenix and I am not one to easily give complements. read more

SCAM ALERT!!! BEWARE! During a recent cleaning Dr. Patterson quoted me around $1,200 for some bridge work. I agreed and had the work done and paid in full. 3 weeks after the fact he sends me a bill for another $800. I called his office and emailed him asking for a call back or reply so he can explain as to why the big discrepancy and he never did reply. He has now sent me a bill for $1,200, twice the original and agreed upon price. He set me up with a low ball price and then after the work doubled it on me. I feel it is my duty to relay my experience to the public so maybe they will not be taken by this scam artist. read more

I was very impressed with Dr. Patterson and his team from the moment I entered his office. Everything is state of the art and technically advanced. I was really excited when I saw the CT scan with my teeth superimposed on my skull and I got to see everything that was wrong with my teeth. There was complete transparency about everything that the team did during my appointment and photo evidence of the result. Everything was explained as far as clinical care and cost, which I appreciate. Further, Dr. Patterson was completely honest about what would need to be done at this time and in the future. I really appreciate the patient care I received at the office and am ecstatic about the result. read more

*Update* my last two appointments here have been shockingly bad. The second to last time I went in I was in the chair getting my cleaning and I heard swearing and fighting down the hall. I asked if that was from in the office and the hygienist was clearly embarrassed and said she wasn't sure. Then it got louder. The dentist's wife was yelling at him from her office. So unprofessional. However, because I really liked the hygienist I came back this last time only to find she had quit. The dentist himself is fine but every time I come in he says the exact same thing- essentially, my teeth are in great shape and he wouldn't recommend anything. But then he goes on this 15 minute speech about a mouth guard (which I already have and use). It's almost like he is disappointed that he doesn't have anything to up sell me on. The icing on the cake was the last time I was there he described me as "middle-aged". I'm 32. Coming from anyone else Id find that hilarious. But it made me feel like he doesn't even look at my chart or pay attention to me. Especially since he repeats himself to me every time I come in. Guess it's time for a new dentist. read more

I will always be grateful to Dr Patterson. My front crowns were old and too long. I tried to find a dentist that would shorten them for 40 years. He didn't hesitate and shorten them on the spot. I am so thankful. His staff is happy and friendly. Thank you Thank you Thank you read more

I just sent Dr. Patterson a check for $75 For a late appointment cancellation.This is combined with a super annoying dental hygienist. Time to find another Dentist. Don't go here,. read more

Had my first deep cleaning yesterday, it went great. Going back on the first of March to do the other half, great dentist and staff.

If you want a dentist who stands by his work and has your best interests at heart, don't choose this one. He did $3500 worth of work on my mouth 2 years ago, one of which was a crown on my molar that had an old filling I had never had any problem with what so ever. I wanted to leave well enough alone, but Dr. Patterson insisted and I trusted him. Now, 2 years later the crown just fell off. When I called the office they refused to see me because I was a patient at his old office in Mesa and "He is not seeing any of his old patients from M&M Dentistry." I was told to call M&M, but they do not exist anymore. Dr. Patterson's office then informed me that I could be seen as a new patient, but I have to pay for a cleaning and full x-rays at the price of $375 before he would look at the tooth, and that to replace the crown his prices had gone up and instead of being around $1,000, it was now $2,000. The good news was they could see me the next morning. What a joke! No common courtesy or common human decency to take a look at his work and see what went wrong and go from there. I'm now left with no tooth and a dentist who could care less- Shiestiest practitioner I've ever come across! I am filing a complaint with the dental board. Take care of your patients Dr. Patterson, that should be your main priority! read more

Dr. Patterson is amazing. Over the past few years, I've undergone several procedures including caps and root canal. I cannot say enough about the care and the end result is beautiful. Dr. Patterson thoroughly explained each procedure and made certain I did not experience any pain; reducing my anxiety. His staff are caring, the office is efficient, on time and the practice hours are great. I would highly recommend M&M Dentistry and Dr. Patterson read more

I wish I could write a separate review for the dentist and his office staff. Doctor Patterson replaced an existing crown for me and did a stellar job! I have several crowns and this is by far the best fit, color and attention to detail. I came in wanting to take care of a chipped front crown and asked about further options to improve my smile. Dr Patterson recommended crowning the front six top teeth to get the best results. This is a big deal and Dr Patterson took the time to explain and reassure me that care would be taken to make sure I truly loved my teeth. Hesitant to take the step I decided first to get some work done in the back so I could see if his work was as good as his talk. It was! The lab is right in the office and the crown was made on put on in the same day. Fabulous! Now the reason for the poor rating. Work was done the end of Jan. Insurance sent back response by Feb stating they wouldn't pay. The office said they would resubmit with further pictures and it should be covered. I got a notice in March saying they still wouldn't cover the crown. Bummer but it is what it is. I waited a couple of weeks and never heard from the office. I called and asked if I could get a statement that let me know where my account stood so I could line things up for the next appointment. Gina told me she hadn't heard from the insurance. Weeks went by again. I wrote an email. No reply. Weeks went by again. I called and got Gina... but not in the office and not by the information... she would have to look it up later and get back with me. No return call. I went into the office during office hours. Gina was not in and the computers were all down, they would have to get back with me. Got a voice mail about a week later saying that the insurance still hadn't paid on the crown. I paid several thousand dollars up front to space out the cost. It is now the end of May and has been 4 months since the work was completed. I just called and was told the insurance hasn't paid on the crown... ummm no kidding. They aren't paying on the crown just send me a statement so that I know we are working with the same figures and information so I can get more work done. Gina does not listen. She does not follow through with her promises. She is very unprofessional on the phone and with other customers in the office. I finally just said please send me the balance on my account and I will find another dentist. If confidence in the office end of this business changed I would return in a heartbeat. read more